Optum Solutions Status

Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® Operational

Clinical Exchange Operational

Contract Manager Operational

Dental Network Operational

HealthQx Operational

InterQual Operational

Medical Network Operational

Batch Operational

Real Time Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Pharmacy Solutions Operational

Absolute AR Operational

MedRx Operational

Pharmacy Data Solutions Operational

Pharmacy Network Solutions Operational

Pharmacy Software Solutions Operational

Provider Manager Operational

Revenue Cycle Management Operational

AccuPost Operational

Acuity Revenue Cycle Analytics Operational

Assurance Reimbursement Management Operational

Revenue Performance Advisor Operational

Reimbursement Manager Operational

Risk Manager Operational

Risk View Operational

SmartPay Plus Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Postage Rate Update Jul `13`, `2025` `00:00`-`00:10` EDT

Dear Valued Customer,

In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.

In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025, pending approval from the Postal Regulatory Commission:

Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545

New Rate
Effective July 13, 2025
(Pending Approval)
Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593

Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS’ planned rate increases in general to help you plan your budgets.

Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.

We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.

Thank you for your attention,
Optum

REF 17424017
Posted on May 05, 2025 - 10:30 EDT

REMINDER: Postage Rate Update Jul `13`, `2025` `00:00`-`00:10` EDT

Dear Valued Customer,

Postage Rates & Optimization
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.

In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025. They have been approved by the Postal Regulatory Commission:

Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545

New Rate
Effective July 13, 2025
Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593

Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS rate increases in general to help you plan your budgets.

Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.

We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.

Thanks for your attention,
Optum
Posted on Jun 05, 2025 - 17:07 EDT

Updates required for Epic InterQual® AutoReview integrations Aug `1`, `2025` `00:00`-`00:10` EDT

This message is intended for customers using InterQual AutoReview.

The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard open APIs. All customers using InterQual AutoReview must take action to upgrade their integration by Aug. 1, 2025 by taking the following steps:

1. Review the implementation guides and anticipated resource requirements for MRS (InterQual Connect) and AutoReview found on InterQual Community (links below).

2. Verify your current version of Epic and special updates. If your Epic version is not listed in Updates required for Epic InterQual integration, Please confirm when your next scheduled upgrade is planned. Otherwise, please ensure that you have taken the special upgrades listed in the guide.

3. Request InterQual MRS and AutoReview Apps in Epic Vendor Services
• InterQual® Medical Review Service for providers - v2.1
• InterQual® Medical Review Service for providers (backend basic) - v1.1
• InterQual® Medical Review Service for providers (backend enhanced) - v1.1
• InterQual® AutoReview – v1.6
• InterQual® AutoReview – backend systems – v1.2

4. Reach out to your customer experience lead with any questions.
Your Customer Experience lead will be reaching out in the coming week to arrange a technical meeting to answer any questions and work through details of the build.

Benefits of this upgrade include:
• Enhanced display of clinical data summaries for InterQual® AutoReview
• Implementation of backend OAuth to enhance security
• Implementation of Epic’s CriteriaReview and Open FHIR APIs for enhanced interoperability
• Prerequisite to new AutoReview capabilities leveraging clinical notes

Additional details
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed: Register now for the InterQual Community.
• Detailed instructions and discussion about this upgrade can be found on the InterQual Community site: Updates required for Epic InterQual integration and Updates required for Epic InterQual AutoReview integrations.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
Posted on Jun 02, 2025 - 16:52 EDT

Past Incidents

Jul 3, 2025

No incidents reported today.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

Resolved Notice: Clinical Exchange application

Resolved - The Clinical Exchange application is back online and all transactions are processing as expected. We will continue to monitor the application. The root cause was related to an AWS update that was reverted, and an official RCA document will be provided after a full internal review is completed. If you experience issues logging in, please log out and log back into the application.

INC/CSA/Ref #INC0738379
Jul 1, 11:03 EDT

Monitoring - The Clinical Exchange application is back online. Results processing efforts started at approximately 5 AM Central and results are being delivered to customers. We will continue to monitor the application. The root cause was related to an AWS update that was reverted. If you experience issues logging in, please log out and log back into the application.
Jul 1, 10:21 EDT

Update - The application is still unavailable. We are continuing our restoration efforts regarding the Clinical Exchange application. The incident started at 3 AM central and the root cause is related to an update applied to our AWS servers. The update was reverted and application restoration is in progress. This does impact all application access - lab orders and results and e-prescribe and SST.
Jul 1, 09:13 EDT

Identified - The application is still unavailable. This is impacting all functionality on Clinical Exchange, lab orders and results and e-prescribe.

INC/CSA/Ref #INC0738379
Jul 1, 08:03 EDT

Investigating - The Clinical Exchange application is currently experiencing an outage. The application is currently unavailable, and restoration is in progress. Start time = 3 am CST

INC/CSA/Ref #INC0738379
Jul 1, 07:01 EDT

Resolved Notice: Medical network Real Time Facing Issue

Resolved - Services have been restored, and processing times have returned to normal.

INC/CSA/Ref #INC0738379
Jul 1, 07:19 EDT

Identified - The issue has been identified, and the resolution is currently in progress.

INC/CSA/Ref #INC0738379
Jul 1, 06:40 EDT

Investigating - Medical Network Realtime transactions are failing for ~50% of transactions. Troubleshooting in process.

INC/CSA/Ref #INC0738379
Jul 1, 05:35 EDT

Jun 30, 2025

SmartPay Plus IP Address Reminder June 30, 2025

Completed - The scheduled maintenance has been completed.
Jun 30, 17:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 14:45 EDT

Scheduled - On June 30, 2:00 p.m. ET we will again test the production environment’s IP addresses.

Thank you for your patience and understanding as we strive to improve the payment integrity and security of the SmartPay Plus Platform. Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns. Should you have any questions, concerns, or encounter any ongoing issues, please do not hesitate to contact us at pbps_support_team@optum.com.

Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns.

Best Regards,

SmartPay Plus Support
Jun 30, 14:39 EDT

SmartPay Plus IP Address Update June 26, 2025

Completed - The scheduled maintenance has been completed.
Jun 30, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 14:00 EDT

Update - Date Identified: June 30th, 2025

On June 30th, starting at 2 p.m. EST we will again test the production environment’s IP addresses.

Thank you for your patience and understanding as we strive to improve the payment integrity and security of the SmartPay Plus Platform. Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns. Should you have any questions, concerns, or encounter any ongoing issues, please do not hesitate to contact us at pbps_support_team@optum.com.

Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns.

Best Regards,

SmartPay Plus Support
Jun 27, 13:00 EDT

Scheduled - Date Identified: June 30th, 2025

On June 30th, starting at 2 p.m. EST we will again test the production environment’s IP addresses.

Thank you for your patience and understanding as we strive to improve the payment integrity and security of the SmartPay Plus Platform. Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns. Should you have any questions, concerns, or encounter any ongoing issues, please do not hesitate to contact us at pbps_support_team@optum.com.

Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns.

Best Regards,

SmartPay Plus Support
Jun 26, 13:52 EDT

SmartPay Plus IP Address Update June 18, 2025

Completed - The scheduled maintenance has been completed.
Jun 30, 13:50 EDT

Scheduled - Date Identified: June 18, 2025
During our live testing efforts we recently identified a service interruption affecting some customers using SmartPay Plus. To ensure continued stability and performance, we have rolled back the recent update that contributed to the issue.
This rollback has successfully resolved the problem, and services are now operating normally.
We appreciate your patience and understanding as we worked to restore functionality. If you have any further concerns or experience ongoing issues, please don’t hesitate to reach us at pbps_support_team@optum.com.

Upcoming scheduled maintenance notice
Update: June 24 - Final cutover
• Final Production cutover
• Occurring early morning
• Ongoing monitoring through settlements and EOD/overnight activities

Original notice sent June 4, 2025
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.

New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me

IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160

We will provide more details soon on how to test and confirm your network environment is configured correctly.

If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
Jun 18, 17:14 EDT

SmartPay Plus IP Address Update

Completed - The scheduled maintenance has been completed.
Jun 30, 13:50 EDT

Scheduled - Update:
Secondary 3-hour Production Testing will be performed June 17 with a bridge call (noon-3:00 p.m. ET).

Original notice sent June 4, 2025
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.

New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me

IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160

We will provide more details soon on how to test and confirm your network environment is configured correctly.

If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
Jun 9, 13:38 EDT

SmartPay Plus IP Addresses

Completed - The scheduled maintenance has been completed.
Jun 30, 13:50 EDT

Scheduled - We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.

New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me

IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160

We will provide more details soon on how to test and confirm your network environment is configured correctly.

If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
Jun 4, 13:54 EDT

Resolve - Pharmacy Network Solutions

Resolved - Optum Insight Rx Network experienced some service disruption starting at 1:15am CST until 7:20am CST.

The Rx Network client site, https://rxnselfservice.changehealthcare.com, was impacted during this time. Pharmacy transactions to Rx Connect and related services (Rx Cardfinder, Rx Edit) were not impacted.

Script routing to Optum Insight was impacted during this time, e-prescriptions sent during this time failed to fax. Services have been restored and we are seeing normal transaction processing.

Optum Insight Pharmacy Network is closely monitoring the restoration.
Jun 30, 09:03 EDT

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

Initial: InterQual® Government Services Outage

Resolved - The issue impacting users from accessing the InterQual Government Services production environment has been investigated and resolved. We’ve confirmed that InterQual systems are functioning as expected.
Jun 27, 09:13 EDT

Investigating - We are aware of an issue currently preventing users from accessing the InterQual Government Services production environment (https://prod-gov.dsiqc.changehealthcare.com/caas). We are currently investigating this issue. Additional information will be provided as we make progress towards a resolution.

# INC43894767
Jun 27, 08:27 EDT

Jun 26, 2025

No incidents reported.

Jun 25, 2025

Optum Self Service Tool release

Completed - The scheduled maintenance has been completed.
Jun 25, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 19:00 EDT

Scheduled - Clinical Exchange Self Service Tool Enhancements are scheduled for deployment June 25, 2025, 7:00 p.m. ET. The release is expected to take no more than 3 hours. During this window, attempts to log into the website or use of the product features may be disrupted.

Included in this release:
• Rebranding changes (updates to colors and logo)
• Bug Fix: Ignore case when sorting the facility list.
• UI change: A new Customer ID field has been added to the enrollment web form. Channel Partners can use this field if they provide Optum with a unique internal ID when submitting a new practice setup.
• UI change: added a One Healthcare Username column to the User section of a Live Practice.
• UI Change: When the details of a Live Practice are being viewed, 2 new links are available at the top right of the screen that can navigate the user directly to the Caregivers or User sections. A blue up arrow at the bottom right of the page will take the user back to the top of the screen.
Jun 23, 15:59 EDT

Jun 24, 2025

Updates required for Epic InterQual® integrations (office hours)

Completed - The scheduled maintenance has been completed.
Jun 24, 11:29 EDT

Scheduled - The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard public APIs. All customers accessing InterQual through an integration with Epic must take action to update your integration before Aug. 1, 2025.

Join us during any of the following office hours sessions to plan and complete your upgrade:

• Wednesday, May 14, 1:00-2:00 p.m. ET: Register
• Wednesday, May 21, 1:00-2:00 p.m. ET: Register
• Wednesday, May 28, 1:00-2:00 p.m. ET: Register
• Wednesday, June 4, 1:00-2:00 p.m. ET: Register
• Wednesday, June 11, 1:00-2:00 p.m. ET: Register

Support resources will be available during these sessions to answer any questions, assist with update steps, and help troubleshoot any issues you may encounter.

Additional details
• Detailed instructions and a recording of the April 24 webinar discussing this update can be found on the InterQual Community.
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed.
• If your organization has already completed this InterQual integration update, no further action is required. You can disregard this message.
• If your organization does not access InterQual through an integration with Epic, no action is required. You can disregard this message.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 17593358
May 9, 14:47 EDT

InterQual® Cloud Solutions Software Release

Completed - The scheduled maintenance has been completed.
Jun 24, 11:24 EDT

Scheduled - This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® Cloud solutions version 423 to production and version 424 to non-production (integ). These releases will be deployed Thursday, June 12, 2025, 11:00 p.m. ET and include the following updates:

• Additional rebranding changes were made to logos, colors, fonts, button styles, and dropdown menus.
• Additional enhancements and details are listed on the InterQual® Community What’s New page.

Please note that the InterQual® Resource Center was retired on June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.

Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Jun 10, 16:03 EDT

InterQual® Cloud Solutions Software Release

Completed - The scheduled maintenance has been completed.
Jun 24, 11:23 EDT

Scheduled - This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® Cloud solutions version 423 to non-production (integ). This release will be deployed to non-production Thursday, May 22, 2025, 11:00 p.m. ET and to production June 12, 2025.

This release includes the following updates:
• End of support for Microsoft Internet Explorer® 11. With this release, InterQual Cloud Solutions will no longer support Internet Explorer.
• InterQual® Coordinated Care: A new feature streamlines navigation by allowing users to bypass the Subset Overview screen and go directly to the assessment questions.
• Additional enhancements and details are listed on the InterQual® Community What’s New page.

Please note that the InterQual® Resource Center is being retired June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.

Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
May 20, 11:57 EDT

Jun 23, 2025

SmartPay Plus IP Addresses

Completed - The scheduled maintenance has been completed.
Jun 23, 00:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:00 EDT

Jun 22, 2025

Payment Estimator System Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 10:00 EDT

Scheduled - Payment Estimator is scheduled for system maintenance Saturday, June 21, 2025, 10:00 a.m.-Sunday, June 22, 2025, 10:00 a.m. ET.

During this time, sites, Estimates, Patient ID and Propensity to Pay may be intermittently unavailable or may not perform as expected.
Jun 20, 11:41 EDT

Scheduled Maintenance – June 2025

Completed - The scheduled maintenance has been completed.
Jun 22, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 14:00 EDT

Scheduled - Dear Valued Customer,

Optum will be completing planned system maintenance according to the following maintenance schedule for the month of June.

Maintenance Schedule
Begin: June 21, 1:00 p.m. CT
End: June 22, 8:00 a.m. CT
(Duration of 19 hours)

System functionality will be intermittent during this scheduled maintenance window. The impacted services are as follows:
• FTP connectivity
• File importing and reporting
• Client Access System (CAS)
• API connectivity

There may be additional maintenance outages for the month of June, and additional communications will be shared with those details as they become available.

If you have any questions or concerns, please contact our support team through the Customer Care Hub.

What you need to do?
Please be advised of the maintenance and adjust your schedule or processes as needed.

We appreciate your patience,
Optum
Jun 17, 12:53 EDT

Jun 21, 2025

Jun 20, 2025

No incidents reported.

Jun 19, 2025

Resolved Issue: Clinical Exchange lab orders and results processing

Resolved - Clinical Exchange was currently experiencing an issue with lab orders and results. The application was available but orders and results processing were delayed.

Lab orders and results processing delays occurred June 18, 2025, 11:00 p.m.-June 19, 2025, 9:00 a.m. ET. All orders and results are now processing as expected.
Jun 19, 09:32 EDT

All Systems Operational

About This Site

Scheduled Maintenance

Postage Rate Update Jul 13, 2025 00:00-00:10 EDT

REMINDER: Postage Rate Update Jul 13, 2025 00:00-00:10 EDT

Updates required for Epic InterQual® AutoReview integrations Aug 1, 2025 00:00-00:10 EDT

Past Incidents

Postage Rate Update Jul `13`, `2025` `00:00`-`00:10` EDT

REMINDER: Postage Rate Update Jul `13`, `2025` `00:00`-`00:10` EDT

Updates required for Epic InterQual® AutoReview integrations Aug `1`, `2025` `00:00`-`00:10` EDT