Optum Solutions Status

Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® Operational

Clinical Exchange Operational

Contract Manager Operational

Dental Network Operational

HealthQx Operational

InterQual Operational

Medical Network Operational

Batch Operational

Real Time Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Pharmacy Solutions Operational

Absolute AR Operational

MedRx Operational

Pharmacy Data Solutions Operational

Pharmacy Network Solutions Operational

Pharmacy Software Solutions Operational

Provider Manager Operational

Revenue Cycle Management Operational

AccuPost Operational

Acuity Revenue Cycle Analytics Operational

Assurance Reimbursement Management Operational

Revenue Performance Advisor Operational

TES Ambulatory Operational

Reimbursement Manager Operational

Risk Manager Operational

Risk View Operational

SmartPay Plus Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2025

No incidents reported today.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Resolved Notice: ENGAGECARE PROVIDER - Logout Issues.

Resolved - Optum Insight EngageCare previously experienced logout issues affecting some users. The issue has been investigated and a corrective change has been implemented. Normal sign‑in and session behavior has resumed, and our teams are continuing to monitor the environment to ensure ongoing stability.
No customer action is required. If you continue to experience any related issues, please contact Support.

#INC47002587
Dec 5, 12:03 EST

Monitoring - Optum Insight EngageCare users may have experienced recurring logouts from the application. Our teams have implemented a fix and are actively monitoring to ensure stability. We understand how disruptive this can be and want to assure you that resolving this issue has been our top priority. Thank you for your patience and understanding as we continue to monitor and maintain a seamless experience.

#INC47002587
Dec 5, 10:06 EST

Resolved notice : Medical Network Real time and RCM ASSURANCE- Cloudflare service is available

Resolved - The cloud fare issue has been resolved and services are available. Thank you for your understanding and patience as we worked to resolve this matter.

#INC46998736
Dec 5, 05:50 EST

Investigating - We are aware of an issue involving Medical Network Real time and RCM ASSURANCE . Our teams are currently working closely to minimize any impact and restore services. We appreciate your patience as we work to resolve this issue as quickly as possible

#INC46998736
Dec 5, 05:47 EST

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

Resolved Notice- MEDRX AZURE- claim processing issues

Resolved - MedRx previously experienced claim processing issues related to pharmacy number rejections within the Medicare Vaccine program. The issue has been fully investigated and resolved. All impacted claims have been addressed, and normal processing has resumed.
Nov 28, 12:32 EST

Investigating - MedRx Optum Insight is currently encountering claim processing issues specifically related to pharmacy number rejections within the Medicare Vaccine program. The issue is actively being investigated by our team. We are committed to resolving the problem and will provide an update as soon as more information becomes available.

#INC46878007
Nov 28, 10:49 EST

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.