Be on the lookout for a new simplified view of this Solution Status page making it easier for you to quickly get the information you need. We'll be rolling out these updates over the next few weeks of June.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
Partial System Outage
About This Site
If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.
Change Healthcare Enterprise
?
Operational
Clinical Decision Support
Operational
CareSelect®
?
Operational
InterQual® AutoReview
Operational
InterQual® Cloud Solutions
?
Operational
InterQual® Coordinated Care
?
Operational
InterQual® Criteria
Operational
InterQual® Customize
?
Operational
InterQual® Review Manager – Hosted
?
Operational
InterQual® Review Manager – Installed
Operational
Patient Education
Operational
InterQual® Government Services
Operational
Clinical Network
Operational
Clinical Exchange Channel Partners including ePrescribe and Orders & Results
?
Operational
Clinical Exchange Labs and Hospitals
Operational
CommonWell
?
Operational
Cost Transparency
Major Outage
Predictive Engagement
?
Major Outage
Provider Directory
?
Major Outage
Customer Portals
Operational
Client Access System
?
Operational
ConnectCenter
?
Operational
Customer Care Hub
Operational
Download Connect
Operational
Enrollment Central
Operational
Government Eligibility, Enrollment & Member Engagement
Major Outage
Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate)
Partial Outage
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits
?
Major Outage
Dental Network
Major Outage
Dental Claim Attachments
?
Partial Outage
Dental Converge
?
Major Outage
Dental Credentialing Manager
?
Major Outage
Dental EDI Network
?
Partial Outage
Dental Practice Analytic Insights
?
Major Outage
Dental Revenue Cycle Insights
?
Major Outage
Medical Network Services (eligibility, enrollment and clearinghouse)
Major Outage
Advanced Claim Management
?
Operational
Batch claims transmission
?
Operational
Remittance/ERA transmission
?
Operational
Real-time eligibility transactions
?
Operational
Hosted Payer Services (HPS)
Operational
Medical claim attachments
?
Operational
Payer Connectivity Services
?
Operational
Revenue Analytics
Major Outage
Medical Network APIs
Major Outage
Claims Responses and Reports API
?
Operational
Claims Status API
?
Operational
Eligibility API
?
Operational
Institutional Claims API
?
Operational
Payer Finder website and API
?
Major Outage
Professional Claims API
?
Operational
Medical Record Retrieval & Clinical Review
Operational
Clinical Abstraction
?
Operational
Medical Record Retrieval
?
Operational
Patient Engagement & Experience
Major Outage
Shop Book and Pay
?
Major Outage
Virtual Front Desk
?
Major Outage
Payer Communications and Payment Services
Operational
Payer Enrollment Services
?
Operational
Settlement Advocate
?
Operational
Communications Complete - Payer
?
Operational
Payment Integrity
Major Outage
DRG Validation
Major Outage
Hospital Bill Audit
Major Outage
Hospital Billing Validation/Short Stay Bill Validation
Major Outage
Pharmacy Benefits & TPA
Operational
Medicaid Pharmacy Benefits Services
?
Operational
Smart Commercial Pharmacy Services
?
Operational
Pharmacy Solutions
Operational
Absolute AR
?
Operational
Converge Rx
?
Operational
Enterprise Pharmacy System
?
Operational
Exchange Dx
?
Operational
Explore Dx
?
Operational
MedRx
?
Operational
MedRx Commercial
Operational
MedRx Flu
Operational
MedRx Medicare
Operational
MedRx Medicaid
Operational
Point-of-Sale Rx
?
Operational
Rx Network Solutions
Operational
Rx Network Solutions ePrescribing
?
Operational
Rx Assist
?
Operational
Rx CardFinder Services
?
Operational
Rx Connect Solution
?
Operational
Rx Edit
?
Operational
Rx Processor Alerts
Operational
Rx Secure Site
Operational
Turn Rx
?
Operational
Provider Communications and Payment Services
Operational
Payment Automation
?
Operational
SmartPay Plus for Providers
Operational
Provider Network Optimization
Operational
Contract Manager
Operational
Provider Manager
Operational
Reimbursement Manager
Operational
Revenue Cycle Management
Major Outage
AccuPost
?
Major Outage
Ahi Lobby
?
Operational
AhiQA
?
Operational
Ambulatory Claims Manager
?
Major Outage
Assurance Reimbursement Management
?
Operational
Claims & Denials Advisor
?
Major Outage
Claims & Denials Management
Major Outage
Clearance Patient Access Suite
Operational
Clearance Patient Access Suite: Advocate
Operational
Clearance Patient Access Suite: Bi-directional connectivity
Operational
Clearance Patient Access Suite: Estimator
Operational
Clearance Patient Access Suite: HL7
Operational
Clearance Patient Access Suite: Medical Necessity
Operational
Clearance Patient Access Suite: Notice of Admission
Operational
Clearance Patient Access Suite: Patient ID
Operational
Clearance Patient Access Suite: Prior Authorization
Operational
Clearance Patient Access Suite: Propensity to Pay
Operational
Clearance Patient Access Suite: qPay
Operational
Clearance Patient Access Suite: Verifier
Operational
Financial Clearance Services
?
Partial Outage
National Payments Connector
?
Degraded Performance
Patient Engagement Suite
Operational
Pulse Revenue Cycle Benchmarking™
Operational
Revenue Integrity (Coding Services)
?
Operational
Revenue Performance Advisor
Operational
Acuity Revenue Cycle Analytics
Operational
Risk Adjustment & Quality
Major Outage
Compliance Reporter
?
Operational
Risk View
?
Operational
Risk Adjustment Coding
?
Major Outage
Value-Based Care
Major Outage
Business Process as a Service (BPaaS)
?
Major Outage
HealthQx
?
Operational
Prometheus Analytics
?
Operational
Risk Manager
Operational
Third-Party Administration
?
Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Updates required for Epic InterQual® integrations (office hours) Jun 11, 2025 13:00-14:00 EDT
Scheduled -
The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard public APIs. All customers accessing InterQual through an integration with Epic must take action to update your integration before Aug. 1, 2025.
Join us during any of the following office hours sessions to plan and complete your upgrade:
• Wednesday, May 14, 1:00-2:00 p.m. ET: Register
• Wednesday, May 21, 1:00-2:00 p.m. ET: Register
• Wednesday, May 28, 1:00-2:00 p.m. ET: Register
• Wednesday, June 4, 1:00-2:00 p.m. ET: Register
• Wednesday, June 11, 1:00-2:00 p.m. ET: Register
Support resources will be available during these sessions to answer any questions, assist with update steps, and help troubleshoot any issues you may encounter.
Additional details
• Detailed instructions and a recording of the April 24 webinar discussing this update can be found on the InterQual Community.
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed.
• If your organization has already completed this InterQual integration update, no further action is required. You can disregard this message.
• If your organization does not access InterQual through an integration with Epic, no action is required. You can disregard this message.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 17593358
May 09, 2025 - 14:47 EDT
Join us during any of the following office hours sessions to plan and complete your upgrade:
• Wednesday, May 14, 1:00-2:00 p.m. ET: Register
• Wednesday, May 21, 1:00-2:00 p.m. ET: Register
• Wednesday, May 28, 1:00-2:00 p.m. ET: Register
• Wednesday, June 4, 1:00-2:00 p.m. ET: Register
• Wednesday, June 11, 1:00-2:00 p.m. ET: Register
Support resources will be available during these sessions to answer any questions, assist with update steps, and help troubleshoot any issues you may encounter.
Additional details
• Detailed instructions and a recording of the April 24 webinar discussing this update can be found on the InterQual Community.
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed.
• If your organization has already completed this InterQual integration update, no further action is required. You can disregard this message.
• If your organization does not access InterQual through an integration with Epic, no action is required. You can disregard this message.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 17593358
May 09, 2025 - 14:47 EDT
InterQual® Cloud Solutions Software Release Jun 12, 2025 00:00-00:10 EDT
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 423 to non-production (integ). This release will be deployed to non-production Thursday, May 22, 2025, 11:00 p.m. ET and to production June 12, 2025.
This release includes the following updates:
• End of support for Microsoft Internet Explorer® 11. With this release, InterQual Cloud Solutions will no longer support Internet Explorer.
• InterQual® Coordinated Care: A new feature streamlines navigation by allowing users to bypass the Subset Overview screen and go directly to the assessment questions.
• Additional enhancements and details are listed on the InterQual® Community What’s New page.
Please note that the InterQual® Resource Center is being retired June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Posted on May 20, 2025 - 11:57 EDT
We are pleased to announce the release of the InterQual® Cloud solutions version 423 to non-production (integ). This release will be deployed to non-production Thursday, May 22, 2025, 11:00 p.m. ET and to production June 12, 2025.
This release includes the following updates:
• End of support for Microsoft Internet Explorer® 11. With this release, InterQual Cloud Solutions will no longer support Internet Explorer.
• InterQual® Coordinated Care: A new feature streamlines navigation by allowing users to bypass the Subset Overview screen and go directly to the assessment questions.
• Additional enhancements and details are listed on the InterQual® Community What’s New page.
Please note that the InterQual® Resource Center is being retired June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Posted on May 20, 2025 - 11:57 EDT
InterQual® Cloud Solutions Software Release Jun 12, 2025 23:00-23:10 EDT
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 423 to production and version 424 to non-production (integ). These releases will be deployed Thursday, June 12, 2025, 11:00 p.m. ET and include the following updates:
• Additional rebranding changes were made to logos, colors, fonts, button styles, and dropdown menus.
• Additional enhancements and details are listed on the InterQual® Community What’s New page.
Please note that the InterQual® Resource Center was retired on June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Posted on Jun 10, 2025 - 16:03 EDT
We are pleased to announce the release of the InterQual® Cloud solutions version 423 to production and version 424 to non-production (integ). These releases will be deployed Thursday, June 12, 2025, 11:00 p.m. ET and include the following updates:
• Additional rebranding changes were made to logos, colors, fonts, button styles, and dropdown menus.
• Additional enhancements and details are listed on the InterQual® Community What’s New page.
Please note that the InterQual® Resource Center was retired on June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Posted on Jun 10, 2025 - 16:03 EDT
SmartPay Plus IP Addresses Jun 23, 2025 00:00-00:10 EDT
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.
New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me
IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
Posted on Jun 02, 2025 - 14:23 EDT
New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me
IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
Posted on Jun 02, 2025 - 14:23 EDT
SmartPay Plus IP Addresses Jun 23, 2025 00:00-00:10 EDT
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.
New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me
IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
Posted on Jun 04, 2025 - 13:54 EDT
New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me
IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
Posted on Jun 04, 2025 - 13:54 EDT
SmartPay Plus IP Address Update Jun 23, 2025 00:00-00:10 EDT
Update:
Secondary 3-hour Production Testing will be performed June 17 with a bridge call (noon-3:00 p.m. ET).
Original notice sent June 4, 2025
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.
New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me
IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
Posted on Jun 09, 2025 - 13:38 EDT
Secondary 3-hour Production Testing will be performed June 17 with a bridge call (noon-3:00 p.m. ET).
Original notice sent June 4, 2025
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.
New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me
IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
Posted on Jun 09, 2025 - 13:38 EDT
Postage Rate Update Jul 13, 2025 00:00-00:10 EDT
Dear Valued Customer,
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.
In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025, pending approval from the Postal Regulatory Commission:
Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545
New Rate
Effective July 13, 2025
(Pending Approval)
Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593
Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS’ planned rate increases in general to help you plan your budgets.
Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.
We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.
Thank you for your attention,
Optum
REF 17424017
Posted on May 05, 2025 - 10:30 EDT
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.
In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025, pending approval from the Postal Regulatory Commission:
Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545
New Rate
Effective July 13, 2025
(Pending Approval)
Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593
Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS’ planned rate increases in general to help you plan your budgets.
Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.
We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.
Thank you for your attention,
Optum
REF 17424017
Posted on May 05, 2025 - 10:30 EDT
REMINDER: Postage Rate Update Jul 13, 2025 00:00-00:10 EDT
Dear Valued Customer,
Postage Rates & Optimization
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.
In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025. They have been approved by the Postal Regulatory Commission:
Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545
New Rate
Effective July 13, 2025
Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593
Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS rate increases in general to help you plan your budgets.
Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.
We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.
Thanks for your attention,
Optum
Posted on Jun 05, 2025 - 17:07 EDT
Postage Rates & Optimization
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.
In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025. They have been approved by the Postal Regulatory Commission:
Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545
New Rate
Effective July 13, 2025
Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593
Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS rate increases in general to help you plan your budgets.
Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.
We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.
Thanks for your attention,
Optum
Posted on Jun 05, 2025 - 17:07 EDT
Updates required for Epic InterQual® AutoReview integrations Aug 1, 2025 00:00-00:10 EDT
This message is intended for customers using InterQual AutoReview.
The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard open APIs. All customers using InterQual AutoReview must take action to upgrade their integration by Aug. 1, 2025 by taking the following steps:
1. Review the implementation guides and anticipated resource requirements for MRS (InterQual Connect) and AutoReview found on InterQual Community (links below).
2. Verify your current version of Epic and special updates. If your Epic version is not listed in Updates required for Epic InterQual integration, Please confirm when your next scheduled upgrade is planned. Otherwise, please ensure that you have taken the special upgrades listed in the guide.
3. Request InterQual MRS and AutoReview Apps in Epic Vendor Services
• InterQual® Medical Review Service for providers - v2.1
• InterQual® Medical Review Service for providers (backend basic) - v1.1
• InterQual® Medical Review Service for providers (backend enhanced) - v1.1
• InterQual® AutoReview – v1.6
• InterQual® AutoReview – backend systems – v1.2
4. Reach out to your customer experience lead with any questions.
Your Customer Experience lead will be reaching out in the coming week to arrange a technical meeting to answer any questions and work through details of the build.
Benefits of this upgrade include:
• Enhanced display of clinical data summaries for InterQual® AutoReview
• Implementation of backend OAuth to enhance security
• Implementation of Epic’s CriteriaReview and Open FHIR APIs for enhanced interoperability
• Prerequisite to new AutoReview capabilities leveraging clinical notes
Additional details
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed: Register now for the InterQual Community.
• Detailed instructions and discussion about this upgrade can be found on the InterQual Community site: Updates required for Epic InterQual integration and Updates required for Epic InterQual AutoReview integrations.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
Posted on Jun 02, 2025 - 16:52 EDT
The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard open APIs. All customers using InterQual AutoReview must take action to upgrade their integration by Aug. 1, 2025 by taking the following steps:
1. Review the implementation guides and anticipated resource requirements for MRS (InterQual Connect) and AutoReview found on InterQual Community (links below).
2. Verify your current version of Epic and special updates. If your Epic version is not listed in Updates required for Epic InterQual integration, Please confirm when your next scheduled upgrade is planned. Otherwise, please ensure that you have taken the special upgrades listed in the guide.
3. Request InterQual MRS and AutoReview Apps in Epic Vendor Services
• InterQual® Medical Review Service for providers - v2.1
• InterQual® Medical Review Service for providers (backend basic) - v1.1
• InterQual® Medical Review Service for providers (backend enhanced) - v1.1
• InterQual® AutoReview – v1.6
• InterQual® AutoReview – backend systems – v1.2
4. Reach out to your customer experience lead with any questions.
Your Customer Experience lead will be reaching out in the coming week to arrange a technical meeting to answer any questions and work through details of the build.
Benefits of this upgrade include:
• Enhanced display of clinical data summaries for InterQual® AutoReview
• Implementation of backend OAuth to enhance security
• Implementation of Epic’s CriteriaReview and Open FHIR APIs for enhanced interoperability
• Prerequisite to new AutoReview capabilities leveraging clinical notes
Additional details
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed: Register now for the InterQual Community.
• Detailed instructions and discussion about this upgrade can be found on the InterQual Community site: Updates required for Epic InterQual integration and Updates required for Epic InterQual AutoReview integrations.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
Posted on Jun 02, 2025 - 16:52 EDT