For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
Partial System Outage
About This Site
If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.
As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.
Tell us how we're doing.
Change Healthcare Enterprise
?
Partial Outage
Clinical Decision Support
Major Outage
CareSelect®
?
Operational
InterQual® AutoReview
Operational
InterQual® Cloud Solutions
?
Operational
InterQual® Coordinated Care
?
Operational
InterQual® Criteria
Operational
InterQual® Customize
?
Operational
InterQual® Review Manager – Hosted
?
Under Maintenance
InterQual® Review Manager – Installed
Operational
Patient Education
Operational
InterQual® Government Services
Major Outage
Clinical Network
Major Outage
Clinical Document Collector API
?
Major Outage
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
?
Operational
Clinical Exchange Labs and Hospitals
Operational
CommonWell
?
Operational
Cost Transparency
Major Outage
Predictive Engagement
?
Major Outage
Provider Directory
?
Major Outage
True View
?
Major Outage
Customer Portals
Major Outage
Client Access System
?
Operational
ConnectCenter
?
Operational
Customer Care Hub
Operational
Customer Connection
Major Outage
Download Connect
Operational
Enrollment Central
Operational
Vision
Major Outage
Dental Network
Major Outage
Credentialing Advocate Solution
?
Major Outage
Dental Claim Attachments
?
Major Outage
Dental Connect
?
Major Outage
Dental Credentialing Manager
?
Major Outage
Dental EDI Network
?
Major Outage
Dental Practice Analytic Insights
?
Major Outage
Dental Revenue Cycle Insights
?
Major Outage
SimpleAttach Solution
?
Major Outage
Government Eligibility, Enrollment & Member Engagement
Major Outage
Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
Partial Outage
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
?
Major Outage
Medical Network Services (eligibility, enrollment and clearinghouse)
Major Outage
Advanced Claim Management
?
Major Outage
Batch claims transmission
?
Operational
Remittance/ERA transmission
?
Operational
Real-time eligibility transactions
?
Operational
Hosted Payer Services (HPS)
Operational
Medical claim attachments
?
Operational
Paper-to-EDI (P2E)/Claims Automation
?
Major Outage
Payer Connectivity Services
?
Operational
Revenue Analytics
Major Outage
Medical Network APIs
Major Outage
Claims Responses and Reports API
?
Operational
Claims Status API
?
Operational
Eligibility API
?
Operational
Institutional Claims API
?
Operational
Payer Finder website and API
?
Major Outage
Professional Claims API
?
Operational
Medical Record Retrieval & Clinical Review
Operational
Clinical Abstraction
?
Operational
Medical Record Retrieval
?
Operational
Patient Engagement & Experience
Major Outage
Shop Book and Pay
?
Major Outage
Virtual Front Desk
?
Major Outage
Payer Communications and Payment Services
Major Outage
Communications Complete - Payer
Operational
Payer Enrollment Services
?
Major Outage
Payment Network Advocate
?
Operational
Settlement Advocate
?
Operational
Payment Integrity
Major Outage
DRG Validation
Major Outage
Hospital Bill Audit
Major Outage
Hospital Billing Validation/Short Stay Bill Validation
Major Outage
Pharmacy Benefits & TPA
Operational
Medicaid Pharmacy Benefits Services
?
Operational
Smart Commercial Pharmacy Services
?
Operational
Pharmacy Solutions
Operational
Absolute AR
?
Operational
Converge Rx
?
Operational
Enterprise Pharmacy System
?
Operational
Exchange Dx
?
Operational
Explore Dx
?
Operational
MedRx
?
Operational
Network Solutions (ePrescribing)
?
Operational
Point-of-Sale Rx
?
Operational
Rx Assist
?
Operational
Rx CardFinder Services
?
Operational
Rx Connect Solution
?
Operational
Rx Edit
?
Operational
Turn Rx
?
Operational
Provider Communications and Payment Services
Major Outage
Communications Complete - Provider
Major Outage
Payment Automation
?
Major Outage
SmartPay for Providers
?
Major Outage
SmartPay Plus for Providers
Operational
Provider Network Optimization
Major Outage
Contract Manager
Operational
Provider Manager
Major Outage
Reimbursement Manager
Operational
Revenue Cycle Management
Major Outage
AccuPost
?
Major Outage
Acuity Revenue Cycle Analytics
?
Operational
Ahi Lobby
?
Operational
AhiQA
?
Operational
Ambulatory Claims Manager
?
Major Outage
Assurance Reimbursement Management
?
Operational
Claims & Denials Advisor
?
Major Outage
Claims & Denials Management
Major Outage
Clearance Patient Access Suite
?
Operational
Financial Clearance Services
?
Partial Outage
National Payments Connector
?
Major Outage
Patient Engagement Suite
Major Outage
Revenue Integrity (Coding Services)
?
Operational
Revenue Performance Advisor
Operational
Risk Adjustment & Quality
Major Outage
Compliance Reporter
?
Operational
Dx Gap Advisor
?
Major Outage
Edge Complete
?
Major Outage
Encounter Complete
?
Major Outage
Risk View
?
Operational
Risk Adjustment Coding
?
Major Outage
Value-Based Care
Major Outage
Business Process as a Service (BPaaS)
?
Major Outage
HealthQx
?
Operational
Prometheus Analytics
?
Operational
Risk Manager
Operational
Third-Party Administration
?
Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
InterQual® Coordinated Care Maintenance 11 July 2024
Jul 11, 2024 21:00-22:00 EDT
Upcoming scheduled maintenance notice
This message is intended for InterQual® Coordinated Care customers.
The InterQual® Coordinated Care environment will be unavailable due to maintenance on Thursday, July 11, 2024, at 9 p.m. ET for approximately 1 hour. Users do not need to take any action but should stop their work before 9 p.m. ET or their session will be interrupted.
We appreciate your support and apologize for any inconvenience this may cause.
Updated Maintenance Schedule
Begin: July 11, 2024, 9 p.m. ET
End: July 11, 2024, 10 p.m. ET
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.
REF 733552
Posted on Jul 11, 2024 - 12:54 EDT
This message is intended for InterQual® Coordinated Care customers.
The InterQual® Coordinated Care environment will be unavailable due to maintenance on Thursday, July 11, 2024, at 9 p.m. ET for approximately 1 hour. Users do not need to take any action but should stop their work before 9 p.m. ET or their session will be interrupted.
We appreciate your support and apologize for any inconvenience this may cause.
Updated Maintenance Schedule
Begin: July 11, 2024, 9 p.m. ET
End: July 11, 2024, 10 p.m. ET
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.
REF 733552
Posted on Jul 11, 2024 - 12:54 EDT
InterQual® Coordinated Care Maintenance 25 July 2024
Jul 25, 2024 21:00-22:00 EDT
Upcoming scheduled maintenance notice
This message is intended for InterQual® Coordinated Care customers.
The InterQual® Coordinated Care Production and UAT environments will be unavailable due to quarterly maintenance on Thursday, July 25, 2024, at 9 p.m. ET for approximately 1 hour. Users do not need to take any action but should stop their work before 9 p.m. ET or their session will be interrupted.
We appreciate your support and apologize for any inconvenience this may cause.
Updated Maintenance Schedule
Begin: July 25, 2024, 9 p.m. ET
End: July 25, 2024, 10 p.m. ET
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@optum.com and phone at 1-800-CRITERIA (274-8374).
REF 741754
Posted on Jul 24, 2024 - 15:06 EDT
This message is intended for InterQual® Coordinated Care customers.
The InterQual® Coordinated Care Production and UAT environments will be unavailable due to quarterly maintenance on Thursday, July 25, 2024, at 9 p.m. ET for approximately 1 hour. Users do not need to take any action but should stop their work before 9 p.m. ET or their session will be interrupted.
We appreciate your support and apologize for any inconvenience this may cause.
Updated Maintenance Schedule
Begin: July 25, 2024, 9 p.m. ET
End: July 25, 2024, 10 p.m. ET
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@optum.com and phone at 1-800-CRITERIA (274-8374).
REF 741754
Posted on Jul 24, 2024 - 15:06 EDT