Status Page Transition Complete
The transition to our consolidated status page has been successfully completed. All products previously displayed on this status page are now available on our new status page at https://status.optum.com
This update provides a single location for service status, incident communications, and maintenance notifications, improving visibility and your overall experience.
Thank you for your patience and support throughout this transition.
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All Systems Operational
Past Incidents
Aug 27, 2026
No incidents reported today.
Aug 26, 2026
No incidents reported.
Aug 25, 2026
Completed -
The scheduled maintenance has been completed.
Aug 25, 14:29 EDT
Aug 25, 14:29 EDT
Scheduled -
As part of our annual DR validation activities, SI processing will be transitioned from the Production environment (ELR) to the DR environment (CTC) August 16, 2026. The application will continue to operate from the DR environment for approximately one week before being transitioned back to the Production environment August 23, 2026.
High-Level Schedule
• August 16, 2026, 6:00 p.m. CT: Transition SI processing from Production to DR
• August 16-23, 2026: SI operates from the DR environment
• August 23, 2026, 6:00 p.m. CT: Transition SI processing from DR back to Production
What to Expect
During the period in which SI is operating from the DR environment:
• All file processing and integrations will be routed through the DR infrastructure.
• External connectivity originating from SI will present the DR infrastructure IP addresses.
• Brief connectivity interruptions may occur during the failover and failback activities.
• If an external partner or internal application/service experiences connectivity issues during the transition windows, please retry the connection after a short interval.
• Any files impacted during the transition period will be reprocessed following stabilization of the environment.
Action Required
Please forward this notification to any teams, clients, partners, or application owners within your organization who utilize Sterling Integrator services.
Important!
If your organization or any external partner utilizes firewall rules, IP restrictions, or safe listing controls, please ensure that the Sterling Integrator DR IP addresses are safe listed if this has not already been completed. Failure to complete the required safe listing activities may result in file transfer failures or connectivity disruptions after SI has been transitioned to the DR environment.
For any questions or concerns, please contact the Sterling Integrator Support team at: optumrx_sterling_integrator_support@optum.com
Production
External facing IPs that clients should whitelist
Production (Client whitelists if Client connect to Optum): External company IP Address 149.111.149.155
Production (Client whitelists if Optum connect to Client): External company IP Range From 149.111.128.7-9, 168.183.36.7-11
DR (Client whitelists if Client connect to Optum): External company IP Address 168.183.37.154
DR (Client whitelists if Optum connect to Client): 149.111.148.7-9, 168.183.44.7-9
UAT
External facing IPs that clients should whitelist
UAT (Client whitelists if Client connect to Optum): 168.183.42.115
UAT (Client whitelists if Client connect to Optum): External company IP Range 168.183.38.7-10, 168.183.40.7-9
UAT (Client whitelists if Optum connect to Client): 168.183.66.7-9
Aug 13, 12:37 EDT
High-Level Schedule
• August 16, 2026, 6:00 p.m. CT: Transition SI processing from Production to DR
• August 16-23, 2026: SI operates from the DR environment
• August 23, 2026, 6:00 p.m. CT: Transition SI processing from DR back to Production
What to Expect
During the period in which SI is operating from the DR environment:
• All file processing and integrations will be routed through the DR infrastructure.
• External connectivity originating from SI will present the DR infrastructure IP addresses.
• Brief connectivity interruptions may occur during the failover and failback activities.
• If an external partner or internal application/service experiences connectivity issues during the transition windows, please retry the connection after a short interval.
• Any files impacted during the transition period will be reprocessed following stabilization of the environment.
Action Required
Please forward this notification to any teams, clients, partners, or application owners within your organization who utilize Sterling Integrator services.
Important!
If your organization or any external partner utilizes firewall rules, IP restrictions, or safe listing controls, please ensure that the Sterling Integrator DR IP addresses are safe listed if this has not already been completed. Failure to complete the required safe listing activities may result in file transfer failures or connectivity disruptions after SI has been transitioned to the DR environment.
For any questions or concerns, please contact the Sterling Integrator Support team at: optumrx_sterling_integrator_support@optum.com
Production
External facing IPs that clients should whitelist
Production (Client whitelists if Client connect to Optum): External company IP Address 149.111.149.155
Production (Client whitelists if Optum connect to Client): External company IP Range From 149.111.128.7-9, 168.183.36.7-11
DR (Client whitelists if Client connect to Optum): External company IP Address 168.183.37.154
DR (Client whitelists if Optum connect to Client): 149.111.148.7-9, 168.183.44.7-9
UAT
External facing IPs that clients should whitelist
UAT (Client whitelists if Client connect to Optum): 168.183.42.115
UAT (Client whitelists if Client connect to Optum): External company IP Range 168.183.38.7-10, 168.183.40.7-9
UAT (Client whitelists if Optum connect to Client): 168.183.66.7-9
Aug 13, 12:37 EDT
Aug 24, 2026
Completed -
The scheduled maintenance has been completed.
Aug 24, 09:00 EDT
Aug 24, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 21:00 EDT
Aug 21, 21:00 EDT
Scheduled -
On Aug. 21, 2026, 9:00 p.m. ET, we will be transitioning our products from the current Solution Status page (solution-status.optum.com) to a single, consolidated status page. The transition will continue throughout the weekend, with all products available on the new Status Page by Aug. 24, 2026, 9:00 a.m. ET. During this time, service availability will not be impacted, though status information may be temporarily unavailable.
Following the transition, all products will be available at https://status.optum.com rather than the current Status Page, and all subscriptions will be managed through the Customer Care Hub.
No action is required on your part. This update is part of our ongoing efforts to improve service visibility and provide a more streamlined experience.
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Jul 30, 13:22 EDT
Following the transition, all products will be available at https://status.optum.com rather than the current Status Page, and all subscriptions will be managed through the Customer Care Hub.
No action is required on your part. This update is part of our ongoing efforts to improve service visibility and provide a more streamlined experience.
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Jul 30, 13:22 EDT
Aug 23, 2026
No incidents reported.
Aug 22, 2026
No incidents reported.
Aug 21, 2026
Aug 20, 2026
No incidents reported.
Aug 19, 2026
No incidents reported.
Aug 18, 2026
No incidents reported.
Aug 17, 2026
No incidents reported.
Aug 16, 2026
No incidents reported.
Aug 15, 2026
No incidents reported.
Aug 14, 2026
No incidents reported.
Aug 13, 2026
No incidents reported.
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