Optum Solutions Status

For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.

For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.

Clearance Scheduled Maintenance May 13th

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 2025 - 21:00 EDT

Scheduled - Clearance Patient Access Suite will be conducting server maintenance on May 13th at 9 p.m. EST through 1 a.m. EST. During this period, Clearance will not be available. Once the maintenance is complete, you may experience reduced performance for up to an hour as back-end services return to full speed.

Action required: Please alert any staff that this might impact.

REF 17302398
May 13, 2025 21:00 - May 14, 2025 02:00 EDT

Ongoing Incident: Clinical Decision Support – Review Manager Hosted Solutions

Update - We have received reports of slowness in the Hosted Review Manager application. Please be assured that our team is actively investigating this issue. We will provide daily updates and notify you immediately as more information becomes available.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
May 13, 2025 - 13:15 EDT

Update - We have received reports of slowness in the Hosted Review Manager application. Please be assured that our team is continuing to actively investigate this issue. We will provide the next update on Monday, May 12, 2025.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
May 09, 2025 - 15:25 EDT

Update - We have received reports of slowness in the Hosted Review Manager application. Please be assured that our team is continuing to actively investigate this issue. We will provide the next update on Monday, April 28, 2025.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Apr 25, 2025 - 14:06 EDT

Update - We have received reports of slowness in the Hosted Review Manager application. Please be assured that our team is continuing to actively investigate this issue. We will provide the next update on Monday, April 21, 2025.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Apr 18, 2025 - 13:58 EDT

Update - We have received reports of slowness in the Hosted Review Manager application. Please be assured that our team is continuing to actively investigate this issue. We will provide daily updates and notify you immediately as soon as more information becomes available.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Apr 15, 2025 - 14:00 EDT

Update - We have received reports of slowness in the Hosted Review Manager application. Please be assured that our team is actively investigating this issue. We will provide daily updates and notify you immediately as soon as more information becomes available.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Apr 14, 2025 - 15:10 EDT

Update - We have received reports of slowness in the Hosted Review Manager application. Please be assured that our team is continuing to actively investigate this issue. We will provide the next update on Monday, April 14, 2025.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Apr 11, 2025 - 15:32 EDT

Update - We have received reports of slowness in the Hosted Review Manager application. Please be assured that our team is continuing to actively investigating this issue. We will provide daily updates and notify you immediately as soon as more information becomes available.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Apr 10, 2025 - 15:45 EDT

Update - We have received reports of slowness in the Hosted Review Manager application. Please be assured that our team is actively investigating this issue. We will provide daily updates and notify you immediately as soon as more information becomes available.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Apr 09, 2025 - 15:23 EDT

Investigating - There have been reports that Hosted Review Manager customers are experiencing slowness in the application. We are investigating the incident and will provide an update when more information is available. We apologize for the inconvenience this situation has caused you.

REF 17188998
Apr 08, 2025 - 16:45 EDT

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.

Tell us how we're doing.

Change Healthcare Enterprise Operational

Clinical Decision Support Degraded Performance

CareSelect® Operational

InterQual® AutoReview Operational

InterQual® Cloud Solutions Operational

InterQual® Coordinated Care Operational

InterQual® Criteria Operational

InterQual® Customize Operational

InterQual® Review Manager – Hosted Degraded Performance

InterQual® Review Manager – Installed Operational

Patient Education Operational

InterQual® Government Services Operational

Clinical Network Operational

Clinical Exchange Channel Partners including ePrescribe and Orders & Results Operational

Clinical Exchange Labs and Hospitals Operational

CommonWell Operational

Cost Transparency Major Outage

Predictive Engagement Major Outage

Provider Directory Major Outage

Customer Portals Operational

Client Access System Operational

ConnectCenter Operational

Customer Care Hub Operational

Download Connect Operational

Enrollment Central Operational

Dental Network Major Outage

Dental Claim Attachments Partial Outage

Dental Converge Major Outage

Dental Credentialing Manager Major Outage

Dental EDI Network Partial Outage

Dental Practice Analytic Insights Major Outage

Dental Revenue Cycle Insights Major Outage

Government Eligibility, Enrollment & Member Engagement Major Outage

Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate) Partial Outage

Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits Major Outage

Medical Network Services (eligibility, enrollment and clearinghouse) Major Outage

Advanced Claim Management Operational

Batch claims transmission Operational

Remittance/ERA transmission Operational

Real-time eligibility transactions Operational

Hosted Payer Services (HPS) Operational

Medical claim attachments Operational

Payer Connectivity Services Operational

Revenue Analytics Major Outage

Medical Network APIs Major Outage

Claims Responses and Reports API Operational

Claims Status API Operational

Eligibility API Operational

Institutional Claims API Operational

Payer Finder website and API Major Outage

Professional Claims API Operational

Medical Record Retrieval & Clinical Review Operational

Clinical Abstraction Operational

Medical Record Retrieval Operational

Patient Engagement & Experience Major Outage

Shop Book and Pay Major Outage

Virtual Front Desk Major Outage

Payer Communications and Payment Services Operational

Payer Enrollment Services Operational

Settlement Advocate Operational

Communications Complete - Payer Operational

Payment Integrity Major Outage

DRG Validation Major Outage

Hospital Bill Audit Major Outage

Hospital Billing Validation/Short Stay Bill Validation Major Outage

Pharmacy Benefits & TPA Operational

Medicaid Pharmacy Benefits Services Operational

Smart Commercial Pharmacy Services Operational

Pharmacy Solutions Operational

Absolute AR Operational

Converge Rx Operational

Enterprise Pharmacy System Operational

Exchange Dx Operational

Explore Dx Operational

MedRx Operational

MedRx Commercial Operational

MedRx Flu Operational

MedRx Medicare Operational

MedRx Medicaid Operational

Point-of-Sale Rx Operational

Rx Network Solutions Operational

Rx Network Solutions ePrescribing Operational

Rx Assist Operational

Rx CardFinder Services Operational

Rx Connect Solution Operational

Rx Edit Operational

Rx Processor Alerts Operational

Rx Secure Site Operational

Turn Rx Operational

Provider Communications and Payment Services Operational

Payment Automation Operational

SmartPay Plus for Providers Operational

Provider Network Optimization Operational

Contract Manager Operational

Provider Manager Operational

Reimbursement Manager Operational

Revenue Cycle Management Major Outage

AccuPost Major Outage

Acuity Revenue Cycle Analytics Operational

Ahi Lobby Operational

AhiQA Operational

Ambulatory Claims Manager Major Outage

Assurance Reimbursement Management Operational

Claims & Denials Advisor Major Outage

Claims & Denials Management Major Outage

Clearance Patient Access Suite Under Maintenance

Clearance Patient Access Suite: Advocate Operational

Clearance Patient Access Suite: Bi-directional connectivity Operational

Clearance Patient Access Suite: Estimator Operational

Clearance Patient Access Suite: HL7 Operational

Clearance Patient Access Suite: Medical Necessity Operational

Clearance Patient Access Suite: Notice of Admission Operational

Clearance Patient Access Suite: Patient ID Operational

Clearance Patient Access Suite: Prior Authorization Operational

Clearance Patient Access Suite: Propensity to Pay Operational

Clearance Patient Access Suite: qPay Operational

Clearance Patient Access Suite: Verifier Operational

Financial Clearance Services Partial Outage

National Payments Connector Degraded Performance

Patient Engagement Suite Operational

Pulse Revenue Cycle Benchmarking™ Operational

Revenue Integrity (Coding Services) Operational

Revenue Performance Advisor Operational

Risk Adjustment & Quality Major Outage

Compliance Reporter Operational

Risk View Operational

Risk Adjustment Coding Major Outage

Value-Based Care Major Outage

Business Process as a Service (BPaaS) Major Outage

HealthQx Operational

Prometheus Analytics Operational

Risk Manager Operational

Third-Party Administration Major Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Clearance Single-Sign On Testing (Federated Customers) Apr `17`, `2025` `10:00`-`10:10` EDT

We are pleased to inform you that we have successfully completed testing with one of our federated customers for Guardian. Federated customers are those who manage their own login and multi-factor authentication and do not use OHID. As you may be aware, several federated customers experienced issues during the last switchover. To ensure a smooth transition, we will be contacting all our federated customers to conduct thorough testing.

What to Expect:
• Testing Phase: We will reach out to our federated customers with instructions on how to log into your test environment. This will ensure that your federation is working seamlessly with Guardian.
• Federated Clients with Clearance: Customers will be contacted to test the application via email. Resources will be made available to assist in real-time and address any issues promptly.
• Guardian Gap Analysis: A gap analysis was performed to identify any missing users or missing roles. This will help us ensure that all necessary participants are included in the testing process.
• Communication: You will receive detailed instructions and support throughout the testing process. Our team will be available to assist you with any questions or issues that may arise.
• Switchover Date: Once all federations have been successfully tested, we will provide a confirmed date for the next switchover to Guardian.

Action Required:
• Between today and next week we will be contacting those customers we need to test with. Please ensure that your team is prepared for the upcoming testing. We recommend reviewing the instructions carefully and completing the testing within the specified timeframe.
• If you have any questions or need assistance, please do not hesitate to contact our support team.

We appreciate your cooperation and look forward to a successful switchover. Thank you for your continued partnership.

REF 17303088
Posted on Apr 17, 2025 - 09:52 EDT

Ahi Qa/Ahi Lobby Single-Sign On Testing (Federated Customers) Apr `17`, `2025` `10:00`-`10:10` EDT

We are pleased to inform you that we have successfully completed testing with one of our federated customers for Guardian. Federated customers are those who manage their own login and multi-factor authentication and do not use OHID. As you may be aware, several federated customers experienced issues during the last switchover. To ensure a smooth transition, we will be contacting all our federated customers to conduct thorough testing.

What to Expect:
-Testing Phase: We will reach out to you with instructions on how to log into your test environment. This will ensure that your federation is working seamlessly with Guardian.
-Federated Clients with AhiQA: Federated clients using AhiQA will be contacted to test the application during a Teams call. This will allow us to provide real-time support and address any issues promptly.
-Gap Analysis: A gap analysis was performed to identify any missing users or missing roles. This will help us ensure that all necessary participants are included in the testing process.
-Communication: You will receive detailed instructions and support throughout the testing process. Our team will be available to assist you with any questions or issues that may arise.
-Switchover Date: Once all federations have been successfully tested, we will provide a confirmed date for the next switchover.

Action Required:
-Please ensure that your team is prepared for the upcoming testing. We recommend reviewing the instructions carefully and completing the testing within the specified timeframe.
-If you have any questions or need assistance, please do not hesitate to contact our support team.

We appreciate your cooperation and look forward to a successful switchover to Guardian. Thank you for your continued partnership.

REF 17303608
Posted on Apr 17, 2025 - 09:59 EDT

InterQual® Cloud Solutions Software Release Apr `24`, `2025` `23:00`-`23:10` EDT

This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® Cloud solutions version 421 to non-production (integ). This release includes the following updates:

• Additional rebranding changes including logos, fonts, buttons, and dropdown menus.
• Resolved an issue where the Version dropdown defaulted to the latest available version instead of the latest client-enabled version during searches.
• Additional enhancements and details are listed on the InterQual® Community What’s New page and the InterQual® Resource Center What’s New page.

This release will be deployed to the non-production environment Thursday, April 24, 2025, 11:00 p.m. ET.

Please note that the InterQual® Resource Center is being retired. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.

Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.

REF 17367558
Posted on Apr 22, 2025 - 14:12 EDT

Reminder: Clinical Exchange Release April 29, 2025 Apr `29`, `2025` `22:00`-`23:00` EDT

This message is intended for Clinical Exchange customers.

Clinical Exchange Enhancements are scheduled for deployment April 29, 2025, 9:00 p.m. CT. The release is expected to take no more than three hours. During this window, attempts to log into the website or use the product features may be disrupted. Please review this document for more information.

This release includes a rebranding of the Clinical Exchange Product which includes changes to some colors, button shapes and shading but the functionality remains unchanged. Screenshots are included in the attached document for review.

We recommend that you sign into the certification environment to test integrations before every release and report any issues to the Clinical Exchange support center.

Release window:
Begin: April 29, 2025, 9:00 p.m. CT
End: April 29, 2025, 11:59 p.m. CT

If you have any questions or concerns before or after the maintenance window, please contact the Clinical Exchange support center. We strive to continuously improve our Clinical Exchange services for improved operational efficiencies and reduced administrative costs.

Rebranding of Clinical Exchange:
• New colors, button styles and shading have been applied throughout the application.
• Required fields are defined by a red asterisk instead of blue.
• DUR warning icons have a new look and display as follows:
• Red Square for Severe warnings.
• Yellow Triangle for Moderate warnings.
• Green Circle for Mild Warnings

• Bug: Less than sign < in a test name was preventing the PDF requestions from displaying properly.
• Bug: Invalid date format was being sent in the observation segment (height and weight) of a prescription.
• UI: Automated linking of a One Healthcare ID (OHID) user to a Clinical Exchange user will occur when the email provided to Clinical Exchange matches the email used to create the new One Healthcare ID account.

No changes have been made to the functionality of Clinical Exchange. Vendor Themes will remain intact and unaffected apart from the red asterisk on required fields and some shading when selecting a row from a grid.

REF 17297308
Posted on Apr 17, 2025 - 13:42 EDT

InterQual® 2025 May content release May `2`, `2025` `09:45`-`09:55` EDT

This communication is intended for InterQual® Cloud Solutions customers.

We are pleased to announce that the InterQual 2025 May content release is now available for InterQual® Cloud Solution customers.

This content release includes updates to the following modules:
• InterQual® Subacute and Skilled Nursing Criteria
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator

For clinical revisions and additional details about this release, go to the What’s New page on InterQual® Community, select InterQual Content Releases, and then Learn more. See the section below for more information on InterQual Community.

InterQual® Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.

InterQual® Community
The InterQual® Resource Center is being retired as of June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.

As a Community member you will
• Have access to InterQual clinical documentation and resources.
• Have access to active discussion forums with Optum product experts and fellow customers.
• Find and connect with your peers by product and role.

You should have already received an email from donotreply@optum.com with the subject line “Complete Your Registration to Access Optum Enterprise Customer Community." This email will include your unique registration link. Click the link to complete your setup using your One Healthcare ID (OHID). Note: the unique registration link will be active for a limited time, so please access the link to complete registration immediately upon receipt.

If you do not receive a unique registration link, or if it has expired, you can self-register by following the directions posted here.

Don’t have an OHID yet?
No problem! You can create one now at One Healthcare ID or follow the instructions in the registration invitation.

Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).

REF 17501760
Posted on May 02, 2025 - 09:35 EDT

Reminder: Migration to New User Management Application (Guardian) - May 8, 2025 May `8`, `2025` `19:00`-`19:10` EDT

We are ready to migrate from our current user management application CIAM to a more robust system called Guardian. We thank you for your patience with this migration as we worked with a few customers on their specific challenges.

Key Details:
• Migration Date: May 8, 2025, 7:00 p.m. ET.
• Downtime: We anticipate minimal downtime during the migration process as it will occur during the evening. Users already logged in will not be impacted.

Action Required:
• All of your users will be securely transferred to the new system. However, we recommend that you log into Guardian after migration to familiarize yourself with the new interface.
• We recommend that you do not add users in CIAM on migration day to avoid needing to add the user into Guardian as well.

What to Expect:
1. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after migration. You can reach us at the Customer Care Hub or at clearance.support@optum.com.
2. Training Resources: Guardian User Management Guide. Will require a community.optum.com account to view.
3. Guardian URL: Bookmark this page to access Guardian.
4. Adding Users in CIAM on migration day: We will disable the ability to add users in CIAM. Please go to Guardian to add users.

We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.

Thank you for your continued trust in our services.

REF 17458959
Posted on May 05, 2025 - 10:33 EDT

Revised Update: Migration to New User Management Application (Guardian) – May 8, 2025 May `8`, `2025` `19:00`-`20:00` EDT

We are ready to migrate from our current user management application CIAM to a more robust system called Guardian. We thank you for your patience with this migration as we worked with a few customers on their specific challenges.

Key Details:
• Migration Date: May 8, 2025, 7:00 p.m. ET.
• Downtime: We anticipate minimal downtime during the migration process as it will occur during the evening. Users already logged in will not be impacted.

Action Required:
• All of your users will be securely transferred to the new system. However, we recommend that you log into Guardian after migration to familiarize yourself with the new interface.
• We recommend that you do not add users in CIAM on migration day to avoid needing to add the user into Guardian as well.

What to Expect:
1. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after migration. You can reach us at the Customer Care Hub or at clearance.support@optum.com.
2. Training Resources: Guardian User Management Guide. Will require a community.optum.com account to view.
3. Guardian URL: Bookmark this page to access Guardian.
4. Adding Users in CIAM on migration day: We will disable the ability to add users in CIAM. Please go to Guardian to add users.
5. Assurance Users: If you or your users login to Assurance you will need to either open Clearance or Ahi Qa in a different browser or open an Incognito browser (Chrome) or InPrivate Window (Edge).

We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.

Thank you for your continued trust in our services.

REF 17458959
Posted on May 05, 2025 - 15:21 EDT

InterQual® Cloud Solutions Software Release May `8`, `2025` `23:00`-`23:10` EDT

This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® Cloud solutions version 421 to production and version 422 to non-production (integ). These releases will be deployed Thursday, May 8, 2025, 11:00 p.m. ET and include the following updates:

• Reordered the code tabs displayed on the Recommendations screen to display CPT® codes first.
• Updated several Concert Genetics Navigator subsets to add missing and additional codes.
• Additional enhancements and details are listed on the InterQual® Community What’s New page.

Please note that the InterQual® Resource Center is being retired June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.

Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.

REF 17540211
Posted on May 06, 2025 - 12:10 EDT

MedRx 835 EOB Update May `12`, `2025` `00:00`-`00:10` EDT

This notification is intended for MedRx customers.

Please be advised of two upcoming changes to MedRx 835 delivery processes:

First, MedRx is making a change to the 835 delivered file naming convention to include a unique identifier (see examples below). This change will begin Monday, May 12, 2025.

Plan Type
Med B Vaccine Plans
Old Naming Convention Example
835.AKb.20250109.202501090703027898
New Naming Convention Example
835.AKb.20250109.20250109070302789823011186

Plan Type
Med B DME Plans
Old Naming Convention Example
835.A.20250103.202501030402292792
New Naming Convention Example
835.A.20250103.20250103040229279223011273

Plan Type
Medicaid Plans
Old Naming Convention Example
835.AL.20250106.202501061202290306
New Naming Convention Example
835.AL.20250106.20250106120229030623005507

Plan Type
Private Payor/Commercial Insurance Plans
Old Naming Convention Example
835.20250102.COM03432.202501022101300008
New Naming Convention Example
835.20250102.COM03432.20250102210130000823003477

Additionally, in the near future, the structure of 835 files delivered to MedRx clients will change. Since February 21, 2024, MedRx 835 files have been delivered as one file per check. With this upcoming change, 835 files will be delivered in batches by payer with each batch potentially containing multiple checks. This change is intended to improve processing efficiency for both MedRx and client systems. We will send an update once this change is in place.

Please contact our pharmacy helpdesk at 866-379-6389 or your client executive for any questions on either change.

REF 17560458
Posted on May 07, 2025 - 17:57 EDT

Bedrock Training - Clearance Patient Access Suite May `14`, `2025` `14:00`-`15:00` EDT

Update - Register Now

Join us as Anesha Parker, Product Manager unveils our latest Clearance functionality! Enhanced Eligibility is a feature that expands on our current eligibility offering. When a patient is unknown or ineligible, Enhanced Eligibility can perform limited commercial discovery, MBI lookup, Medicaid discovery, HMO/MCO auto-submit, and access to COB data for additional coverage detection. This feature will be made available on July 1, 2025, at no additional cost to current Patient Financial Clearance customers. Join us as we discuss the details you won't want to miss!

Date: Wednesday, May 14, 2:00 p.m. ET
Presenter: Anesha Parker - Product Manager
Cost: Complimentary – No Cost

Register Now

REF 17508609
May 12, 2025 - 13:24 EDT

Scheduled - Register Now

Join us as Anesha Parker, Product Manager unveils our latest Clearance functionality! Enhanced Eligibility is a feature that expands on our current eligibility offering. When a patient is unknown or ineligible, Enhanced Eligibility can perform limited commercial discovery, MBI lookup, Medicaid discovery, HMO/MCO auto-submit, and access to COB data for additional coverage detection. This feature will be made available on July 1, 2025, at no additional cost to current Patient Financial Clearance customers. Join us as we discuss the details you won't want to miss!

Date: Wednesday, May 14, 2:00 p.m. ET
Presenter: Anesha Parker - Product Manager
Cost: Complimentary – No Cost

Register Now

REF 17508609
May 02, 2025 - 14:13 EDT

InterQual® Review Manager Hosted Maintenance May `15`, `2025` `21:00` - May `16`, `2025` `01:00` EDT

This message is intended for InterQual® Review Manager Hosted customers.

The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:

• Start: Thursday, May 15, 2025, 9:00 p.m. ET
• End: Friday, May 16, 2025, 1:00 a.m. ET

Customers may experience intermittent downtime of 60 minutes or more during this 4-hour maintenance window.

Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.

REF 17628185
Posted on May 13, 2025 - 14:37 EDT

Clearance Scheduled Maintenance May 15th May `15`, `2025` `21:00` - May `16`, `2025` `02:00` EDT

Clearance Patient Access Suite will be conducting server maintenance on May 15th at 9 p.m. EST through 1 a.m. EST. During this period, Clearance will not be available. Once the maintenance is complete, you may experience reduced performance for up to an hour as back-end services return to full speed.

Action required: Please alert any staff that this might impact.
Posted on May 12, 2025 - 11:20 EDT

Medicare HETS CMS Infrastructure Maintenance May 17, 2025 May `17`, `2025` `10:00`-`14:00` EDT

This message is intended for Clearance Patient Access, Clearance EDI, AhiQA and Medical Network customers.

CMS advises HETS Submitters that CMS IT will be conducting a maintenance update Saturday, May 17, 2025, 10:00 a.m.-2:00 p.m. ET. While this maintenance should not impact availability or performance of the Medicare HETS 270/271 eligibility system, we are notifying HETS Submitters in case you notice any impact. The HETS 270/271 system should remain available during maintenance.

Action Required: Review and distribute notification as appropriate within your facility.

REF 17615708
Posted on May 13, 2025 - 09:44 EDT

Ahi and Clearance Patient Access Suite Monthly System Maintenance May `18`, `2025` `21:00` - May `19`, `2025` `01:00` EDT

Optum performs monthly system maintenance on the 3rd Sunday of the month. Processing and access to your Optum solution, Ahi™ QA or Clearance Patient Access Suite, may be impacted.

The next scheduled monthly maintenance:

• May 18, 2025, 9:00 p.m.-May 19, 2025, 1:00 a.m. ET.

Action Required: None. Please be aware of the maintenance time above

REF 15909222
Posted on May 08, 2025 - 09:23 EDT

Clinical Exchange System Maintenance May 20, 2025 May `20`, `2025` `22:00` - May `21`, `2025` `01:00` EDT

Optum will administer system maintenance impacting normal Clinical Exchange services according to the maintenance schedule below:

Maintenance Schedule:
Begin: May 20, 2025, 10:00 p.m. ET
End: May 21, 2025, 12:59 a.m. ET
(Duration of 3 hours)

Action Required:
Please be aware the Clinical Exchange product may be unavailable for brief periods during maintenance.

REF 17347560
Posted on May 06, 2025 - 09:49 EDT

Updates required for Epic InterQual® integrations (office hours) Jun `11`, `2025` `13:00`-`14:00` EDT

The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard public APIs. All customers accessing InterQual through an integration with Epic must take action to update your integration before Aug. 1, 2025.

Join us during any of the following office hours sessions to plan and complete your upgrade:

• Wednesday, May 14, 1:00-2:00 p.m. ET: Register
• Wednesday, May 21, 1:00-2:00 p.m. ET: Register
• Wednesday, May 28, 1:00-2:00 p.m. ET: Register
• Wednesday, June 4, 1:00-2:00 p.m. ET: Register
• Wednesday, June 11, 1:00-2:00 p.m. ET: Register

Support resources will be available during these sessions to answer any questions, assist with update steps, and help troubleshoot any issues you may encounter.

Additional details
• Detailed instructions and a recording of the April 24 webinar discussing this update can be found on the InterQual Community.
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed.
• If your organization has already completed this InterQual integration update, no further action is required. You can disregard this message.
• If your organization does not access InterQual through an integration with Epic, no action is required. You can disregard this message.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 17593358
Posted on May 09, 2025 - 14:47 EDT

Postage Rate Update Jul `13`, `2025` `00:00`-`00:10` EDT

Dear Valued Customer,

In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.

In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025, pending approval from the Postal Regulatory Commission:

Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545

New Rate
Effective July 13, 2025
(Pending Approval)
Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593

Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS’ planned rate increases in general to help you plan your budgets.

Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.

We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.

Thank you for your attention,
Optum

REF 17424017
Posted on May 05, 2025 - 10:30 EDT

Past Incidents

May 14, 2025

No incidents reported today.

May 13, 2025

Unresolved incidents: Clearance Scheduled Maintenance May 13th, Ongoing Incident: Clinical Decision Support – Review Manager Hosted Solutions.

May 12, 2025

Resolved: Assurance Reimbursement Management Performance Issue

Resolved - Assurance Reimbursement Management was experiencing an issue with intermittent performance of Assurance Attachments.

This may have resulted in:
• Error message: "Error getting name of current remote directory. Cannot get real path for ‘.’. No such file or directory."
• Missing attachments

This issue has been resolved.

We apologize for any inconvenience.

Action Required: If you received this error or are missing attachments, please contact support so we can assist to reset your password to allow you to submit bulk attachments.

REF 17603234
May 12, 10:41 EDT

May 11, 2025

No incidents reported.

May 10, 2025

Revenue Performance Advisor System Maintenance - May 10th, 2025

Completed - The scheduled maintenance has been completed.
May 10, 23:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:00 EDT

Scheduled - This message is intended for Revenue Performance Advisor Customers.

Please be advised that the Revenue Performance Advisor (RPA) Platform will be undergoing maintenance on Saturday, May 10th 2025, from 9:00 p.m. EST - 11:30 p.m. EST requiring all processes to be shut down. All RPA services will be unavailable during this time.
May 6, 07:53 EDT

Scheduled Maintenance – May 2025

Completed - The scheduled maintenance has been completed.
May 10, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 EDT

Scheduled - Dear Valued Customer,

Optum will be completing planned system maintenance according to the following maintenance schedule for the month of May:

Maintenance Schedule
Begin: May 9, 8:00 p.m. CT
End: May 10, 12:00 a.m. CT
(Duration of 4 hours)

System functionality will be intermittent during this scheduled maintenance window. The service impacted is:
• Client Access System (CAS)

There may be additional maintenance outages for the month of May and additional communications will be shared with those details as they become available.

If you have any questions or concerns, please contact our support team through the Customer Care Hub.

What do you need to do?
Please be advised of the maintenance and adjust your schedule or processes as needed.

We appreciate your patience,
Optum

REF 17572608
May 8, 12:39 EDT

May 9, 2025

May 8, 2025

InterQual® Customize May 8 software release

Completed - The scheduled maintenance has been completed.
May 8, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:00 EDT

Scheduled - This message is intended for InterQual® Customize customers.

We are pleased to announce the May 2025 release of InterQual® Customize, which includes these updates:

• Fixed issue where Create New Subset was not loading the subset editors
• New! Search Report for Subsets
• Branching Strategy UI updates for Q&A content

These changes will be deployed to the production environment on Thursday, May 8, 2025, between 8 p.m. ET and 9 p.m. ET. The application will be available while these updates are deployed, though users may experience degraded performance during the maintenance window.

InterQual® Community
The InterQual® Resource Center is being retired as of June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.

Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.

REF 17570113
May 8, 12:50 EDT

Clearance Patient Access Suite and Ahi QA/Lobby migration to new user management application

Completed - The scheduled maintenance has been completed.
May 8, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 EDT

Scheduled - This message is intended for Clearance Patient Access Suite and Ahi QA/Lobby customers.

What’s happening
Beginning May 8, 2025, 7:00 p.m. ET, Optum will be migrating from our current user management application (CIAM) to a more robust system called Guardian. All users will be securely transferred to the new system, users already logged in will not be impacted, and we anticipate minimal downtime during the process.

Logging in after the update
This update will modify the way in which users log into Clearance and Ahi. While there will be no need to create new credentials for the change, we thought it might be helpful to walk you through what to expect.

For current users:
1. There is no change to the URLs you are accustomed to using to access Clearance and Ahi QA/Lobby. Open each via the respective URLs currently established.
2. Click the Login with SSO link on the application login page.
3. Enter your corporate email address and click Sign In.
4. Click on the option that displays your facility name.

That’s it! You should be in. If not, there could be an issue with your account. Contact your IT administrator or application support specialist for guidance.

Adding new users in Guardian
We disabled the ability to add new users to CIAM May 7, 2025, 7:00 p.m. ET. Authorized IT administrators are to go to Guardian (Optum Access Management) to add them as needed. Take a look at the Guardian User Management Guide on the Optum User Community for guidance on this.

Support
Our support team will be available to assist you with any questions or issues you may encounter during and after migration. You can reach us at the Customer Care Hub or via clearance.support@optum.com.

We thank you for your patience with this process and for your continued trust in our services.

REF 17458959
May 8, 10:09 EDT

May 7, 2025

Update: Clearance Patient Access Suite Product Update (2025.01)

Completed - The scheduled maintenance has been completed.
May 7, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 EDT

Update - This product update has been delayed and will now be performed May 20, 2025.
May 2, 11:46 EDT

Update - Optum will be performing a scheduled product update for the Clearance Patient Access Suite from 8 p.m. to midnight (CT) on Tuesday, May 6, 2025 (outside of the regular maintenance window).

What is included with this update?

Clearance 2025.01 features the following enhancements:
• Added client selector for multiple clients – The Clearance masthead has been modified to allow for single sign-on toggling of multiple clients when multiple clients are available for selection.
• Updated Clearance User Community URL – The Clearance User Community link has been updated to route to the current https://community.optum.com/home.
• Work Queue and Work Screen updates – Including new banners, statuses, tooltips, and an all new “Estimate” panel.
• Modified “Bill Estimate” icon launch behavior – The “Bill Estimate” icon has slightly new behavior with this release. Now, if the icon has a green checkmark on it (completed status), it launches the new Work Screen Estimate panel. If it does not have the green checkmark on it (all other statuses), Finthrive launches just as it did prior to this release.
• Subscriber now defaults to self in Patient Viewer – The patient relationship now displays as “Self” when the 271 eligibility response does not contain the INS*Y or INS*N segments. This enhancement ensures that the relationship field is always populated and not left open to possible misinterpretation.
• Error added for invalid Realtime Eligibility entry – With this release, users of Realtime Eligibility will see an error when invalid information is entered on the Realtime screen. This enhancement will make it possible to make corrections prior to submission and ensure a valid response from the payer.
• Added ability to tie multiple IDs to one profile – The ability to associate multiple HIS user IDs to a single user profile has been added to Admin. This update eliminates the need to create multiple user profiles instead.

What do you need to do?

• Read the Release Notes (also available in the product after the update).
• Inform your team that these changes are on the way!
Apr 29, 11:52 EDT

Scheduled - Optum will be performing a scheduled product update for the Clearance Patient Access Suite from 8 p.m. to midnight (CT) on Tuesday, May 6, 2025 (outside of the regular maintenance window).

What is included with this update?

Clearance 2025.01 features the following enhancements:
• Added client selector for multiple clients – The Clearance masthead has been modified to allow for single sign-on toggling of multiple clients when multiple clients are available for selection.
• Updated Clearance User Community URL – The Clearance User Community link has been updated to route to the current https://community.optum.com/home.
• Work Queue and Work Screen updates – Including new banners, statuses, tooltips, and an all new “Estimate” panel.
• Modified “Bill Estimate” icon launch behavior – The “Bill Estimate” icon has slightly new behavior with this release. Now, if the icon has a green checkmark on it (completed status), it launches the new Work Screen Estimate panel. If it does not have the green checkmark on it (all other statuses), Finthrive launches just as it did prior to this release.
• Subscriber now defaults to self in Patient Viewer – The patient relationship now displays as “Self” when the 271 eligibility response does not contain the INS*Y or INS*N segments. This enhancement ensures that the relationship field is always populated and not left open to possible misinterpretation.
• Error added for invalid Realtime Eligibility entry – With this release, users of Realtime Eligibility will see an error when invalid information is entered on the Realtime screen. This enhancement will make it possible to make corrections prior to submission and ensure a valid response from the payer.
• Added ability to tie multiple IDs to one profile – The ability to associate multiple HIS user IDs to a single user profile has been added to Admin. This update eliminates the need to create multiple user profiles instead.

What do you need to do?

• Read the Release Notes (also available in the product after the update).
• Inform your team that these changes are on the way!

REF 17373658
Apr 22, 14:56 EDT

May 6, 2025

Update: Ahi QA/Ahi Lobby™ Product Update (2025.01)

Completed - The scheduled maintenance has been completed.
May 6, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 EDT

Update - This product update has been delayed and will now be performed May 20, 2025.
May 2, 10:45 EDT

Scheduled - Optum will be performing a scheduled product update for the Ahi product suite Tuesday, May 6, 2025, 8:00-10:00 p.m. CT (two hours prior to the regular maintenance window).

What’s included with this release?
This is a maintenance release that addresses service orders and additional bug fixes.

What do you need to do?
• Read the Ahi QA/Lobby 2025.01 Client Release Notes.
• Inform your team that these changes are on the way!

REF 17373660
May 20, 21:00 EDT

May 5, 2025

Resolved: Clinical Exchange Quest results processing delays

Resolved - This issue is resolved. Quest results processing is now caught up.
May 5, 15:12 EDT

Monitoring - Update: Quest results are processing and we expect to have all results processed by this afternoon.

We will send an update when all results have been processed.
May 5, 14:09 EDT

Investigating - Quest results processing for all Clinical Exchange customers is currently delayed. This is only impacting Quest results

We are working to resolve this issue as quickly as possible.

REF 17521127
May 5, 11:16 EDT

Resolved: Medical Necessity Performance Issue

Resolved - This incident has been resolved.
May 5, 14:50 EDT

Investigating - Clearance Patient Access Suite is experiencing a performance issue with Medical Necessity. This may result in:

CPT code Codefinder search not processing

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
May 5, 10:49 EDT

Clearance and AHI Guardian migration update

Resolved - This incident has been resolved.
May 5, 11:05 EDT

Identified - Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Thank you for your continued support!

REF 17017958
Mar 26, 10:19 EDT

May 4, 2025

Scheduled Maintenance – May 2025

Completed - The scheduled maintenance has been completed.
May 4, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:00 EDT

Scheduled - Dear Valued Customer,
Optum will be completing planned system maintenance according to the following maintenance schedule for the month of May.

Maintenance Schedule
Begin: May 4, 8:00 a.m. CT
End: May 4, 12:00 p.m. CT
(Duration of 4 hours)

System functionality will be intermittent during this scheduled maintenance window. The impacted services are as follows:

• FTP connectivity
• File importing and reporting
• Client Access System (CAS)
• API connectivity

There may be additional maintenance outages for the month of May and additional communications will be shared with those details as they become available.

If you have any questions or concerns, please contact our support team through the Customer Care Hub.

What you need to do?
Please be advised of the maintenance and adjust your schedule or processes as needed.

We appreciate your patience,
Optum

REF 17469462
Apr 30, 11:12 EDT

May 3, 2025

InterQual Firewall System Maintenance – Action Required

Completed - The scheduled maintenance has been completed.
May 3, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 23:01 EDT

Scheduled - This communication is intended for InterQual® Cloud Solutions customers.

Optum will be performing system maintenance to further improve InterQual’s security posture by implementing the Cloudflare web application firewall (WAF) in the InterQual Cloud Solutions production environment May 2, 2025, 11:00 p.m. ET. The production environment will be unavailable for approximately one to two hours while this maintenance is underway.

Action Required
No action is required for most customers.

After maintenance is completed, InterQual Cloud solutions will use a new range of rotating IP addresses for incoming traffic. If your organization has configured allow list rules based on InterQual IP addresses instead of URLs, you will need to add Cloudflare’s IP addresses to your allow list: https://www.cloudflare.com/ips/. IP addresses for outbound traffic from InterQual Cloud solutions are not impacted by this change.

The Cloudflare WAF has been in place in the InterQual Cloud Solutions test environment since Sept. 30, 2024. If you have not tested connectivity with the test environment since then, we encourage you to do so as soon as possible to identify any potential issues before these changes are implemented in the production environment May 2, 2025. If you experience any issues with connectivity in the test environment, please contact Product Support.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 17433805
Apr 28, 10:28 EDT

InterQual® Government Services Maintenance

Completed - The scheduled maintenance has been completed.
May 3, 00:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 21:00 EDT

Scheduled - The InterQual® Government Services system will be undergoing planned maintenance during the maintenance window below:

Start: May 2, 2025, 9:00 p.m. ET/8:00 p.m. CT
End: May 2. 2025, 11:59 p.m. ET/10:59 p.m. CT

During this time the following InterQual Government Services environments will be unavailable:

Production: https://prod-gov.dsiqc.changehealthcare.com/caas
Test: https://integ-gov.dsiqc.changehealthcare.com/caas

This maintenance does not impact InterQual Cloud Solutions (https://prod.ds.interqual.com).

During the maintenance downtime, you can access InterQual® Criteria from InterQual® View. For instructions to install InterQual View, see the InterQual® View Installation Guide on Download Connect.

REF 17435308
Apr 28, 10:40 EDT

InterQual Firewall System Maintenance – Action Required

Completed - The scheduled maintenance has been completed.
May 3, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 23:00 EDT

Scheduled - Optum will be performing system maintenance to further improve InterQual’s security posture by implementing the Cloudflare web application firewall (WAF) in the InterQual Cloud Solutions production environment May 2, 2025, 11:00 p.m. ET. The production environment will be unavailable for approximately one hour while this maintenance is underway.

Action Required
No action is required for most customers.

After maintenance is completed, InterQual Cloud solutions will use a new range of rotating IP addresses for incoming traffic. If your organization has configured allow list rules based on InterQual IP addresses instead of URLs, you will need to add Cloudflare’s IP addresses to your allow list: https://www.cloudflare.com/ips/. IP addresses for outbound traffic from InterQual Cloud solutions are not impacted by this change.

The Cloudflare WAF has been in place in the InterQual Cloud Solutions test environment since Sept. 30, 2024. If you have not tested connectivity with the test environment since then, we encourage you to do so as soon as possible to identify any potential issues before these changes are implemented in the production environment May 2, 2025. If you experience any issues with connectivity in the test environment, please contact Product Support.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 17310908
Apr 17, 12:03 EDT

InterQual Firewall System Maintenance – Action Required

Completed - The scheduled maintenance has been completed.
May 3, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 23:00 EDT

Scheduled - This communication is intended for InterQual® Cloud Solutions customers.

Optum will be performing system maintenance to further improve InterQual’s security posture by implementing the Cloudflare web application firewall (WAF) in the InterQual Cloud Solutions production environment on May 2, 2025. The production environment will be unavailable for approximately one hour beginning at 11:00 p.m. ET while this maintenance is underway.

Action Required
No action is required for most customers.

After maintenance is completed, InterQual Cloud solutions will use a new range of rotating IP addresses for incoming traffic. If your organization has configured allow list rules based on InterQual IP addresses instead of URLs, you will need to add Cloudflare’s IP addresses to your allow list: https://www.cloudflare.com/ips/. IP addresses for outbound traffic from InterQual Cloud solutions are not impacted by this change.

The Cloudflare WAF has been in place in the InterQual Cloud Solutions test environment since September 30, 2024. If you have not tested connectivity with the test environment since then, we encourage you to do so as soon as possible to identify any potential issues before these changes are implemented in the production environment on May 2, 2025. If you experience any issues with connectivity in the test environment, please contact Product Support.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 17081976
Apr 3, 10:13 EDT

May 2, 2025

May 1, 2025

Resolved: ABT205227 PPE Edit Libre 3 Sensor Discontinuation Error

Resolved - This notification is intended for Pharmacy Network Edit and Rx Assist customers.

Optum Insight became aware of an issue causing some transactions to erroneously receive a PPE Edit:

ABT205227: Libre 3 sensor will discontinue after 9/30/2025. Inform patient to discuss FreeStyle Libre 3 Plus with their doctor. Sponsored by Abbott.

Optum identified this issue was related to new Inform program: ABT LIBRE 2 AND 3 SUNSET INFORM. The issue occurred May 1, 2025, approximately 10:00 a.m–11:14 a.m. CT, and has been mitigated.

Action Required: Please resubmit any claims impacted by this issue.

REF 17498808
May 1, 17:01 EDT

Apr 30, 2025

Reminder: Clinical Exchange Release April 29, 2025

Completed - The scheduled maintenance has been completed.
Apr 30, 01:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:00 EDT

Scheduled - This message is intended for Clinical Exchange customers.

Clinical Exchange Enhancements are scheduled for deployment April 29, 2025, 9:00 p.m. CT. The release is expected to take no more than three hours. During this window, attempts to log into the website or use the product features may be disrupted. Please review this document for more information.

This release includes a rebranding of the Clinical Exchange Product which includes changes to some colors, button shapes and shading but the functionality remains unchanged. Screenshots are included in the attached document for review.

We recommend that you sign into the certification environment to test integrations before every release and report any issues to the Clinical Exchange support center.

Release window:
Begin: April 29, 2025, 9:00 p.m. CT
End: April 29, 2025, 11:59 p.m. CT

If you have any questions or concerns before or after the maintenance window, please contact the Clinical Exchange support center. We strive to continuously improve our Clinical Exchange services for improved operational efficiencies and reduced administrative costs.

Rebranding of Clinical Exchange:
• New colors, button styles and shading have been applied throughout the application.
• Required fields are defined by a red asterisk instead of blue.
• DUR warning icons have a new look and display as follows:
• Red Square for Severe warnings.
• Yellow Triangle for Moderate warnings.
• Green Circle for Mild Warnings

• Bug: Less than sign < in a test name was preventing the PDF requestions from displaying properly.
• Bug: Invalid date format was being sent in the observation segment (height and weight) of a prescription
• UI: Automated linking of a One Healthcare ID (OHID) user to a Clinical Exchange user will occur when the email provided to Clinical Exchange matches the email used to create the new One Healthcare ID account.

No changes have been made to the functionality of Clinical Exchange. Vendor Themes will remain intact and unaffected apart from the red asterisk on required fields and some shading when selecting a row from a grid.

REF 17297308
Apr 21, 10:10 EDT

Clinical Exchange Release April 29, 2025

Completed - The scheduled maintenance has been completed.
Apr 30, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:01 EDT

SmartPay Historic Data Unavailable after April 30, 2025

Completed - The scheduled maintenance has been completed.
Apr 30, 00:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 EDT

Update - Reminder: Effective April 30, 2025, historic SmartPay transaction data will no longer be available. After this date we will not be able to support any requests for transaction data.

All transaction data requests must be submitted by March 28, 2025, to bipharmacy@optum.com to allow adequate time to be processed.

Questions can be directed to bipharmacy@optum.com.
Apr 16, 17:24 EDT

Scheduled - Effective April 30, 2025, historic SmartPay transaction data will no longer be available. After this date we will not be able to support any requests for transaction data.

All transaction data requests must be submitted by March 28, 2025, to bipharmacy@optum.com to allow adequate time to be processed.

Questions can be directed to bipharmacy@optum.com.

REF 15682769
Jan 3, 11:00 EST

About This Site

Scheduled Maintenance

Clearance Single-Sign On Testing (Federated Customers) Apr 17, 2025 10:00-10:10 EDT

Ahi Qa/Ahi Lobby Single-Sign On Testing (Federated Customers) Apr 17, 2025 10:00-10:10 EDT

InterQual® Cloud Solutions Software Release Apr 24, 2025 23:00-23:10 EDT

Reminder: Clinical Exchange Release April 29, 2025 Apr 29, 2025 22:00-23:00 EDT

InterQual® 2025 May content release May 2, 2025 09:45-09:55 EDT

Reminder: Migration to New User Management Application (Guardian) - May 8, 2025 May 8, 2025 19:00-19:10 EDT

Revised Update: Migration to New User Management Application (Guardian) – May 8, 2025 May 8, 2025 19:00-20:00 EDT

InterQual® Cloud Solutions Software Release May 8, 2025 23:00-23:10 EDT

MedRx 835 EOB Update May 12, 2025 00:00-00:10 EDT

Bedrock Training - Clearance Patient Access Suite May 14, 2025 14:00-15:00 EDT

InterQual® Review Manager Hosted Maintenance May 15, 2025 21:00 - May 16, 2025 01:00 EDT

Clearance Scheduled Maintenance May 15th May 15, 2025 21:00 - May 16, 2025 02:00 EDT

Medicare HETS CMS Infrastructure Maintenance May 17, 2025 May 17, 2025 10:00-14:00 EDT

Ahi and Clearance Patient Access Suite Monthly System Maintenance May 18, 2025 21:00 - May 19, 2025 01:00 EDT

Clinical Exchange System Maintenance May 20, 2025 May 20, 2025 22:00 - May 21, 2025 01:00 EDT

Updates required for Epic InterQual® integrations (office hours) Jun 11, 2025 13:00-14:00 EDT

Postage Rate Update Jul 13, 2025 00:00-00:10 EDT

Past Incidents

Clearance Single-Sign On Testing (Federated Customers) Apr `17`, `2025` `10:00`-`10:10` EDT

Ahi Qa/Ahi Lobby Single-Sign On Testing (Federated Customers) Apr `17`, `2025` `10:00`-`10:10` EDT

InterQual® Cloud Solutions Software Release Apr `24`, `2025` `23:00`-`23:10` EDT

Reminder: Clinical Exchange Release April 29, 2025 Apr `29`, `2025` `22:00`-`23:00` EDT

InterQual® 2025 May content release May `2`, `2025` `09:45`-`09:55` EDT

Reminder: Migration to New User Management Application (Guardian) - May 8, 2025 May `8`, `2025` `19:00`-`19:10` EDT

Revised Update: Migration to New User Management Application (Guardian) – May 8, 2025 May `8`, `2025` `19:00`-`20:00` EDT

InterQual® Cloud Solutions Software Release May `8`, `2025` `23:00`-`23:10` EDT

MedRx 835 EOB Update May `12`, `2025` `00:00`-`00:10` EDT

Bedrock Training - Clearance Patient Access Suite May `14`, `2025` `14:00`-`15:00` EDT

InterQual® Review Manager Hosted Maintenance May `15`, `2025` `21:00` - May `16`, `2025` `01:00` EDT

Clearance Scheduled Maintenance May 15th May `15`, `2025` `21:00` - May `16`, `2025` `02:00` EDT

Medicare HETS CMS Infrastructure Maintenance May 17, 2025 May `17`, `2025` `10:00`-`14:00` EDT

Ahi and Clearance Patient Access Suite Monthly System Maintenance May `18`, `2025` `21:00` - May `19`, `2025` `01:00` EDT

Clinical Exchange System Maintenance May 20, 2025 May `20`, `2025` `22:00` - May `21`, `2025` `01:00` EDT

Updates required for Epic InterQual® integrations (office hours) Jun `11`, `2025` `13:00`-`14:00` EDT

Postage Rate Update Jul `13`, `2025` `00:00`-`00:10` EDT