For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
Identified - Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.
REF 829464
Dec 03, 2024 - 15:30 EST
REF 829464
Dec 03, 2024 - 15:30 EST
About This Site
If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.
As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.
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Errata notification August 22, 2024
Aug 22, 2024 10:00-10:10 EDT
The purpose of this communication is to inform you of errors identified that could potentially affect the outcome of a review in the following InterQual® module. This corrected content will be available in the InterQual 2024 October release.
• Behavioral Health Child and Adolescent Psychiatry
For detailed information about this issue and the appropriate update, refer to the 2024 Known Issues List, located in the InterQual® Resource Center. Go to Clinical Resources, select Known Issues List, and then select 2024 Known Issues List.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 758600
Posted on Aug 22, 2024 - 09:58 EDT
• Behavioral Health Child and Adolescent Psychiatry
For detailed information about this issue and the appropriate update, refer to the 2024 Known Issues List, located in the InterQual® Resource Center. Go to Clinical Resources, select Known Issues List, and then select 2024 Known Issues List.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 758600
Posted on Aug 22, 2024 - 09:58 EDT
Correction: InterQual® Cloud Solutions August 23, 2024 Software Release
Aug 23, 2024 23:00-23:10 EDT
Update -
Correction: InterQual® Cloud Solutions August 23, 2024 Software Release at 11 p.m. ET
Scheduled - This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the August 23, 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 756850
Aug 20, 2024 - 13:42 EDT
Scheduled - This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the August 23, 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 756850
Aug 20, 2024 - 13:42 EDT
Scheduled -
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the August 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
Contact Information For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 756850 8/20/2024
Aug 23, 2024 - 23:00 EDT
We are pleased to announce the August 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
Contact Information For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 756850 8/20/2024
Aug 23, 2024 - 23:00 EDT
InterQual® 2024 September content release
Sep 6, 2024 11:00-11:10 EDT
We are pleased to announce that the InterQual 2024 September content release is now available for all InterQual® Cloud Solutions customers as of Friday, September 6, 2024.
This content release includes updates to the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
InterQual Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 769900
Posted on Sep 06, 2024 - 10:58 EDT
This content release includes updates to the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
InterQual Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 769900
Posted on Sep 06, 2024 - 10:58 EDT
InterQual® Cloud Solutions Software Release
Sep 19, 2024 20:00 - Sep 26, 2024 20:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Nov 06, 2024 - 17:14 EST
Nov 06, 2024 - 17:14 EST
Scheduled -
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 407, which includes the following updates:
• Prepared support for required sign-in with One Healthcare ID (see Action Required below).
• Added LCD and NCD revision notices to the Subset Overview page for Medicare Navigator subsets.
• Additional enhancements listed on the What’s New page on the InterQual® Resource Center.
This release will be deployed to the integ (non-production) environment Thursday, Sept. 19, 2024, 8:00 p.m. ET, and to the production environment Oct. 10, 11:00 p.m. ET.
Action Required: Sign-in changes
Starting Oct. 1, 2024, signing in with One Healthcare ID will be required for all non-SSO users accessing the integ (non-prod) environment. Starting Oct. 17, signing in with One Healthcare ID will be required for some users accessing the production environment.
Visit the What’s New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 778950
Sep 16, 2024 - 17:09 EDT
We are pleased to announce the release of the InterQual® Cloud solutions version 407, which includes the following updates:
• Prepared support for required sign-in with One Healthcare ID (see Action Required below).
• Added LCD and NCD revision notices to the Subset Overview page for Medicare Navigator subsets.
• Additional enhancements listed on the What’s New page on the InterQual® Resource Center.
This release will be deployed to the integ (non-production) environment Thursday, Sept. 19, 2024, 8:00 p.m. ET, and to the production environment Oct. 10, 11:00 p.m. ET.
Action Required: Sign-in changes
Starting Oct. 1, 2024, signing in with One Healthcare ID will be required for all non-SSO users accessing the integ (non-prod) environment. Starting Oct. 17, signing in with One Healthcare ID will be required for some users accessing the production environment.
Visit the What’s New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 778950
Sep 16, 2024 - 17:09 EDT
InterQual® Review Manager Hosted Maintenance
Sep 26, 2024 21:00 - Sep 27, 2024 03:00 EDT
This message is intended for InterQual® Review Manager Hosted customers.
The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:
• Start: Thursday, Sep. 26, 2024, 9:00 p.m. ET
• End: Friday, Sep. 27, 2024, 3:00 a.m. ET
Customers will experience up to 60 minutes of downtime during this 6-hour maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.
REF 784550
Posted on Sep 25, 2024 - 12:09 EDT
The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:
• Start: Thursday, Sep. 26, 2024, 9:00 p.m. ET
• End: Friday, Sep. 27, 2024, 3:00 a.m. ET
Customers will experience up to 60 minutes of downtime during this 6-hour maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.
REF 784550
Posted on Sep 25, 2024 - 12:09 EDT
InterQual® 2024 October Content Release
Oct 4, 2024 09:00-09:10 EDT
We are pleased to announce that the InterQual® 2024 October content release is now available for all InterQual® Cloud Solutions customers as of Friday, October 4, 2024.
This content release includes updates to the following modules:
• InterQual® Child and Adolescent Psychiatry Criteria
• InterQual® Behavioral Health Services Criteria
• InterQual® Durable Medical Equipment Criteria
• InterQual® Imaging Criteria
• InterQual® Molecular Diagnostics Criteria
• InterQual® Procedures Criteria
• InterQual® Specialty Rx Non Oncology Criteria
• InterQual® Specialty Referral Criteria
• InterQual® Retrospective Monitoring Criteria
• The ASAM Criteria® Navigator
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
InterQual® Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
REF 792050
Posted on Oct 04, 2024 - 07:45 EDT
This content release includes updates to the following modules:
• InterQual® Child and Adolescent Psychiatry Criteria
• InterQual® Behavioral Health Services Criteria
• InterQual® Durable Medical Equipment Criteria
• InterQual® Imaging Criteria
• InterQual® Molecular Diagnostics Criteria
• InterQual® Procedures Criteria
• InterQual® Specialty Rx Non Oncology Criteria
• InterQual® Specialty Referral Criteria
• InterQual® Retrospective Monitoring Criteria
• The ASAM Criteria® Navigator
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
InterQual® Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
REF 792050
Posted on Oct 04, 2024 - 07:45 EDT
InterQual Cloud Solutions Software Release
Oct 10, 2024 23:00-23:01 EDT
Scheduled -
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 408, which includes the following updates:
• InterQual® AutoReview summary enhancements
• Sign-in changes for non-SSO users
• Additional improvements and fixes
This release will be deployed on Thursday, Oct. 10, 2024, at 11 p.m. ET. For additional details, see the What’s New page on the InterQual® Resource Center.
Action Required: Sign-in changes
On Oct. 17, signing in with One Healthcare ID will be required for all admin users accessing the production environment. Starting on Oct. 31 through Dec. 31, signing in with One Healthcare ID will be required for all non-SSO users on an organization-by-organization basis. Visit the What’s New page on the InterQual® Resource Center to learn more.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 793800
Oct 08, 2024 - 16:51 EDT
We are pleased to announce the release of the InterQual® Cloud solutions version 408, which includes the following updates:
• InterQual® AutoReview summary enhancements
• Sign-in changes for non-SSO users
• Additional improvements and fixes
This release will be deployed on Thursday, Oct. 10, 2024, at 11 p.m. ET. For additional details, see the What’s New page on the InterQual® Resource Center.
Action Required: Sign-in changes
On Oct. 17, signing in with One Healthcare ID will be required for all admin users accessing the production environment. Starting on Oct. 31 through Dec. 31, signing in with One Healthcare ID will be required for all non-SSO users on an organization-by-organization basis. Visit the What’s New page on the InterQual® Resource Center to learn more.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 793800
Oct 08, 2024 - 16:51 EDT
InterQual® Cloud Solutions Software Release
Oct 24, 2024 23:00-23:01 EDT
Scheduled -
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 409, which includes the following updates:
• Sign-in changes for non-SSO users
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment on Thursday, Oct. 24, 2024, at 11:00 p.m. ET and to the production environment on Thursday, Nov. 7, 2024, at 11:00 p.m. ET.
Action Required: Sign-in changes
Signing in with One Healthcare ID will be required for all non-SSO users by Oct. 31, 2024. Visit the What’s New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 802600
Oct 24, 2024 - 16:29 EDT
We are pleased to announce the release of the InterQual® Cloud solutions version 409, which includes the following updates:
• Sign-in changes for non-SSO users
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment on Thursday, Oct. 24, 2024, at 11:00 p.m. ET and to the production environment on Thursday, Nov. 7, 2024, at 11:00 p.m. ET.
Action Required: Sign-in changes
Signing in with One Healthcare ID will be required for all non-SSO users by Oct. 31, 2024. Visit the What’s New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 802600
Oct 24, 2024 - 16:29 EDT
Action Required InterQual Review Manager Hosted sign-in changes
Oct 30, 2024 21:00-21:30 EDT
Upcoming scheduled maintenance notice
This message is intended for InterQual® Review Manager Hosted customers.
Reminder: Starting Oct. 31, 2024, InterQual Review Manager Hosted users will be required to use One Healthcare ID for sign-in. To maintain access to InterQual Review Manager Hosted, all users will be required to create a One Healthcare ID (OHID) before Oct. 31. For details about One Healthcare ID, go to the InterQual® Review Manager page on the InterQual® Resource Center.
Review Manager Hosted customers will experience up to 15 minutes of downtime Oct. 30, 2024, 9-9:30 p.m. ET while updates are deployed to support this requirement.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 806805
Posted on Oct 29, 2024 - 14:54 EDT
This message is intended for InterQual® Review Manager Hosted customers.
Reminder: Starting Oct. 31, 2024, InterQual Review Manager Hosted users will be required to use One Healthcare ID for sign-in. To maintain access to InterQual Review Manager Hosted, all users will be required to create a One Healthcare ID (OHID) before Oct. 31. For details about One Healthcare ID, go to the InterQual® Review Manager page on the InterQual® Resource Center.
Review Manager Hosted customers will experience up to 15 minutes of downtime Oct. 30, 2024, 9-9:30 p.m. ET while updates are deployed to support this requirement.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 806805
Posted on Oct 29, 2024 - 14:54 EDT
InterQual® Cloud Solutions Software Release
Nov 7, 2024 23:00-23:01 EST
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 409 to production and version 410 to non-production (integ). These releases include the following updates:
• Sign-in changes for non-SSO users.
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What's New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, November 7, 2024, at 11 p.m. ET.
Action Required: Sign-in changes
Visit the What's New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 809709
Posted on Nov 06, 2024 - 12:55 EST
We are pleased to announce the release of the InterQual® Cloud solutions version 409 to production and version 410 to non-production (integ). These releases include the following updates:
• Sign-in changes for non-SSO users.
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What's New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, November 7, 2024, at 11 p.m. ET.
Action Required: Sign-in changes
Visit the What's New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 809709
Posted on Nov 06, 2024 - 12:55 EST
InterQual® Cloud Solutions Software Release
Nov 21, 2024 23:00-23:01 EST
Scheduled -
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 411, which includes the following updates:
• Added persistent labels to dropdowns to enhance accessibility
• InterQual® Coordinated Care now has a configurations menu on the Care Plan screen to enable users to include notes in the Care Plan summary PDF.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment on Thursday, Nov. 21, 2024, at 11 p.m. ET and to the production environment on Thursday, Dec. 12, 2024, at 11 p.m. ET.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 823900
Nov 20, 2024 - 17:09 EST
We are pleased to announce the release of the InterQual® Cloud solutions version 411, which includes the following updates:
• Added persistent labels to dropdowns to enhance accessibility
• InterQual® Coordinated Care now has a configurations menu on the Care Plan screen to enable users to include notes in the Care Plan summary PDF.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment on Thursday, Nov. 21, 2024, at 11 p.m. ET and to the production environment on Thursday, Dec. 12, 2024, at 11 p.m. ET.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 823900
Nov 20, 2024 - 17:09 EST
Optum Insight's Secure Site - Undergoing Maintenance
Nov 25, 2024 16:00-18:00 EST
Optum Insight's Secure Site website is currently undergoing maintenance. During this time, you will be unable to access the secure site (which includes Cardfinder and PPE Override Manager). We expect this outage to be no more than two business hours. Thank you for your patience during this time.
REF 826435
Posted on Nov 25, 2024 - 15:56 EST
REF 826435
Posted on Nov 25, 2024 - 15:56 EST
Important Security Changes to Clinical Exchange (Clinician) December 10, 2024
Dec 4, 2024 22:00 - Dec 5, 2024 01:00 EST
Effective Dec. 10, 2024, at 10 p.m. ET, Optum Clinical Exchange security enhancements are scheduled for deployment. The release is expected to take no more than three hours. During this window, attempts to log into the website or use the product features may be disrupted.
Maintenance Window:
Begin: Dec. 10, 2024, 10:00 p.m. ET
End: Dec. 11, 2024, 12:59 a.m. ET
Should you have any questions or issues after the upgrade, please do not hesitate to contact the support center. We strive to continuously improve our Clinical Exchange services for improved operational efficiencies and reduced administrative costs.
REF 829065
Posted on Dec 04, 2024 - 15:19 EST
Maintenance Window:
Begin: Dec. 10, 2024, 10:00 p.m. ET
End: Dec. 11, 2024, 12:59 a.m. ET
Should you have any questions or issues after the upgrade, please do not hesitate to contact the support center. We strive to continuously improve our Clinical Exchange services for improved operational efficiencies and reduced administrative costs.
REF 829065
Posted on Dec 04, 2024 - 15:19 EST
Clearance Patient Access Suite Product Update (2024.02)
Dec 5, 2024 21:00 - Dec 6, 2024 01:00 EST
Optum will be performing a scheduled product update for Clearance Patient Access Suite on Thurs. Dec. 5, 2024 from 9 p.m. to 1 a.m. ET, Fri., Dec. 6, 2024 (outside of the regular maintenance window).
What is included with this update?
Clearance 2024.02 features the following enhancements:
•Authorization Work Screen Update – Two banners have been added to the panel headers in the Authorization Work Screen to better identify the authorization or referral transaction type of inquiry or submission.
What do you need to do?
•Read the Release Notes (also available in the product after the update).
•Inform your team that these changes are on the way!
REF 829857
Posted on Dec 04, 2024 - 16:29 EST
What is included with this update?
Clearance 2024.02 features the following enhancements:
•Authorization Work Screen Update – Two banners have been added to the panel headers in the Authorization Work Screen to better identify the authorization or referral transaction type of inquiry or submission.
What do you need to do?
•Read the Release Notes (also available in the product after the update).
•Inform your team that these changes are on the way!
REF 829857
Posted on Dec 04, 2024 - 16:29 EST
InterQual® Cloud Solutions Software Release
Dec 12, 2024 23:00 - Dec 13, 2024 00:00 EST
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 411 to production and 412 to non-production (integ). These releases include the following updates:
• The subset search now limits search results by default to the latest version of content only, unless otherwise specified with search filters.
• Notes can now be included in the Care Plan PDF for InterQual® Coordinated Care
• Disabled questions can now be displayed by default in InterQual Coordinated Care.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, December 12, 2024, at 11 p.m. ET.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15589300
Posted on Dec 10, 2024 - 16:05 EST
We are pleased to announce the release of the InterQual® Cloud solutions version 411 to production and 412 to non-production (integ). These releases include the following updates:
• The subset search now limits search results by default to the latest version of content only, unless otherwise specified with search filters.
• Notes can now be included in the Care Plan PDF for InterQual® Coordinated Care
• Disabled questions can now be displayed by default in InterQual Coordinated Care.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, December 12, 2024, at 11 p.m. ET.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15589300
Posted on Dec 10, 2024 - 16:05 EST
CareSelect - Upcoming Migration
Dec 13, 2024 00:00-00:05 EST
In the coming weeks CareSelect will complete a migration that will result in having new external IP addresses. While we expect a majority of customers will not need to take action, those that have whitelisted by IP address will need to add the following two IPs to ensure they maintain connectivity:
3.228.122.206
44.198.63.44
Another communication will be sent once a specific date for the migration has been identified. Please reach out to your CareSelect representative or submit a request through our customer portal with any questions or concerns.
REF 830988
Posted on Dec 06, 2024 - 11:39 EST
3.228.122.206
44.198.63.44
Another communication will be sent once a specific date for the migration has been identified. Please reach out to your CareSelect representative or submit a request through our customer portal with any questions or concerns.
REF 830988
Posted on Dec 06, 2024 - 11:39 EST
InterQual® Review Manager Hosted Maintenance
Dec 13, 2024 21:00-23:00 EST
This message is intended for InterQual® Review Manager Hosted customers.
The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:
• Start: Friday, Dec. 13, 2024, 9 p.m. ET
• End: Friday, Dec. 13, 2024, 11 p.m. ET
Customers may experience intermittent downtime during this 2-hour maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.
REF 15515833 12/9/2024
Posted on Dec 09, 2024 - 12:29 EST
The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:
• Start: Friday, Dec. 13, 2024, 9 p.m. ET
• End: Friday, Dec. 13, 2024, 11 p.m. ET
Customers may experience intermittent downtime during this 2-hour maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.
REF 15515833 12/9/2024
Posted on Dec 09, 2024 - 12:29 EST
InterQual Cloud Solutions Maintenance Notice - December 2024
Dec 13, 2024 23:00 - Dec 14, 2024 02:00 EST
The InterQual® Cloud Solutions system will be undergoing routine database maintenance during the maintenance window below:
Start: Dec. 13, 2024, 11 p.m. ET
End: Dec. 14, 2024, 2 a.m. ET
The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) will be available during this maintenance window, though users may experience degraded performance while maintenance activities are occurring.
REF 15589302
Posted on Dec 10, 2024 - 16:42 EST
Start: Dec. 13, 2024, 11 p.m. ET
End: Dec. 14, 2024, 2 a.m. ET
The InterQual® Cloud Solutions production environment (https://prod.ds.interqual.com) will be available during this maintenance window, though users may experience degraded performance while maintenance activities are occurring.
REF 15589302
Posted on Dec 10, 2024 - 16:42 EST
Scheduled Maintenance – December 2024
Dec 14, 2024 21:00 - Dec 15, 2024 15:00 EST
Optum will be completing planned system maintenance according to the following maintenance schedule for the month of December.
Maintenance Schedule
Begin: Dec. 14, 8:00 p.m. CT
End: Dec. 15, 2:00 p.m. CT
(Duration of 18 hours)
System functionality will be intermittent during this scheduled maintenance window. The impacted services are as follows:
• FTP connectivity
• File importing and reporting
• Client Access System (CAS)
• API connectivity
There will be additional maintenance outages for the month of December and additional communications will be shared with those details as they become available.
If you have any questions or concerns, please contact our support team through the Customer Care Hub.
What do you need to do?
Please be advised of the maintenance and adjust your schedule or processes as needed.
REF 832202
Posted on Dec 06, 2024 - 09:51 EST
Maintenance Schedule
Begin: Dec. 14, 8:00 p.m. CT
End: Dec. 15, 2:00 p.m. CT
(Duration of 18 hours)
System functionality will be intermittent during this scheduled maintenance window. The impacted services are as follows:
• FTP connectivity
• File importing and reporting
• Client Access System (CAS)
• API connectivity
There will be additional maintenance outages for the month of December and additional communications will be shared with those details as they become available.
If you have any questions or concerns, please contact our support team through the Customer Care Hub.
What do you need to do?
Please be advised of the maintenance and adjust your schedule or processes as needed.
REF 832202
Posted on Dec 06, 2024 - 09:51 EST
Monthly System Maintenance Scheduled
Dec 15, 2024 21:00 - Dec 16, 2024 01:00 EST
Optum performs monthly system maintenance the 3rd Sunday of the month. Processing and access to your Optum solution, Ahi™ QA or Clearance Patient Access Suite, may be impacted.
The next scheduled monthly maintenance:
Dec. 15, 2024, 9:00 p.m.-Dec. 16, 2024, 1:00 a.m. ET.
Action Required: None. Please be aware of the maintenance time above.
REF 774250
Posted on Dec 05, 2024 - 09:37 EST
The next scheduled monthly maintenance:
Dec. 15, 2024, 9:00 p.m.-Dec. 16, 2024, 1:00 a.m. ET.
Action Required: None. Please be aware of the maintenance time above.
REF 774250
Posted on Dec 05, 2024 - 09:37 EST
SmartPay IVR Call Forwarding Ending Dec. 31, 2024
Dec 31, 2024 00:00-00:05 EST
This message is intended for all SmartPay customers who utilize IVR call forwarding.
Please note that all call forwarding will discontinue effective Dec. 31, 2024. Please make the necessary updates to remove the SmartPay phone numbers from your customer/patient facing materials.
REF 826158
Posted on Dec 02, 2024 - 12:00 EST
Please note that all call forwarding will discontinue effective Dec. 31, 2024. Please make the necessary updates to remove the SmartPay phone numbers from your customer/patient facing materials.
REF 826158
Posted on Dec 02, 2024 - 12:00 EST