Be on the lookout for a new simplified view of this Solution Status page making it easier for you to quickly get the information you need. We'll be rolling out these updates over the next few weeks of June.
If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.
Change Healthcare Enterprise
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Operational
Clinical Decision Support
Operational
CareSelect®
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Operational
InterQual® AutoReview
Operational
InterQual® Cloud Solutions
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Operational
InterQual® Coordinated Care
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Operational
InterQual® Criteria
Operational
InterQual® Customize
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Operational
InterQual® Review Manager – Hosted
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Operational
InterQual® Review Manager – Installed
Operational
Patient Education
Operational
InterQual® Government Services
Operational
Clinical Network
Operational
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
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Operational
Clinical Exchange Labs and Hospitals
Operational
CommonWell
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Operational
Cost Transparency
Major Outage
Predictive Engagement
?
Major Outage
Provider Directory
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Major Outage
Customer Portals
Operational
Client Access System
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Operational
ConnectCenter
?
Operational
Customer Care Hub
Operational
Download Connect
Operational
Enrollment Central
Operational
Government Eligibility, Enrollment & Member Engagement
Major Outage
Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
Partial Outage
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
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Major Outage
Dental Network
Major Outage
Dental Claim Attachments
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Partial Outage
Dental Converge
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Major Outage
Dental Credentialing Manager
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Major Outage
Dental EDI Network
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Partial Outage
Dental Practice Analytic Insights
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Major Outage
Dental Revenue Cycle Insights
?
Major Outage
Medical Network Services (eligibility, enrollment and clearinghouse)
Major Outage
Advanced Claim Management
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Operational
Batch claims transmission
?
Operational
Remittance/ERA transmission
?
Operational
Real-time eligibility transactions
?
Operational
Hosted Payer Services (HPS)
Operational
Medical claim attachments
?
Operational
Payer Connectivity Services
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Operational
Revenue Analytics
Major Outage
Medical Network APIs
Major Outage
Claims Responses and Reports API
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Operational
Claims Status API
?
Operational
Eligibility API
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Operational
Institutional Claims API
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Operational
Payer Finder website and API
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Major Outage
Professional Claims API
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Operational
Medical Record Retrieval & Clinical Review
Operational
Clinical Abstraction
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Operational
Medical Record Retrieval
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Operational
Patient Engagement & Experience
Major Outage
Shop Book and Pay
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Major Outage
Virtual Front Desk
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Major Outage
Payer Communications and Payment Services
Operational
Payer Enrollment Services
?
Operational
Settlement Advocate
?
Operational
Communications Complete - Payer
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Operational
Payment Integrity
Major Outage
DRG Validation
Major Outage
Hospital Bill Audit
Major Outage
Hospital Billing Validation/Short Stay Bill Validation
Major Outage
Pharmacy Benefits & TPA
Operational
Medicaid Pharmacy Benefits Services
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Operational
Smart Commercial Pharmacy Services
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Operational
Pharmacy Solutions
Operational
Absolute AR
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Operational
Converge Rx
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Operational
Enterprise Pharmacy System
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Operational
Exchange Dx
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Operational
Explore Dx
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Operational
MedRx
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Operational
MedRx Commercial
Operational
MedRx Flu
Operational
MedRx Medicare
Operational
MedRx Medicaid
Operational
Point-of-Sale Rx
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Operational
Rx Network Solutions
Operational
Rx Network Solutions ePrescribing
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Operational
Rx Assist
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Operational
Rx CardFinder Services
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Operational
Rx Connect Solution
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Operational
Rx Edit
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Operational
Rx Processor Alerts
Operational
Rx Secure Site
Operational
Turn Rx
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Operational
Provider Communications and Payment Services
Operational
Scheduled -
The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard public APIs. All customers accessing InterQual through an integration with Epic must take action to update your integration before Aug. 1, 2025.
Join us during any of the following office hours sessions to plan and complete your upgrade:
• Wednesday, May 14, 1:00-2:00 p.m. ET: Register • Wednesday, May 21, 1:00-2:00 p.m. ET: Register • Wednesday, May 28, 1:00-2:00 p.m. ET: Register • Wednesday, June 4, 1:00-2:00 p.m. ET: Register • Wednesday, June 11, 1:00-2:00 p.m. ET: Register
Support resources will be available during these sessions to answer any questions, assist with update steps, and help troubleshoot any issues you may encounter.
Additional details • Detailed instructions and a recording of the April 24 webinar discussing this update can be found on the InterQual Community. • If you do not have access to InterQual Community yet, you can register now to stay connected and informed. • If your organization has already completed this InterQual integration update, no further action is required. You can disregard this message. • If your organization does not access InterQual through an integration with Epic, no action is required. You can disregard this message.
Contact Information For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 423 to non-production (integ). This release will be deployed to non-production Thursday, May 22, 2025, 11:00 p.m. ET and to production June 12, 2025.
This release includes the following updates: • End of support for Microsoft Internet Explorer® 11. With this release, InterQual Cloud Solutions will no longer support Internet Explorer. • InterQual® Coordinated Care: A new feature streamlines navigation by allowing users to bypass the Subset Overview screen and go directly to the assessment questions. • Additional enhancements and details are listed on the InterQual® Community What’s New page.
Please note that the InterQual® Resource Center is being retired June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
Contact Information For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support. Posted on
May 20, 2025 - 11:57 EDT
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 423 to production and version 424 to non-production (integ). These releases will be deployed Thursday, June 12, 2025, 11:00 p.m. ET and include the following updates:
• Additional rebranding changes were made to logos, colors, fonts, button styles, and dropdown menus. • Additional enhancements and details are listed on the InterQual® Community What’s New page.
Please note that the InterQual® Resource Center was retired on June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
Contact Information For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support. Posted on
Jun 10, 2025 - 16:03 EDT
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.
New IP Address Ranges and Connectivity Standards: Salucro Domains: provideruat.smartpayplus.net uat.smartpayplus.net smartpayplus.changehealthcare.com salucro-chc.com smartpayplus.changehealthcare.com mypatientpay.com salucro.com salucro.me
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change. Posted on
Jun 02, 2025 - 14:23 EDT
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.
New IP Address Ranges and Connectivity Standards: Salucro Domains: provideruat.smartpayplus.net uat.smartpayplus.net smartpayplus.changehealthcare.com salucro-chc.com smartpayplus.changehealthcare.com mypatientpay.com salucro.com salucro.me
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change. Posted on
Jun 04, 2025 - 13:54 EDT
Update: Secondary 3-hour Production Testing will be performed June 17 with a bridge call (noon-3:00 p.m. ET).
Original notice sent June 4, 2025 We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.
New IP Address Ranges and Connectivity Standards: Salucro Domains: provideruat.smartpayplus.net uat.smartpayplus.net smartpayplus.changehealthcare.com salucro-chc.com smartpayplus.changehealthcare.com mypatientpay.com salucro.com salucro.me
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change. Posted on
Jun 09, 2025 - 13:38 EDT
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.
In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025, pending approval from the Postal Regulatory Commission:
New Rate Effective July 13, 2025 (Pending Approval) Stamped Single-Piece $0.780 MAADC Automation $0.672 AADC Automation $0.641 5-Digit Automation $0.593
Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS’ planned rate increases in general to help you plan your budgets.
Digital channels can help counter rising print costs Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.
We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.
Postage Rates & Optimization In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.
In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025. They have been approved by the Postal Regulatory Commission:
New Rate Effective July 13, 2025 Stamped Single-Piece $0.780 MAADC Automation $0.672 AADC Automation $0.641 5-Digit Automation $0.593
Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS rate increases in general to help you plan your budgets.
Digital channels can help counter rising print costs Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.
We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.
Thanks for your attention, Optum Posted on
Jun 05, 2025 - 17:07 EDT
This message is intended for customers using InterQual AutoReview.
The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard open APIs. All customers using InterQual AutoReview must take action to upgrade their integration by Aug. 1, 2025 by taking the following steps:
1. Review the implementation guides and anticipated resource requirements for MRS (InterQual Connect) and AutoReview found on InterQual Community (links below).
2. Verify your current version of Epic and special updates. If your Epic version is not listed in Updates required for Epic InterQual integration, Please confirm when your next scheduled upgrade is planned. Otherwise, please ensure that you have taken the special upgrades listed in the guide.
3. Request InterQual MRS and AutoReview Apps in Epic Vendor Services • InterQual® Medical Review Service for providers - v2.1 • InterQual® Medical Review Service for providers (backend basic) - v1.1 • InterQual® Medical Review Service for providers (backend enhanced) - v1.1 • InterQual® AutoReview – v1.6 • InterQual® AutoReview – backend systems – v1.2
4. Reach out to your customer experience lead with any questions. Your Customer Experience lead will be reaching out in the coming week to arrange a technical meeting to answer any questions and work through details of the build.
Benefits of this upgrade include: • Enhanced display of clinical data summaries for InterQual® AutoReview • Implementation of backend OAuth to enhance security • Implementation of Epic’s CriteriaReview and Open FHIR APIs for enhanced interoperability • Prerequisite to new AutoReview capabilities leveraging clinical notes
Contact Information For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Posted on
Jun 02, 2025 - 16:52 EDT
Completed -
The scheduled maintenance has been completed.
Jun 16, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:00 EDT
Scheduled -
Optum performs monthly system maintenance on the 3rd Sunday of the month. Processing and access to your Optum solution, Ahi™ QA or Clearance Patient Access Suite, may be impacted.
The next scheduled monthly maintenance: June 15, 2025, 9:00 p.m.-June 16, 2025, 1:00 a.m. ET.
Action Required: None. Please be aware of the maintenance time above.
Jun 5, 09:03 EDT
Completed -
The scheduled maintenance has been completed.
Jun 13, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 EDT
Update -
Reminder: Optum will be conducting server maintenance on the Clearance Patient Access Suite from 9 p.m. EST on Thursday, June 12th to 1 a.m. EST on Friday, June 13th. During this period, Clearance will not be available. Once maintenance is complete, you may experience reduced performance for up to one hour as back-end services return to full speed.
Jun 12, 08:45 EDT
Scheduled -
Optum will be conducting server maintenance on the Clearance Patient Access Suite from 9 p.m. EST on Thursday, June 12th to 1a.m. EST on Friday, June 13th. During this period, Clearance will not be available. Once maintenance is complete, you may experience reduced performance for up to one hour as back-end services return to full speed.
Action required: Please alert any staff that this might impact.
Jun 5, 12:03 EDT
Completed -
The scheduled maintenance has been completed.
Jun 7, 23:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:00 EDT
Scheduled -
This message is intended for Revenue Performance Advisor customers.
Please be advised that the Revenue Performance Advisor (RPA) Platform will be undergoing maintenance Saturday, June 7, 2025, from 9:00 p.m. ET-11:30 p.m. ET requiring all processes to be shut down. All Revenue Performance Advisor services will be unavailable during this time.
May 27, 16:47 EDT
Completed -
The scheduled maintenance has been completed.
Jun 7, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:01 EDT
Scheduled -
The InterQual® Government Services system will be undergoing planned maintenance during the maintenance window below: • Start: June 6, 2025, 9:00 p.m. ET/8:00 p.m. CT • End: June 7. 2025, 3:00 a.m. ET/2:00 a.m. CT
During the maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.
Jun 3, 09:47 EDT
Completed -
The scheduled maintenance has been completed.
Jun 7, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:00 EDT
Scheduled -
Dear Valued Customer,
Optum will be completing planned system maintenance according to the following maintenance schedule for the month of June.
Maintenance Schedule Begin: June 6, 8:00 p.m. CT End: June 7, 12:00 a.m. CT (Duration of 4 hours)
System functionality will be intermittent during this scheduled maintenance window. The impacted services are as follows: · Client Access System (CAS)
There may be additional maintenance outages for the month of June and additional communications will be shared with those details as they become available.
If you have any questions or concerns, please contact our support team through the Customer Care Hub.
What you need to do? Please be advised of the maintenance and adjust your schedule or processes as needed.
We appreciate your patience, Optum
Jun 5, 15:13 EDT
Completed -
The scheduled maintenance has been completed.
Jun 6, 23:10 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:00 EDT
Update -
This communication is intended for InterQual® Cloud Solutions customers.
We are pleased to announce that the InterQual 2025 June content release is now available for InterQual® Cloud Solution customers as of Friday, June 6, 2025.
This content release includes updates to the following modules: • Medicare Behavioral Health Navigator • Medicare Imaging Navigator • Medicare Molecular Diagnostics and Lab Navigator • Medicare Pharmacy Navigator • Medicare Post-Acute and Durable Medical Equipment Navigator • Medicare Procedures Navigator
For clinical revisions and additional details about this release, go to the What’s New page on InterQual® Community, select InterQual Content Releases, and then Learn more. See the section below for more information on InterQual Community.
InterQual® Cloud Solutions updates If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
InterQual® Community The InterQual® Resource Center was retired on June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
As a Community member you will • Have access to InterQual clinical documentation and resources. • Have access to active discussion forums with Optum product experts and fellow customers. • Find and connect with your peers by product and role.
You should have already received an email from donotreply@optum.com with the subject line “Complete Your Registration to Access Optum Enterprise Customer Community." This email will include your unique registration link. Click the link to complete your setup using your One Healthcare ID (OHID). Note: the unique registration link will be active for a limited time, so please access the link to complete registration immediately upon receipt.
Don’t have an OHID yet? No problem! You can create one now at One Healthcare ID or follow the instructions in the registration invitation.
Coming Soon! InterQual® 2025 July Content Release We are pleased to announce updates to the following modules that will be available in the InterQual 2025 July content release on Thursday, July 3, 2025. Please note this list is subject to change.
Contact information For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
[1] The ASAM Criteria is a registered trademark of the American Society of Addiction Medicine.
Jun 6, 15:23 EDT
Scheduled -
This communication is intended for InterQual® Cloud Solutions customers.
We are pleased to announce that the InterQual 2025 June content release is now available for InterQual® Cloud Solution customers as of Friday, June 6, 2025.
This content release includes updates to the following modules: • Medicare Behavioral Health Navigator • Medicare Imaging Navigator • Medicare Molecular Diagnostics and Lab Navigator • Medicare Pharmacy Navigator • Medicare Post-Acute and Durable Medical Equipment Navigator • Medicare Procedures Navigator • The ASAM Criteria® Navigator[1]
For clinical revisions and additional details about this release, go to the What’s New page on InterQual® Community, select InterQual Content Releases, and then Learn more. See the section below for more information on InterQual Community.
InterQual® Cloud Solutions updates If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
InterQual® Community The InterQual® Resource Center was retired on June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
As a Community member you will • Have access to InterQual clinical documentation and resources. • Have access to active discussion forums with Optum product experts and fellow customers. • Find and connect with your peers by product and role.
You should have already received an email from donotreply@optum.com with the subject line “Complete Your Registration to Access Optum Enterprise Customer Community." This email will include your unique registration link. Click the link to complete your setup using your One Healthcare ID (OHID). Note: the unique registration link will be active for a limited time, so please access the link to complete registration immediately upon receipt.
Don’t have an OHID yet? No problem! You can create one now at One Healthcare ID or follow the instructions in the registration invitation.
Coming Soon! InterQual® 2025 July Content Release We are pleased to announce updates to the following modules that will be available in the InterQual 2025 July content release on Thursday, July 3, 2025. Please note this list is subject to change.
Contact information For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
[1] The ASAM Criteria is a registered trademark of the American Society of Addiction Medicine.
Jun 6, 14:23 EDT
Completed -
The scheduled maintenance has been completed.
Jun 6, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:01 EDT
Scheduled -
This message is intended for InterQual® Review Manager Hosted customers.
The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:
Start: Friday, June 6, 2025, 9:00 p.m. ET End: Friday, June 6, 2025, 11:00 p.m. ET
Customers may experience intermittent downtime during this maintenance window.
Contact Information For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Jun 3, 10:26 EDT
Resolved -
This communication is intended for InterQual® Cloud Solutions customers.
The purpose of this communication is to inform you of errors identified that could potentially affect the outcome of a review in the following InterQual® modules. This corrected content will be available in a future release. • InterQual® Durable Medical Equipment: Pneumatic and Other Powered Compression Devices • InterQual® Procedures: Arthroplasty, Carpometacarpal (CMC) Joint, Thumb • InterQual® Procedures: Joint Replacement, Wrist • InterQual® Procedures: Neuroablation, Percutaneous • InterQual® Procedures: Sleep Studies • InterQual® Procedures: Sleep Studies (Pediatric) • InterQual® Specialty Rx Oncology • InterQual® Medicare Procedures Navigator: Aortography and Peripheral Angiography First Coast
For detailed information about this issue and the appropriate update, refer to the 2025 Known Issues List, in InterQual® Community. Go to Known Issues List, and then select 2025 Known Issues.
InterQual Community The InterQual® Resource Center was retired effective June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
As a Community member, you will: • Have access to InterQual clinical documentation and resources. • Have access to active discussion forums with Optum product experts and fellow customers. • Find and connect with your peers by product and role.
You should have already received an email from donotreply@optum.com with the subject line: “Complete Your Registration to Access Optum Enterprise Customer Community”. This email will include your unique registration link. Click the link to complete your setup using your One Healthcare ID (OHID).
Note: the unique registration link will be active for a limited time, so please access the link to complete registration immediately upon receipt. If you do not receive a unique registration link, or if it has expired, you can self-register by following the directions posted here.
Don’t have an OHID yet? No problem! You can create one now at One Healthcare ID or follow the instructions in the registration invitation.
Contact information For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
Jun 6, 15:28 EDT
Completed -
The scheduled maintenance has been completed.
Jun 3, 09:57 EDT
Scheduled -
This communication is intended for InterQual® Cloud Solutions customers.
The purpose of this communication is to inform you of errors identified that could potentially affect the outcome of a review in the following InterQual® modules. This corrected content will be available in a future release:
For detailed information about this issue and the appropriate update, refer to the 2025 Known Issues List, in InterQual® Community. Go to Known Issues List, and then select 2025 Known Issues.
InterQual Community The InterQual® Resource Center is being retired on June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
As a Community member, you will: • Have access to InterQual clinical documentation and resources. • Have access to active discussion forums with Optum product experts and fellow customers. • Find and connect with your peers by product and role.
You should have already received an email from donotreply@optum.com with the subject line: “Complete Your Registration to Access Optum Enterprise Customer Community." This email will include your unique registration link. Click the link to complete your setup using your One Healthcare ID (OHID). Note: the unique registration link will be active for a limited time, so please access the link to complete registration immediately upon receipt.
If you do not receive a unique registration link, or if it has expired, you can self-register by following the directions posted here.
Don’t have an OHID yet? No problem! You can create one now at One Healthcare ID or follow the instructions in the registration invitation.
Contact information For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
May 28, 09:53 EDT
Completed -
The scheduled maintenance has been completed.
Jun 3, 09:56 EDT
Scheduled -
This notification is intended for MedRx customers.
Please be advised of two upcoming changes to MedRx 835 delivery processes:
First, MedRx is making a change to the 835 delivered file naming convention to include a unique identifier (see examples below). This change will begin Monday, May 12, 2025.
Plan Type Med B Vaccine Plans Old Naming Convention Example 835.AKb.20250109.202501090703027898 New Naming Convention Example 835.AKb.20250109.20250109070302789823011186
Plan Type Med B DME Plans Old Naming Convention Example 835.A.20250103.202501030402292792 New Naming Convention Example 835.A.20250103.20250103040229279223011273
Plan Type Medicaid Plans Old Naming Convention Example 835.AL.20250106.202501061202290306 New Naming Convention Example 835.AL.20250106.20250106120229030623005507
Plan Type Private Payor/Commercial Insurance Plans Old Naming Convention Example 835.20250102.COM03432.202501022101300008 New Naming Convention Example 835.20250102.COM03432.20250102210130000823003477
Additionally, in the near future, the structure of 835 files delivered to MedRx clients will change. Since February 21, 2024, MedRx 835 files have been delivered as one file per check. With this upcoming change, 835 files will be delivered in batches by payer with each batch potentially containing multiple checks. This change is intended to improve processing efficiency for both MedRx and client systems. We will send an update once this change is in place.
Please contact our pharmacy helpdesk at 866-379-6389 or your client executive for any questions on either change.
Completed -
The scheduled maintenance has been completed.
Jun 3, 09:55 EDT
Scheduled -
We are pleased to inform you that we have successfully completed testing with one of our federated customers for Guardian. Federated customers are those who manage their own login and multi-factor authentication and do not use OHID. As you may be aware, several federated customers experienced issues during the last switchover. To ensure a smooth transition, we will be contacting all our federated customers to conduct thorough testing.
What to Expect: • Testing Phase: We will reach out to our federated customers with instructions on how to log into your test environment. This will ensure that your federation is working seamlessly with Guardian. • Federated Clients with Clearance: Customers will be contacted to test the application via email. Resources will be made available to assist in real-time and address any issues promptly. • Guardian Gap Analysis: A gap analysis was performed to identify any missing users or missing roles. This will help us ensure that all necessary participants are included in the testing process. • Communication: You will receive detailed instructions and support throughout the testing process. Our team will be available to assist you with any questions or issues that may arise. • Switchover Date: Once all federations have been successfully tested, we will provide a confirmed date for the next switchover to Guardian.
Action Required: • Between today and next week we will be contacting those customers we need to test with. Please ensure that your team is prepared for the upcoming testing. We recommend reviewing the instructions carefully and completing the testing within the specified timeframe. • If you have any questions or need assistance, please do not hesitate to contact our support team.
We appreciate your cooperation and look forward to a successful switchover. Thank you for your continued partnership.
Completed -
The scheduled maintenance has been completed.
Jun 3, 09:55 EDT
Scheduled -
We are pleased to inform you that we have successfully completed testing with one of our federated customers for Guardian. Federated customers are those who manage their own login and multi-factor authentication and do not use OHID. As you may be aware, several federated customers experienced issues during the last switchover. To ensure a smooth transition, we will be contacting all our federated customers to conduct thorough testing.
What to Expect: -Testing Phase: We will reach out to you with instructions on how to log into your test environment. This will ensure that your federation is working seamlessly with Guardian. -Federated Clients with AhiQA: Federated clients using AhiQA will be contacted to test the application during a Teams call. This will allow us to provide real-time support and address any issues promptly. -Gap Analysis: A gap analysis was performed to identify any missing users or missing roles. This will help us ensure that all necessary participants are included in the testing process. -Communication: You will receive detailed instructions and support throughout the testing process. Our team will be available to assist you with any questions or issues that may arise. -Switchover Date: Once all federations have been successfully tested, we will provide a confirmed date for the next switchover.
Action Required: -Please ensure that your team is prepared for the upcoming testing. We recommend reviewing the instructions carefully and completing the testing within the specified timeframe. -If you have any questions or need assistance, please do not hesitate to contact our support team.
We appreciate your cooperation and look forward to a successful switchover to Guardian. Thank you for your continued partnership.