For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.

For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.

Update - Change Healthcare and Optum are working together to restore products and services, beginning with medical network and transaction services such as Pharmacy solutions, Exchange clearinghouse, Assurance Reimbursement Management, Clearance Patient Access Suite and Reimbursement Manager as well as claims and eligibility transactions. Learn more. When you see green checkmarks next to your products or services, please contact your client manager or use your normal support channels for assistance reconnecting. You can also join our Community for additional support references or view the current payer list. We are continuing with restoration activities daily and additional restorations will be updated here as available.
Apr 05, 2024 - 15:55 EDT
Update - Change Healthcare and Optum are working together to restore products and services, beginning with medical network and transaction services such as Pharmacy solutions, Exchange clearinghouse, Assurance Reimbursement Management, Clearance Patient Access Suite and Reimbursement Manager as well as claims and eligibility transactions. Learn more. When you see green checkmarks next to your products or services, please contact your client manager or use your normal support channels for assistance reconnecting. You can also join our Community for additional support references or view the current payer list. We are continuing with restoration activities daily and additional restorations will be updated here as available.
Mar 31, 2024 - 15:03 EDT
Update - Assurance Reimbursement Management is currently processing batch claims. Please contact your client manager or use your normal support channels for assistance reconnecting. We are continuing with restoration activities daily. Additional functionality will be updated here as they are made available. View the current payer list.

We have completed standing up a new instance of Change Healthcare’s Rx CardFinder Service in a new environment. Testing was successful with Surescripts and Relay Health on both commercial and TROOP queries. As a result, we are enabling this service for all customers effective 6 p.m. CT, Friday, March 15.

We are working to restore access for providers that lost claims and ERA connectivity during the Change Healthcare cybersecurity issue. Over the next several weeks, Optum is working with government payers and intermediaries to transition providers enrolled in Change Healthcare connections to the Optum iEDI Clearinghouse (Exchange claims and ERAs, Change Healthcare OKC Clearinghouse claims and ERAs, Assurance Reimbursement Management, Revenue Performance Advisor). This transition includes both claims and ERA transactions. Our payers will maintain dual enrollment for claims to ensure an easy transition as our platforms come online. Partners and providers do not need to take any action. This transition is ongoing; please allow us and the payers time to complete this effort. We will publish additional updates as they are available.

We are pleased to share that we have launched a new instance of the Rx Connect (Switch) service and are actively working to restore full service and connectivity claim traffic. As a result, we have begun enabling Rx Connect, Rx Edit, and Rx Assist services today, March 7th. These services are now available for customers who have configured direct internet access connectivity.

For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.

Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.

Mar 28, 2024 - 10:26 EDT
Update - We have completed standing up a new instance of Change Healthcare’s Rx CardFinder Service in a new environment. Testing was successful with Surescripts and Relay Health on both commercial and TROOP queries. As a result, we are enabling this service for all customers effective 6 p.m. CT, Friday, March 15.

We are working to restore access for providers that lost claims and ERA connectivity during the Change Healthcare cybersecurity issue. Over the next several weeks, Optum is working with government payers and intermediaries to transition providers enrolled in Change Healthcare connections to the Optum iEDI Clearinghouse (Exchange claims and ERAs, Change Healthcare OKC Clearinghouse claims and ERAs, Assurance Reimbursement Management, Revenue Performance Advisor). This transition includes both claims and ERA transactions. Our payers will maintain dual enrollment for claims to ensure an easy transition as our platforms come online. Partners and providers do not need to take any action. This transition is ongoing; please allow us and the payers time to complete this effort. We will publish additional updates as they are available.

We are pleased to share that we have launched a new instance of the Rx Connect (Switch) service and are actively working to restore full service and connectivity claim traffic. As a result, we have begun enabling Rx Connect, Rx Edit, and Rx Assist services today, March 7th. These services are now available for customers who have configured direct internet access connectivity.

For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.

Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.

Mar 11, 2024 - 17:51 EDT
Update - We are pleased to share that we have launched a new instance of the Rx Connect (Switch) service and are actively working to restore full service and connectivity claim traffic. As a result, we have begun enabling Rx Connect, Rx Edit, and Rx Assist services today, March 7th. These services are now available for customers who have configured direct internet access connectivity.

For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.

Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.

Mar 07, 2024 - 18:09 EST
Update - For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.

Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.

Mar 04, 2024 - 12:17 EST
Update - Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.

Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.

Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.

We are working on multiple approaches to restore the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.

Mar 02, 2024 - 09:08 EST
Update - We have completed standing up a new instance of Change Healthcare's Rx ePrescribing service. (Clinical Exchange ePrescribing providers' tools are still not operational.) Working with technology and business partners, we have successfully completed testing with vendors and multiple retail pharmacy partners for the impacted transaction types. As a result, we have enabled this service for all customers effective 1 p.m. CT, Friday, March 1, 2024. If you encounter issues following the activation of this script routing service, contact our support team through your normal channels or submit an online ticket via our support portal.
Mar 01, 2024 - 15:40 EST
Update - We have completed standing up a new instance of Change Healthcare's Rx ePrescribing service. Working with technology and business partners, we have successfully completed testing with vendors and multiple retail pharmacy partners for the impacted transaction types. As a result, we have enabled this service for all customers effective 1 p.m. CT, Friday, March 1, 2024. If you encounter issues following the activation of this script routing service, contact our support team through your normal channels or submit an online ticket via our support portal.
Mar 01, 2024 - 15:03 EST
Update - Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.

Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.

Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.

We are working on multiple approaches to restore the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.

Mar 01, 2024 - 09:17 EST
Update - Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.

Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.

Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.

We are working on multiple approaches to restored the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.

Feb 29, 2024 - 10:50 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 28, 2024 - 17:58 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 28, 2024 - 10:46 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 28, 2024 - 08:07 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 27, 2024 - 18:53 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 27, 2024 - 18:02 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 27, 2024 - 14:29 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 27, 2024 - 09:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 26, 2024 - 22:04 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 26, 2024 - 18:11 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 26, 2024 - 14:02 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 26, 2024 - 08:04 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 25, 2024 - 21:55 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 25, 2024 - 18:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 25, 2024 - 13:57 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 25, 2024 - 08:04 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 24, 2024 - 22:02 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 24, 2024 - 18:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 24, 2024 - 14:06 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 24, 2024 - 08:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 23, 2024 - 22:43 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 23, 2024 - 18:32 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 23, 2024 - 18:20 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 23, 2024 - 18:03 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

Feb 23, 2024 - 14:20 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 09:54 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 23, 2024 - 08:02 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 22:05 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 18:28 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 15:42 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 15:41 EST
Update - Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 11:32 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. We will provide updates as more information becomes available.
Feb 22, 2024 - 10:47 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. We will provide updates as more information becomes available.
Feb 22, 2024 - 09:09 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 07:57 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 05:52 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 22, 2024 - 01:01 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 23:00 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 22:59 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 20:57 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 18:32 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 17:11 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 16:27 EST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue and our security experts are working to address the matter. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Feb 21, 2024 - 14:09 EST
Update - We are experiencing a network interruption and are working to resolve the issue. The disruption is expected to last at least through the day. We will update you as soon as well have more information.
Feb 21, 2024 - 10:18 EST
Update - We are experiencing a network interruption and are working to resolve the issue. The disruption is expected to last at least through the day. We will update you as soon as well have more information.
Feb 21, 2024 - 09:55 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue. Please follow the Optum Solution status page for ongoing updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7.
Feb 21, 2024 - 09:43 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue. Please follow the Optum Solution status page for ongoing updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7.
Feb 21, 2024 - 09:11 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue. Please follow the Optum Solution status page for ongoing updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7.
Feb 21, 2024 - 08:41 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 08:38 EST
Update - Update: We are experiencing connectivity issues and support teams are actively troubleshooting to resolve them.

INC/CSA/Ref # 0529634

Feb 21, 2024 - 07:39 EST
Update - Update: Some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you.

INC/CSA/Ref # 0529634

Feb 21, 2024 - 06:48 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 06:10 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 06:01 EST
Update - Update: Feb. 21, 2024, some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you.

INC/CSA/Ref # 0529634

Feb 21, 2024 - 05:52 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 05:44 EST
Update - We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Feb 21, 2024 - 05:05 EST
Identified - Feb. 21, 2024, some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you.

INC/CSA/Ref # 0529634

Feb 21, 2024 - 02:15 EST

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.

Tell us how we're doing.

Change Healthcare Enterprise ? Partial Outage
Clinical Decision Support Major Outage
CareSelect® ? Operational
InterQual® AutoReview Operational
InterQual® Cloud Solutions ? Operational
InterQual® Coordinated Care ? Operational
InterQual® Criteria Operational
InterQual® Customize ? Operational
InterQual® Review Manager – Hosted ? Partial Outage
InterQual® Review Manager – Installed Operational
Patient Education Operational
InterQual® Government Services Major Outage
Clinical Network Major Outage
Clinical Document Collector API ? Major Outage
Clinical Exchange ? Major Outage
Clinical Exchange Channel Partners including ePrescribe and Orders & Results ? Major Outage
Clinical Exchange Labs and Hospitals Major Outage
CommonWell ? Operational
Connectivity Gateway ? Major Outage
Cost Transparency Major Outage
Predictive Engagement ? Major Outage
Provider Directory ? Major Outage
True View ? Major Outage
Customer Portals Major Outage
Client Access System ? Major Outage
ConnectCenter ? Major Outage
Customer Care Hub Degraded Performance
Customer Connection Major Outage
Download Central Major Outage
Download Connect Major Outage
Enrollment Central Major Outage
Vision Major Outage
Dental Network Major Outage
Credentialing Advocate Solution ? Major Outage
Dental Claim Attachments ? Major Outage
Dental Connect ? Major Outage
Dental Credentialing Manager ? Major Outage
Dental EDI Network ? Major Outage
Dental Practice Analytic Insights ? Major Outage
Dental Revenue Cycle Insights ? Major Outage
SimpleAttach Solution ? Major Outage
Eligibility & Enrollment Major Outage
Dual Enrollment Advocate & Recert Complete ? Major Outage
My Advocate ? Major Outage
Part D Complete & Community Advocate ? Major Outage
SSI Enrollment Advocate ? Major Outage
Medical Network Major Outage
Advanced Claim Management ? Major Outage
Batch Claims ? Operational
Claiming & Remittance ? Operational
Claims Automation ? Major Outage
Eligibility & Patient Access ? Partial Outage
ERA Transactions ? Major Outage
Medical Claim Attachments ? Major Outage
Paper-to-EDI ? Major Outage
Payer Connectivity Services ? Major Outage
Payer Data Services Major Outage
Payer Finder website and API ? Major Outage
Real-time Eligibility Transactions ? Operational
Revenue Analytics Major Outage
Medical Record Retrieval & Clinical Review Major Outage
Clinical Abstraction ? Major Outage
Medical Record Retrieval ? Major Outage
Risk Adjustment Coding ? Major Outage
Member Engagement & Experience Major Outage
Interoperability API Connector ? Major Outage
Member Payments ? Major Outage
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits ? Major Outage
Patient Engagement & Experience Major Outage
Shop Book and Pay ? Major Outage
Virtual Front Desk ? Major Outage
Payer Communications and Payment Services Major Outage
Communications Complete - Payer Major Outage
Payer Communications and Print Major Outage
Payer Enrollment Services ? Major Outage
Payment Network Advocate ? Major Outage
Settlement Advocate ? Major Outage
Payment Integrity Major Outage
DRG Validation Major Outage
Hospital Bill Audit Major Outage
Hospital Billing Validation/Short Stay Bill Validation Major Outage
Pharmacy Benefits & TPA Major Outage
Medicaid Pharmacy Benefits Services ? Major Outage
Smart Commercial Pharmacy Services ? Major Outage
Pharmacy Solutions Major Outage
Absolute AR ? Operational
Converge Rx ? Operational
Enterprise Pharmacy System ? Operational
Exchange Dx ? Operational
Explore Dx ? Operational
MedRx ? Partial Outage
Network Solutions (ePrescribing) ? Operational
Point-of-Sale Rx ? Operational
Rx Assist ? Operational
Rx CardFinder Services ? Operational
Rx Connect Solution ? Operational
Rx Edit ? Operational
Turn Rx ? Operational
SelectRx ? Major Outage
UPBS Analytics website Major Outage
UPBS Claims Manager website Major Outage
UPBS Claims Processing Major Outage
UPBS Configuration Manager website Major Outage
Provider Communications and Payment Services Major Outage
Communications Complete - Provider Major Outage
Member Correspondence Advocate ? Major Outage
Patient Billing & Statements ? Major Outage
Payment Automation ? Major Outage
SmartPay for Providers ? Major Outage
SmartPay Payment Integration ? Major Outage
SmartPay Plus for Providers Operational
Provider Network Optimization Major Outage
Contract Manager Major Outage
Provider Manager Major Outage
Reimbursement Manager Operational
Revenue Cycle Management Major Outage
AccuPost ? Major Outage
Acuity Revenue Cycle Analytics ? Partial Outage
Ahi Lobby ? Major Outage
AhiQA ? Major Outage
Ambulatory Claims Manager ? Major Outage
Assurance Reimbursement Management ? Operational
Claims & Denials Advisor ? Major Outage
Claims & Denials Management Major Outage
Clearance Patient Access Suite ? Major Outage
Financial Clearance ? Major Outage
National Payments Connector ? Major Outage
Patient Engagement Suite Major Outage
Reporting & Metrics Major Outage
Revenue Integrity ? Major Outage
Revenue Performance Advisor Partial Outage
Risk Adjustment & Quality Major Outage
Compliance Reporter ? Operational
Dx Gap Advisor ? Major Outage
Edge Complete ? Major Outage
EMR Risk Advisor Major Outage
Encounter Complete ? Major Outage
Risk View ? Major Outage
Value-Based Care Major Outage
Business Process as a Service (BPaaS) ? Major Outage
Episode Manager ? Major Outage
HealthQx ? Major Outage
Prometheus Analytics ? Major Outage
Risk Manager Major Outage
Third-Party Administration ? Major Outage
Value-Based Care Transformation Services ? Major Outage
Medical Network APIs Major Outage
Claims Responses and Reports API ? Major Outage
Claims Status API ? Major Outage
Eligibility API ? Major Outage
Institutional Claims API ? Major Outage
Payer Finder API ? Major Outage
Professional Claims API ? Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
InterQual Cloud Solutions Maintenance - January 9 Jan 9, 2024 23:00 - Jan 10, 2024 00:00 EST
This message is intended for InterQual® Cloud Solutions customers.

The InterQual® Cloud Solutions system will be undergoing maintenance this evening, Jan. 9, 11pm ET to 12am ET, with no expected user impact to the production environment (https://prod.ds.interqual.com).

This maintenance, along with the maintenance performed on Friday Jan. 5, is intended to improve database performance and stability and to address and prevent future recurrences of recent performance incidents. For more information on these remediation and prevention efforts, contact Product Support or your Account Executive.

In addition, the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com) will be undergoing maintenance Friday evening, Jan. 12, 9pm ET to 12am ET. The test environment will be unavailable during this maintenance window. The production environment will not be impacted by this maintenance.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 09, 2024 - 11:24 EST
This message is intended for InterQual® Coordinated Care customers.

InterQual® Coordinated Care will be undergoing planned maintenance during the maintenance window below:

• Start: Jan. 11, 2024, 9 p.m. ET / 8 p.m. CT
• End: Jan. 11, 2024, 10 p.m. ET / 9 p.m. CT

The InterQual® Coordinated Care production environment will be unavailable during this maintenance window.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 11, 2024 - 09:07 EST
This message is intended for InterQual® Customize customers.

We are pleased to announce the January 2024 release of InterQual® Customize, which includes these updates:
• Enhanced undo/redo functionality to show history of undo and redo actions in NDT content editor
• Bug fixes and additional improvements

Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 09, 2024 - 13:43 EST
The InterQual® Government Services system will be undergoing planned maintenance during the maintenance window below:

• Start: Jan. 12, 2023, 9:00 p.m. ET / 8:00 p.m. CT
• End: Jan. 12, 2023, 11:30 p.m. ET / 10:30 a.m. CT

During this time the following InterQual Government Services environments will be unavailable:

• Production: https://prod-gov.dsiqc.changehealthcare.com/caas
• Test: https://integ-gov.dsiqc.changehealthcare.com/caas

This maintenance does not impact InterQual Cloud Solutions (https://prod.ds.interqual.com).

During the maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 09, 2024 - 11:43 EST
Product Support Holiday – January 15 Jan 15, 2024 01:00 - Jan 16, 2024 01:00 EST
This communication is intended for InterQual® Criteria customers.

Optum Product Support will be closed January 15, 2024, in observation of Martin Luther King Day. We will re-open on Tuesday, January 16, 2024, at 8 a.m. ET.

Contact Information
For additional information, or assistance, sign in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and by phone at 800.CRITERIA (274-8374).

REF# 644250

Posted on Jan 10, 2024 - 09:41 EST
This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the January 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
• Performance improvements, accessibility updates, and bug fixes

Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.

Contact Information

For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 16, 2024 - 14:34 EST
InterQual® January 2024 Software Release Jan 18, 2024 23:00-23:15 EST
This message is intended for InterQual® Government Services customers.

We are pleased to announce the January 2024 release of InterQual® software, which includes these updates:
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
• Performance improvements, accessibility updates, and bug fixes

Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 16, 2024 - 14:37 EST
For Clinical Exchange, the new functionality will be available in the certification environment on Dec. 21, 2023. We recommend that you log in to test your integration and report any issues to the Clinical Exchange support center.

Effective the evening of Jan 30, 2024, at 9 p.m. CT, Optum’s Clinical Exchange application will be implementing a Multifactor Authentication (MFA) solution.

MFA, sometimes referred to as "two-step verification", adds a layer of protection to a website and/or application by confirming a user's identity when initially logging in. With MFA, you must verify your identity with separate methods to ensure proper access, such as:

* Something you know (e.g., a password)
* Something you have (e.g., something only an approved user would have such as your personal cell phone)

By using Optum's One Healthcare ID (OHID) for MFA, we can keep all information secure and safe.

Links to the MFA User Guide can be found on Community:


Channel Partner MFA Guide

Clinical Exchange Lab & Radiology Sponsor MFA Guide



REF: 642550

Posted on Jan 16, 2024 - 08:24 EST
InterQual® 2024 Content Update Preview Jan 24, 2024 14:00-14:15 EST
This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® 2024 content update preview.

This preview release includes a tested, but not final, version of the InterQual 2024 March content updates to support early integration testing.

The following 2024 preview content is available now in the integration/test environment (https://integ.ds.interqual.com):
• InterQual® LOC:Acute Adult
• InterQual® LOC:Acute Pediatric

The 2024 preview for all other content modules will be available in the integration/test environment on February 26, 2024.

This 2024 preview release will not be available in the production environment. The final InterQual 2024 March content release will be available in all environments on March 15, 2024.

Contact Information

For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 24, 2024 - 12:54 EST
InterQual® Coordinated Care Maintenance Jan 25, 2024 21:00-22:00 EST
This message is intended for InterQual® Coordinated Care customers.

InterQual® Coordinated Care will be undergoing planned maintenance during the maintenance window below:

• Start: Jan. 25, 2024, 9 p.m. ET / 8 p.m. CT
• End: Jan. 25, 2024, 10 p.m. ET / 9 p.m. CT

The InterQual® Coordinated Care production environment will be unavailable during this maintenance window.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 24, 2024 - 15:05 EST
InterQual® 2023 January Content Release Jan 26, 2024 22:00 - Jan 27, 2024 07:00 EST
This message is intended for all InterQual® Review Manager Hosted customers.

We announced the availability of the InterQual 2023 January content release on January 12th. Due to a scheduling issue, the deployment did not successfully occur at that time.

The InterQual 2023 January content will be made available tonight, Friday, January 26, 2024, during the previously communicated maintenance window below:
• Start: Friday Jan. 26, 2024, 10:00 p.m. ET / 9:00 p.m. CT
• End: Saturday Jan. 27, 2024, 7:00 a.m. ET / 6:00 a.m. CT
In addition to possible intermittent network connectivity interruptions previously announced, users may also experience up to 45 minutes of downtime while the InterQual 2023 January content release is being deployed during the maintenance window.

Contact Information

For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 26, 2024 - 13:43 EST
InterQual® Maintenance Jan 26, 2024 22:00 - Jan 27, 2024 07:00 EST
This message is intended for all InterQual® hosted customers.

All InterQual® hosted environments will be undergoing network maintenance during the maintenance window below:

• Start: Friday Jan. 26, 2024, 10:00 p.m. ET / 9:00 p.m. CT
• End: Saturday Jan. 27, 2024, 7:00 a.m. ET / 6:00 a.m. CT

While we are not expecting any impact to our customers, you may see intermittent network connectivity interruptions during the maintenance window. If connectivity issues continue after the maintenance window, please contact Product Support.

The following InterQual solutions are impacted by this maintenance:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
• InterQual® Customize
• InterQual® Coordinated Care
• InterQual® Review Manager (Hosted)

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 22, 2024 - 09:41 EST
For Clinical Exchange, the new functionality will be available in the certification environment on Dec. 21, 2023. We recommend that you sign in to test your integration and report any issues to the Clinical Exchange support center.

Effective the evening of Jan 30, 2024, at 10 p.m. ET, Optum’s Clinical Exchange application will be implementing a Multifactor Authentication (MFA) solution.

MFA, sometimes referred to as "two-step verification", adds a layer of protection to a website and/or application by confirming a user's identity when initially logging in. With MFA, you must verify your identity with separate methods to ensure proper access, such as:

* Something you know (e.g., a password)
* Something you have (e.g., something only an approved user would have such as your personal cell phone)

By using Optum's One Healthcare ID (OHID) for MFA, we can keep all information secure and safe.

Links to the MFA User Guide can be found on Community:


Channel Partner MFA Guide

Clinical Exchange Lab & Radiology Sponsor MFA Guide



REF: 642550

Posted on Jan 23, 2024 - 10:44 EST
This message is intended for InterQual® Criteria customers.

Available Now! InterQual® 2023 February Release Content Updates

We are pleased to announce the availability of the InterQual 2023 February content release. Updates include the following modules:

• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator

For clinical revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.

The InterQual 2023 February content updates are now available in all environments for the InterQual Cloud Solutions. If your organization configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.

Contact Information

For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Feb 02, 2024 - 11:50 EST
One Healthcare ID for InterQual® Review Manager Hosted Feb 2, 2024 21:00 - Feb 4, 2024 21:00 EST
This message is intended for all InterQual® Review Manager Hosted customers.

InterQual® Review Manager now supports multi-factor authentication (MFA) with One Healthcare ID. Visit the InterQual® Resource Center to learn more about this new feature.

This functionality is available now in the UAT environment and will be deployed to customer production environments during the two maintenance windows below:
• Friday February 2, 9 p.m. ET to Saturday, February 4, 3 a.m. ET
• Saturday, February 3, 9 p.m. ET to Saturday, February 4 , 3 a.m. ET

Customers will experience up to 45 minutes of downtime during one of the two maintenance windows above.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 29, 2024 - 16:47 EST
InterQual® Government Services Maintenance – February 2 Feb 2, 2024 21:00 - Feb 3, 2024 00:00 EST
This message is intended for InterQual® Government Services customers.

The InterQual® Government Services system will be undergoing planned maintenance during the maintenance window below:

• Start: Feb. 2, 2024, 9:00 p.m. ET / 8:00 p.m. CT
• End: Feb. 2, 2024, 12:00 p.m. ET / 11:00 a.m. CT

During this time the following InterQual Government Services environments will be unavailable:

• Production: https://prod-gov.dsiqc.changehealthcare.com/caas
• Test: https://integ-gov.dsiqc.changehealthcare.com/caas

This maintenance does not impact InterQual Cloud Solutions (https://prod.ds.interqual.com).

During the maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 30, 2024 - 15:54 EST
InterQual® Cloud Solutions Maintenance Feb 2, 2024 23:00 - Feb 3, 2024 01:00 EST
This message is intended for InterQual® Cloud Solutions customers.

The InterQual® Cloud Solutions system will be undergoing database maintenance to address recent performance issues during the maintenance window below:

• Start: Feb. 2, 2024, 11 p.m. ET / 10 p.m. CT
• End: Feb 2, 2024, 1 a.m. ET / 12 a.m. CT

The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) will be available during this maintenance window, though users may experience degraded performance while maintenance activities are occurring.

Contact Information

For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Jan 30, 2024 - 17:20 EST
Clearance Patient Access Suite Product Update (2024.01) Feb 8, 2024 21:00 - Feb 9, 2024 01:00 EST
Optum will be performing a scheduled product update for the Clearance Patient Access Suite from 8 p.m. CT/ 9 p.m. ET to midnight CT/ 1 a.m. ET on Thurs., February 8, 2024 (outside of the regular maintenance window).

What is included with this update?
Clearance 2024.01 features the following enhancements:

Removal of CPT Code Alert – When AAA messages are returned from payers for authorization requests, the system will no longer show "Payer does not have this procedure on record" alerts in the Work Screen CPT code section. The original AAA error messages will still display.

Updated Payer Policy Documents – All Payer Policy links in the Authorization Work Screen have been updated to ensure that current payer policy documents open.

Added Submission of Full Addresses – Full addresses of referring and servicing facilities will now be sent to payers with Authorization inquiries and submissions. This enhancement will prevent errors from being returned for incomplete entry.

Removal of UM Vendor from Validation – If a Realtime Referral request is specifically defined as Referral in the EDI/278 message, Clearance will search for the inquiry in the medical payer instead of UM vendors. This enhancement will eliminate credential blockers and the need to manually add CPT codes.

What do you need to do?
Read the Release Notes (also available in the product after the update).
Inform your team that these changes are on the way!

Ref#668350

Posted on Feb 07, 2024 - 17:01 EST
This message is intended for InterQual® Customize customers.

We are pleased to announce the February 2024 release of InterQual® Customize, which includes these updates:
• Added support for free-text questions in the Q&A content editor
• Added search functionality in the Q&A content editor
• Fixed issues and made other improvements


Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Feb 06, 2024 - 16:49 EST
InterQual® Coordinated Care Maintenance Feb 8, 2024 21:00-22:00 EST
This message is intended for InterQual® Coordinated Care customers.

InterQual® Coordinated Care will be undergoing planned maintenance during the maintenance window below:

• Start: Feb. 8, 2024, 9 p.m. ET / 8 p.m. CT
• End: Feb. 8, 2024, 10 p.m. ET / 9 p.m. CT

The InterQual® Coordinated Care production environment will be unavailable during this maintenance window.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Feb 08, 2024 - 16:48 EST
This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the February 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now selected by default on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews

Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Feb 06, 2024 - 16:27 EST
This message is intended for InterQual® Government Services customers.

We are pleased to announce the February 2024 release of InterQual® software, which includes these updates:
• Latest subset version is now selected by default on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2

Visit the What’s New page on the InterQual® Resource Center to learn more about these updates.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Feb 06, 2024 - 16:41 EST
InterQual Cloud Solutions Maintenance Feb 16, 2024 23:00 - Feb 17, 2024 01:00 EST
This message is intended for InterQual® Cloud Solutions customers.

The InterQual® Cloud Solutions system will be undergoing system maintenance during the maintenance window below:

• Start: Feb. 16, 2024, 11:00 p.m. ET
• End: Feb. 17, 2024, 1:00 a.m. ET

The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) and test environment (https://integ.ds.interqual.com) may be unavailable during this maintenance window.

In the event of maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@changehealthcare.com and phone at 800.CRITERIA (274-8374).

Posted on Feb 13, 2024 - 11:48 EST
Delayed: 2023 March release of Medicare Content Navigator Feb 28, 2024 23:59 - Feb 29, 2024 00:04 EST
The availability of the 2023 March release of Medicare Content Navigator modules is delayed.

Clinical revisions for Medicare Navigator content updates are in process and will be posted as soon as possible. In the interim, this link can be used to access the revision history from CMS.

https://www.cms.gov/medicare-coverage-database/reports/reports.aspx

Additionally, the 2024 March InterQual® Release Clinical Revisions and other supporting materials are delayed. Updates on the availability of these materials will be forthcoming.

InterQual® content remains available through InterQual® Cloud Solutions and we continue to have a high level of confidence that InterQual® Cloud Solutions have not been affected by the Change Healthcare cyber security issue. If we suspect any issue with the system, we will immediately take action and disconnect. Thank you for your patience.

Posted on Feb 28, 2024 - 17:15 EST
The availability of the 2023 March release of Medicare Content Navigator modules is delayed.

Clinical revisions for Medicare Navigator content updates are now available within InterQual® Cloud Solutions within Clinical Reference for each Medicare Navigator content module. This report provides revision history for LCD/NCD updates and indicates potential impact to a medical review based on these changes.

Additionally, the 2024 March InterQual® Release Clinical Revisions and other supporting materials are delayed. Updates on the availability of these materials will be forthcoming.

InterQual® content remains available through InterQual® Cloud Solutions and we continue to have a high level of confidence that InterQual® Cloud Solutions have not been affected by the Change Healthcare cyber security issue. If we suspect any issue with the system, we will immediately take action and disconnect. Thank you for your patience.

Posted on Mar 01, 2024 - 19:44 EST
InterQual® Cloud Solutions Maintenance Mar 2, 2024 21:00-22:00 EST
This message is intended for InterQual® Cloud Solutions customers.

The InterQual® Cloud Solutions system will be undergoing routine maintenance during the maintenance window below:

Start: Saturday, March 2, 2024, 9:00 p.m. ET
End: Saturday, March 2, 2024, 10:00 p.m. ET

The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) and test environment (https://integ.ds.interqual.com) will be unavailable for at least 15 minutes during this maintenance window.

Posted on Mar 01, 2024 - 12:25 EST
InterQual March 2024 Content Release Mar 22, 2024 09:00-09:10 EDT
We are pleased to announce that the InterQual March 2024 Content release will be available for all InterQual Cloud Solutions customers Friday, March 22, 2024.

This content release includes updates to the following modules:
• InterQual® Acute Adult Criteria
• InterQual® Acute Pediatric Criteria
• InterQual® Long-Term Acute Care Criteria
• InterQual® Inpatient Rehabilitation Criteria
• InterQual® Subacute and Skilled Nursing Criteria
• InterQual® Home Care Criteria
• InterQual® Outpatient Rehabilitation and Chiropractic Criteria  
• InterQual® Adult and Geriatric Psychiatry Criteria 
• InterQual® Child and Adolescent Psychiatry Criteria 
• InterQual® Substance Use Disorders Criteria
• InterQual® Behavioral Health Services Criteria
• InterQual® Durable Medical Equipment Criteria
• InterQual® Imaging Criteria
• InterQual® Molecular Diagnostics Criteria
• InterQual® Procedures Criteria
• InterQual® Specialty Rx Non Oncology Criteria
• InterQual® Specialty Rx Oncology Criteria
• InterQual® Specialty Referral Criteria
• InterQual® Retrospective Monitoring Criteria
• The ASAM Criteria® Navigator1
• Medicare Behavioral Health Criteria Navigator *
• Medicare Imaging Criteria Navigator *
• Medicare Molecular Diagnostics and Lab Criteria Navigator *
• Medicare Pharmacy Criteria Navigator *
• Medicare Post-Acute and Durable Medical Equipment Criteria Navigator *
• Medicare Procedures Criteria Navigator*
• InterQual® Coordinated Care Content

The 2024 March Clinical Revisions are available now within the InterQual Cloud Solutions Clinical Reference under version 2023 for each respective content module.

A preview of this content is also available now in the InterQual Cloud Solutions test environment. This preview release includes a tested but not final version of the content updates to support early integration testing.

InterQual Cloud Solutions Updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.

In addition, the previously scheduled March 14 software release for the InterQual Cloud solutions listed below has been postponed until a future date to be announced.
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Coordinated Care
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile

InterQual Review Manager and InterQual View
The InterQual 2024 March content and software releases for InterQual Review Manager, InterQual Review Manager Hosted, and InterQual View have been postponed until a future date to be announced.

Contact Information
For any additional information or assistance, Product Support is available by e-mail at interqualsupport@optum.com.

*The March 2023 Medicare Navigator content release has been incorporated in this update. Medicare Navigator content has been updated through January 26, 2024. Refer to the Medicare Navigator clinical revisions for additional updates from CMS.
1 The ASAM Criteria is a registered trademark of the American Society of Addiction Medicine

Posted on Mar 12, 2024 - 11:15 EDT
InterQual® 2024 March Content Release Mar 22, 2024 12:00-12:01 EDT
We are pleased to announce that the InterQual 2024 March content release is now available for all InterQual® Cloud Solutions customers as of Friday, March 22, 2024.

This content release includes updates to the following modules:
• InterQual® Acute Adult Criteria
• InterQual® Acute Pediatric Criteria
• InterQual® Long-Term Acute Care Criteria
• InterQual® Inpatient Rehabilitation Criteria
• InterQual® Subacute and Skilled Nursing Criteria
• InterQual® Home Care Criteria
• InterQual® Outpatient Rehabilitation and Chiropractic Criteria
• InterQual® Adult and Geriatric Psychiatry Criteria
• InterQual® Child and Adolescent Psychiatry Criteria
• InterQual® Substance Use Disorders Criteria
• InterQual® Behavioral Health Services Criteria
• InterQual® Durable Medical Equipment Criteria
• InterQual® Imaging Criteria
• InterQual® Molecular Diagnostics Criteria
• InterQual® Procedures Criteria
• InterQual® Specialty Rx Non Oncology Criteria
• InterQual® Specialty Rx Oncology Criteria
• InterQual® Specialty Referral Criteria
• InterQual® Retrospective Monitoring Criteria
• The ASAM Criteria® Navigator1
• Medicare Behavioral Health Navigator*
• Medicare Imaging Navigator*
• Medicare Molecular Diagnostics and Lab Navigator*
• Medicare Pharmacy Navigator*
• Medicare Post-Acute and Durable Medical Equipment Navigator*
• Medicare Procedures Navigator*
• InterQual® Coordinated Care

For clinical revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.

InterQual Cloud Solutions Updates:
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.

InterQual® Coordinated Care Viewer:
InterQual Coordinated Care 2024 March content release files are available by request for InterQual Coordinated Care Viewer customers by emailing interqualsupport@optum.com. Your system administrator can use the import feature to import the release files and enable the new content release when your organization is ready.

InterQual® Review Manager and InterQual® View:
The InterQual 2024 March content and software releases for InterQual Review Manager, InterQual Review Manager Hosted, and InterQual View have been postponed until a future date to be announced.

Contact Information:
For any additional information or assistance, Product Support is available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).

1 The ASAM Criteria is a registered trademark of the American Society of Addiction Medicine

REF 678804

Posted on Mar 22, 2024 - 11:54 EDT
This message is intended for InterQual® customers.

Change Healthcare and Optum are eager to inform you that we have restored support request capabilities within Customer Care Hub for InterQual®. As a result, we enabled customers’ access to Customer Care Hub as of Monday, 3/25/2024 to submit support cases for InterQual®. For more information about using Customer Care Hub, please review Customer Care Hub restoration as well as resources and references in our Getting Started with the Customer Care Hub toolkit. You may need to reset your password to sign in.

If you encounter any issues submitting support cases via Customer Care Hub, please reach out to the InterQual® product support team at interqualsupport@optum.com or by phone at 1-800-CRITERIA (274-8374). Please note: The new email for support is interqualsupport@optum.com (which replaces interqualsupport@changehealthcare.com).

REF 680400

Posted on Mar 26, 2024 - 15:15 EDT
InterQual Cloud Solutions Maintenance Apr 5, 2024 21:00-22:00 EDT
This message is intended for InterQual® Cloud Solutions customers.

The InterQual® Cloud Solutions system will be undergoing routine maintenance during the maintenance window below:

• Start: Friday Apr. 5, 2024, 9:00 p.m. ET
• End: Friday Apr. 5, 2024, 10:00 p.m. ET

The InterQual® Cloud Solutions test and production environments will be available during this maintenance window, though users may experience degraded performance while maintenance activities are occurring.

Posted on Apr 03, 2024 - 12:29 EDT
InterQual® 2024 April Content Release Apr 5, 2024 23:45-23:50 EDT
We are pleased to announce that the InterQual 2024 April content release is now available for all InterQual® Cloud Solutions customers as of Friday, April 5, 2024.

This content release includes updates to the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator

For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.

New for this release! Medicare Navigator content now includes pending update flags in the subset notes. These notifications allow reviewers to access the updated policy and revision detail. These flags are updated weekly for policies that have been revised by CMS. Additionally, reviewers can easily access all NCDs, LCDs, and associated policies by clicking a link to the Medicare Coverage Database.

InterQual Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.

2024 InterQual content release schedule
The 2024 InterQual content release schedule is available on the InterQual® Resource Center. Pre-Release Summaries and Clinical Revisions are posted to the InterQual® Resource Center on (or before) the Clinical Revisions available dates. Release notes, which include a list of modules being updated, are also distributed prior to each quarterly content release via InterQual Client Communication subscriptions.

Contact Information
For any additional information or assistance, log in to the
Customer Care Hub and submit a new case to Product Support. Product Support is available by e-mail at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).

REF 684851

Posted on Apr 05, 2024 - 11:14 EDT
InterQual Cloud Solutions Maintenance Apr 13, 2024 21:00 - Apr 14, 2024 03:00 EDT
This message is intended for InterQual® Cloud Solutions customers.

Correction: Please see corrected dates below

The InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com/) will be undergoing routine maintenance during the maintenance window below:

• Start: Saturday Apr. 13, 2024, 9:00 p.m. ET
• End: Sunday Apr. 14, 2024, 3:00 a.m. ET

The InterQual® Cloud Solutions test environment will be unavailable for up to 6 hours during this window.

The InterQual® Cloud Solutions production environment is not impacted by this maintenance.

Posted on Apr 12, 2024 - 15:56 EDT
InterQual Cloud Solutions Maintenance Apr 19, 2024 23:00 - Apr 20, 2024 03:00 EDT
This message is intended for InterQual® Cloud Solutions customers.

The InterQual® Cloud Solutions production environment will be undergoing routine maintenance during the maintenance window below:

• Start: Friday, Apr. 19, 2024, 11:00 p.m. ET
• End: Saturday, Apr. 20, 2024, 3:00 a.m. ET

The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) will be unavailable for up to four hours during this maintenance window.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support. Product Support is also available by e-mail at interqualsupport@optum.com and phone at 800.CRITERIA (274-8374).

Posted on Apr 16, 2024 - 16:19 EDT
Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024
Resolved - This incident has been resolved.
Apr 15, 09:52 EDT
Monitoring - Optum has implemented solution and is monitoring to ensure functionality.

Next update will be at 10:15 or when the situation changes.

Apr 15, 09:39 EDT
Identified - Real-time transactions are experiencing slowness. Optum is working toward a solution to this issue.

Next update will be at 9:15 a.m. ET or when significant progress has been made.

Apr 15, 09:03 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Resolved - We are pleased to announce that access to InterQual® Customize has been restored.

What you need to know:
• InterQual Customize can now be accessed using your existing Change Healthcare centralized and secure Identity & Access Management (CIAM) credentials. If you have not recently done so, you will be required to reset your password in CIAM upon first login.
• Customization of 2024 InterQual subsets requires a temporary workaround. To request assistance with this process, contact Product Support with a list of 2024 subsets you wish to customize.
• Office Hours will be scheduled to provide hands on education and support. Additional communication will be sent when dates and times for these sessions are finalized.

Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is available by e-mail at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).

REF: 687750

Apr 10, 15:06 EDT
Apr 9, 2024

No incidents reported.

Apr 8, 2024
Resolved - This message is intended for InterQual® Cloud Solutions customers.

Access to the InterQual® Cloud Solutions test environment URL has been restored (https://integ.ds.interqual.com).

Customers and integrating partners systems that have made changes to use the alternate URL (https://integ2.ds.interqual.com) may continue to do so until future notice.

If you continue to experience any issues accessing the test environment, please contact Product Support.

Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is available by e-mail at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).

Apr 8, 21:13 EDT
Identified - This message is intended for InterQual® Cloud Solutions customers.

A network configuration issue is continuing to prevent users from accessing the InterQual® Cloud Solutions test environment URL: https://integ.ds.interqual.com.

To address this issue, an alternate URL has been created to provide a temporary workaround for access to the test environment: https://integ2.ds.interqual.com

This alternate URL is not a new environment, but an alternate URL for the existing InterQual Cloud Solutions test environment. Users can access this URL with their existing test environment credentials.

We are also in the process of working with integrating partner systems to redirect integrations and SSO connections to the alternate URL for the test environment. Additional information will be provided as it becomes available.

The production environment URL (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We are continuing to work towards restoration of the normal test environment URL. Additional information will be provided as we make progress towards a resolution.

Mar 28, 10:08 EDT
Update - This message is intended for customers of InterQual® Cloud Solutions.

InterQual® Cloud Solutions test environment continues to be unavailable (https://integ.ds.interqual.com).

The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We continue to investigate this issue, but no ETA for resolution is available. Additional information will be provided as possible.

Mar 20, 13:50 EDT
Update - This message is intended for customers of InterQual® Cloud Solutions.

An issue is currently preventing users from accessing the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com).

The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We are continuing to investigate this issue, but no ETA for resolution is available yet. Additional information will be provided as we make progress towards a resolution.

Mar 19, 15:44 EDT
Update - This message is intended for customers of InterQual® Cloud Solutions.

An issue is currently preventing users from accessing the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com).

The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We are continuing to investigate this issue, but no ETA for resolution is available yet. Additional information will be provided as we make progress towards a resolution.

Mar 18, 17:17 EDT
Investigating - This message is intended for customers of InterQual Cloud Solutions.

An issue is currently preventing users from accessing the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com).

The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We are currently investigating this issue. Additional information will be provided as we make progress towards a resolution.

Mar 18, 11:32 EDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Resolved - This incident has been resolved. No further updates regarding this issue.
Apr 5, 16:14 EDT
Update - This incident has been resolved.
Apr 5, 16:14 EDT
Monitoring - This message is intended for Exchange and Assurance Reimbursement Management customers.

Exchange
Update: We continue to troubleshoot this issue and will advise when it is resolved.

Original Message sent Apr. 4, 2024
We are currently experiencing issues receiving claims from customers that use our batch API end point. We are investigating the issue and will provide an update as soon as possible. Customers that are using our SFTP connection are processing as normal.

Action needed: None


Assurance Reimbursement Management
Update: We continue to troubleshoot this issue and will advise when it is resolved.

Original Message sent Apr. 4, 2024
We are currently experiencing processing issues with our Assurance Reimbursement Management.

This may result in:

- Slow, queued, or failed release jobs

Optum is currently working on this issue and will provide updates as soon as possible.

Action needed: None

INC0546824

Apr 4, 15:31 EDT
Resolved - This incident has been resolved.
Apr 5, 12:58 EDT
Update - We are continuing to investigate this issue.
Apr 4, 12:50 EDT
Investigating - We are currently experiencing issues receiving claims from customers that use our batch API end point. We are investigating the issue and will provide an update as soon as possible. Customers that are using our SFTP connection are processing as normal.

INC0546824

Apr 4, 12:34 EDT
Apr 4, 2024
Apr 3, 2024
Resolved - This issue is resolved and processing has resumed as normal.
Apr 3, 14:16 EDT
Identified - We are currently experiencing processing issues with our Assurance Reimbursement Management.

This may result in:
Slow, queued, or failed release jobs.

Optum is currently working on this issue and will provide updates as soon as possible.

Action needed: None

INC0546232

Apr 3, 11:51 EDT
Apr 2, 2024
Resolved - This incident has been resolved. We can now receive claims from customers that use our API endpoint.
Apr 2, 19:59 EDT
Update - This issue is ongoing and we are continuing to investigate. An update will be provided as soon as possible.
Apr 2, 17:21 EDT
Investigating - We are currently experiencing issues receiving claims from customers that use our batch API end point. We are investigating the issue and will provide an update as soon as possible. Customers that are using our SFTP connection are processing as normal.

INC 0545888

Apr 2, 13:26 EDT