For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
Identified - Pharmacy Partners, Jan. 11, 2025, we have received reports that electronic vouchers, data feeds, as well as pre- and post-edit functionalities may not be working as expected. Upon investigation, it appears these issues may be related to certain software providers. If you are experiencing any issues, we recommend contacting your software provider for further assistance.
Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available.
If you have any questions or require additional support, please do not hesitate to reach out to us.
Thank you for your business.
REF 15804152 1/11/2025
Jan 11, 2025 - 09:57 EST
Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available.
If you have any questions or require additional support, please do not hesitate to reach out to us.
Thank you for your business.
REF 15804152 1/11/2025
Jan 11, 2025 - 09:57 EST
Identified - Clinical Exchange is experiencing delays with SFTP connected customers. Please note that this includes Lab orders and results. Messages are being delivered, but there is a potential delay of 1-2 hours for message delivery.
REF 829464
Dec 03, 2024 - 15:30 EST
REF 829464
Dec 03, 2024 - 15:30 EST
About This Site
If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.
As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.
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Errata notification August 22, 2024
Aug 22, 2024 10:00-10:10 EDT
The purpose of this communication is to inform you of errors identified that could potentially affect the outcome of a review in the following InterQual® module. This corrected content will be available in the InterQual 2024 October release.
• Behavioral Health Child and Adolescent Psychiatry
For detailed information about this issue and the appropriate update, refer to the 2024 Known Issues List, located in the InterQual® Resource Center. Go to Clinical Resources, select Known Issues List, and then select 2024 Known Issues List.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 758600
Posted on Aug 22, 2024 - 09:58 EDT
• Behavioral Health Child and Adolescent Psychiatry
For detailed information about this issue and the appropriate update, refer to the 2024 Known Issues List, located in the InterQual® Resource Center. Go to Clinical Resources, select Known Issues List, and then select 2024 Known Issues List.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 758600
Posted on Aug 22, 2024 - 09:58 EDT
Correction: InterQual® Cloud Solutions August 23, 2024 Software Release
Aug 23, 2024 23:00-23:10 EDT
Update -
Correction: InterQual® Cloud Solutions August 23, 2024 Software Release at 11 p.m. ET
Scheduled - This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the August 23, 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 756850
Aug 20, 2024 - 13:42 EDT
Scheduled - This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the August 23, 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 756850
Aug 20, 2024 - 13:42 EDT
Scheduled -
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the August 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
Contact Information For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 756850 8/20/2024
Aug 23, 2024 - 23:00 EDT
We are pleased to announce the August 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews
Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile
Contact Information For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 756850 8/20/2024
Aug 23, 2024 - 23:00 EDT
InterQual® 2024 September content release
Sep 6, 2024 11:00-11:10 EDT
We are pleased to announce that the InterQual 2024 September content release is now available for all InterQual® Cloud Solutions customers as of Friday, September 6, 2024.
This content release includes updates to the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
InterQual Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 769900
Posted on Sep 06, 2024 - 10:58 EDT
This content release includes updates to the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
InterQual Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 769900
Posted on Sep 06, 2024 - 10:58 EDT
InterQual® Review Manager Hosted Maintenance
Sep 26, 2024 21:00 - Sep 27, 2024 03:00 EDT
This message is intended for InterQual® Review Manager Hosted customers.
The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:
• Start: Thursday, Sep. 26, 2024, 9:00 p.m. ET
• End: Friday, Sep. 27, 2024, 3:00 a.m. ET
Customers will experience up to 60 minutes of downtime during this 6-hour maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.
REF 784550
Posted on Sep 25, 2024 - 12:09 EDT
The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:
• Start: Thursday, Sep. 26, 2024, 9:00 p.m. ET
• End: Friday, Sep. 27, 2024, 3:00 a.m. ET
Customers will experience up to 60 minutes of downtime during this 6-hour maintenance window.
Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.
REF 784550
Posted on Sep 25, 2024 - 12:09 EDT
InterQual® 2024 October Content Release
Oct 4, 2024 09:00-09:10 EDT
We are pleased to announce that the InterQual® 2024 October content release is now available for all InterQual® Cloud Solutions customers as of Friday, October 4, 2024.
This content release includes updates to the following modules:
• InterQual® Child and Adolescent Psychiatry Criteria
• InterQual® Behavioral Health Services Criteria
• InterQual® Durable Medical Equipment Criteria
• InterQual® Imaging Criteria
• InterQual® Molecular Diagnostics Criteria
• InterQual® Procedures Criteria
• InterQual® Specialty Rx Non Oncology Criteria
• InterQual® Specialty Referral Criteria
• InterQual® Retrospective Monitoring Criteria
• The ASAM Criteria® Navigator
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
InterQual® Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
REF 792050
Posted on Oct 04, 2024 - 07:45 EDT
This content release includes updates to the following modules:
• InterQual® Child and Adolescent Psychiatry Criteria
• InterQual® Behavioral Health Services Criteria
• InterQual® Durable Medical Equipment Criteria
• InterQual® Imaging Criteria
• InterQual® Molecular Diagnostics Criteria
• InterQual® Procedures Criteria
• InterQual® Specialty Rx Non Oncology Criteria
• InterQual® Specialty Referral Criteria
• InterQual® Retrospective Monitoring Criteria
• The ASAM Criteria® Navigator
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.
InterQual® Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
REF 792050
Posted on Oct 04, 2024 - 07:45 EDT
InterQual Cloud Solutions Software Release
Oct 10, 2024 23:00-23:01 EDT
Scheduled -
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 408, which includes the following updates:
• InterQual® AutoReview summary enhancements
• Sign-in changes for non-SSO users
• Additional improvements and fixes
This release will be deployed on Thursday, Oct. 10, 2024, at 11 p.m. ET. For additional details, see the What’s New page on the InterQual® Resource Center.
Action Required: Sign-in changes
On Oct. 17, signing in with One Healthcare ID will be required for all admin users accessing the production environment. Starting on Oct. 31 through Dec. 31, signing in with One Healthcare ID will be required for all non-SSO users on an organization-by-organization basis. Visit the What’s New page on the InterQual® Resource Center to learn more.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 793800
Oct 08, 2024 - 16:51 EDT
We are pleased to announce the release of the InterQual® Cloud solutions version 408, which includes the following updates:
• InterQual® AutoReview summary enhancements
• Sign-in changes for non-SSO users
• Additional improvements and fixes
This release will be deployed on Thursday, Oct. 10, 2024, at 11 p.m. ET. For additional details, see the What’s New page on the InterQual® Resource Center.
Action Required: Sign-in changes
On Oct. 17, signing in with One Healthcare ID will be required for all admin users accessing the production environment. Starting on Oct. 31 through Dec. 31, signing in with One Healthcare ID will be required for all non-SSO users on an organization-by-organization basis. Visit the What’s New page on the InterQual® Resource Center to learn more.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 793800
Oct 08, 2024 - 16:51 EDT
InterQual® Cloud Solutions Software Release
Oct 24, 2024 23:00-23:01 EDT
Scheduled -
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 409, which includes the following updates:
• Sign-in changes for non-SSO users
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment on Thursday, Oct. 24, 2024, at 11:00 p.m. ET and to the production environment on Thursday, Nov. 7, 2024, at 11:00 p.m. ET.
Action Required: Sign-in changes
Signing in with One Healthcare ID will be required for all non-SSO users by Oct. 31, 2024. Visit the What’s New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 802600
Oct 24, 2024 - 16:29 EDT
We are pleased to announce the release of the InterQual® Cloud solutions version 409, which includes the following updates:
• Sign-in changes for non-SSO users
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment on Thursday, Oct. 24, 2024, at 11:00 p.m. ET and to the production environment on Thursday, Nov. 7, 2024, at 11:00 p.m. ET.
Action Required: Sign-in changes
Signing in with One Healthcare ID will be required for all non-SSO users by Oct. 31, 2024. Visit the What’s New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 802600
Oct 24, 2024 - 16:29 EDT
Action Required InterQual Review Manager Hosted sign-in changes
Oct 30, 2024 21:00-21:30 EDT
Upcoming scheduled maintenance notice
This message is intended for InterQual® Review Manager Hosted customers.
Reminder: Starting Oct. 31, 2024, InterQual Review Manager Hosted users will be required to use One Healthcare ID for sign-in. To maintain access to InterQual Review Manager Hosted, all users will be required to create a One Healthcare ID (OHID) before Oct. 31. For details about One Healthcare ID, go to the InterQual® Review Manager page on the InterQual® Resource Center.
Review Manager Hosted customers will experience up to 15 minutes of downtime Oct. 30, 2024, 9-9:30 p.m. ET while updates are deployed to support this requirement.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 806805
Posted on Oct 29, 2024 - 14:54 EDT
This message is intended for InterQual® Review Manager Hosted customers.
Reminder: Starting Oct. 31, 2024, InterQual Review Manager Hosted users will be required to use One Healthcare ID for sign-in. To maintain access to InterQual Review Manager Hosted, all users will be required to create a One Healthcare ID (OHID) before Oct. 31. For details about One Healthcare ID, go to the InterQual® Review Manager page on the InterQual® Resource Center.
Review Manager Hosted customers will experience up to 15 minutes of downtime Oct. 30, 2024, 9-9:30 p.m. ET while updates are deployed to support this requirement.
Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 806805
Posted on Oct 29, 2024 - 14:54 EDT
InterQual® Cloud Solutions Software Release
Nov 7, 2024 23:00-23:01 EST
This message is intended for InterQual® Cloud Solutions customers.
We are pleased to announce the release of the InterQual® Cloud solutions version 409 to production and version 410 to non-production (integ). These releases include the following updates:
• Sign-in changes for non-SSO users.
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What's New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, November 7, 2024, at 11 p.m. ET.
Action Required: Sign-in changes
Visit the What's New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 809709
Posted on Nov 06, 2024 - 12:55 EST
We are pleased to announce the release of the InterQual® Cloud solutions version 409 to production and version 410 to non-production (integ). These releases include the following updates:
• Sign-in changes for non-SSO users.
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What's New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, November 7, 2024, at 11 p.m. ET.
Action Required: Sign-in changes
Visit the What's New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 809709
Posted on Nov 06, 2024 - 12:55 EST
Optum Insight's Secure Site - Undergoing Maintenance
Nov 25, 2024 16:00-18:00 EST
Optum Insight's Secure Site website is currently undergoing maintenance. During this time, you will be unable to access the secure site (which includes Cardfinder and PPE Override Manager). We expect this outage to be no more than two business hours. Thank you for your patience during this time.
REF 826435
Posted on Nov 25, 2024 - 15:56 EST
REF 826435
Posted on Nov 25, 2024 - 15:56 EST
Important Security Changes to Clinical Exchange (Clinician) December 10, 2024
Dec 4, 2024 22:00 - Dec 5, 2024 01:00 EST
Effective Dec. 10, 2024, at 10 p.m. ET, Optum Clinical Exchange security enhancements are scheduled for deployment. The release is expected to take no more than three hours. During this window, attempts to log into the website or use the product features may be disrupted.
Maintenance Window:
Begin: Dec. 10, 2024, 10:00 p.m. ET
End: Dec. 11, 2024, 12:59 a.m. ET
Should you have any questions or issues after the upgrade, please do not hesitate to contact the support center. We strive to continuously improve our Clinical Exchange services for improved operational efficiencies and reduced administrative costs.
REF 829065
Posted on Dec 04, 2024 - 15:19 EST
Maintenance Window:
Begin: Dec. 10, 2024, 10:00 p.m. ET
End: Dec. 11, 2024, 12:59 a.m. ET
Should you have any questions or issues after the upgrade, please do not hesitate to contact the support center. We strive to continuously improve our Clinical Exchange services for improved operational efficiencies and reduced administrative costs.
REF 829065
Posted on Dec 04, 2024 - 15:19 EST
Clearance Patient Access Suite Product Update (2024.02)
Dec 5, 2024 21:00 - Dec 6, 2024 01:00 EST
Optum will be performing a scheduled product update for Clearance Patient Access Suite on Thurs. Dec. 5, 2024 from 9 p.m. to 1 a.m. ET, Fri., Dec. 6, 2024 (outside of the regular maintenance window).
What is included with this update?
Clearance 2024.02 features the following enhancements:
•Authorization Work Screen Update – Two banners have been added to the panel headers in the Authorization Work Screen to better identify the authorization or referral transaction type of inquiry or submission.
What do you need to do?
•Read the Release Notes (also available in the product after the update).
•Inform your team that these changes are on the way!
REF 829857
Posted on Dec 04, 2024 - 16:29 EST
What is included with this update?
Clearance 2024.02 features the following enhancements:
•Authorization Work Screen Update – Two banners have been added to the panel headers in the Authorization Work Screen to better identify the authorization or referral transaction type of inquiry or submission.
What do you need to do?
•Read the Release Notes (also available in the product after the update).
•Inform your team that these changes are on the way!
REF 829857
Posted on Dec 04, 2024 - 16:29 EST
InterQual® Customize January 9 software release
Jan 9, 2025 21:00-21:10 EST
We are pleased to announce the January 2025 release of InterQual® Customize, which includes these updates:
• UI/UX enhancements to the Notes library
• UI/UX enhancements to the Codes editor
• UI enhancements to the Citations editor
These changes will be deployed to the production environment on Thursday, Jan. 9, 2025, between 8 p.m. ET and 9 p.m. ET. The application will be available while these updates are deployed, though users may experience degraded performance during the maintenance window.
Contact Information For any additional information or assistance, sign in to the Customer Care Hub
REF 15782889 1/9/2025
Posted on Jan 09, 2025 - 11:35 EST
• UI/UX enhancements to the Notes library
• UI/UX enhancements to the Codes editor
• UI enhancements to the Citations editor
These changes will be deployed to the production environment on Thursday, Jan. 9, 2025, between 8 p.m. ET and 9 p.m. ET. The application will be available while these updates are deployed, though users may experience degraded performance during the maintenance window.
Contact Information For any additional information or assistance, sign in to the Customer Care Hub
REF 15782889 1/9/2025
Posted on Jan 09, 2025 - 11:35 EST
InterQual® Coordinated Care Maintenance January 9, 2025
Jan 9, 2025 21:00-22:00 EST
Upcoming scheduled maintenance notice
The InterQual® Coordinated Care Production environments will be unavailable due to maintenance on Thursday, Jan. 9, 2025, at 9 p.m. ET for approximately 1 hour. Users do not need to take any action but should stop their work before 9 p.m. ET or their session will be interrupted.
We appreciate your support and apologize for any inconvenience this may cause.
Updated Maintenance Schedule
Begin: Jan. 9, 2025, 9 p.m. ET
End: Jan. 9, 2025, 10 p.m. ET
Contact Information: For any additional information or assistance, log on to the Customer Care Hub and submit a new case to Product Support.
REF 15782891 1/9/2025
Posted on Jan 09, 2025 - 11:45 EST
The InterQual® Coordinated Care Production environments will be unavailable due to maintenance on Thursday, Jan. 9, 2025, at 9 p.m. ET for approximately 1 hour. Users do not need to take any action but should stop their work before 9 p.m. ET or their session will be interrupted.
We appreciate your support and apologize for any inconvenience this may cause.
Updated Maintenance Schedule
Begin: Jan. 9, 2025, 9 p.m. ET
End: Jan. 9, 2025, 10 p.m. ET
Contact Information: For any additional information or assistance, log on to the Customer Care Hub and submit a new case to Product Support.
REF 15782891 1/9/2025
Posted on Jan 09, 2025 - 11:45 EST
InterQual® Cloud Solutions Software Release
Jan 9, 2025 23:00-23:01 EST
Update -
This communication is being sent to correct a broken link to the What's New page on the InterQual Resource Center.
We are pleased to announce the release of the InterQual® Cloud solutions version 412 to production and 414 to non-production (integ). These releases include the following updates:
• The subset search now limits search results by default to the latest version of content only, unless otherwise specified with search filters.
• Reviewers can now explicitly indicate that a criteria point is not satisfied by selecting a Not Met icon (X) on the criteria point.
• Subset search filters are retained when you return to the Select Subset screen after selecting “Change Subset.”
• Additional enhancements and details are listed on the InterQual® Resource Center What’s New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, Jan. 9, 2024, at 11 p.m. ET.
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15771758
Jan 08, 2025 - 13:57 EST
We are pleased to announce the release of the InterQual® Cloud solutions version 412 to production and 414 to non-production (integ). These releases include the following updates:
• The subset search now limits search results by default to the latest version of content only, unless otherwise specified with search filters.
• Reviewers can now explicitly indicate that a criteria point is not satisfied by selecting a Not Met icon (X) on the criteria point.
• Subset search filters are retained when you return to the Select Subset screen after selecting “Change Subset.”
• Additional enhancements and details are listed on the InterQual® Resource Center What’s New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, Jan. 9, 2024, at 11 p.m. ET.
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15771758
Jan 08, 2025 - 13:57 EST
Scheduled -
We are pleased to announce the release of the InterQual® Cloud solutions version 412 to production and 414 to non-production (integ). These releases include the following updates:
• The subset search now limits search results by default to the latest version of content only, unless otherwise specified with search filters.
• Reviewers can now explicitly indicate that a criteria point is not satisfied by selecting a Not Met icon (X) on the criteria point.
• Subset search filters are retained when you return to the Select Subset screen after selecting “Change Subset.”
• Additional enhancements and details are listed on the InterQual® Resource Center What’s New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, Jan. 9, 2024, at 11 p.m. ET.
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15752458
Jan 07, 2025 - 15:47 EST
• The subset search now limits search results by default to the latest version of content only, unless otherwise specified with search filters.
• Reviewers can now explicitly indicate that a criteria point is not satisfied by selecting a Not Met icon (X) on the criteria point.
• Subset search filters are retained when you return to the Select Subset screen after selecting “Change Subset.”
• Additional enhancements and details are listed on the InterQual® Resource Center What’s New page.
These releases will be deployed to the production and non-production (integ) environments on Thursday, Jan. 9, 2024, at 11 p.m. ET.
Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15752458
Jan 07, 2025 - 15:47 EST
Reminder: Postage Rate Update
Jan 10, 2025 10:30-10:40 EST
Postage Rates
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will be considered twice a year, in January and in July.
USPS Announcement
We are happy to report that for January 2025, the Postal Service has determined that it will not increase postage rates, maintaining prices set in July 2024 until at least July 2025:
Category Rate
Stamped Single-Piece 0.73
MAADC Automation 0.622
AADC Automation 0.593
5-Digit Automation 0.545
We appreciate your business and continue to strive for excellence serving you. Please contact your Account Manager or Senior Client Executive with questions or concerns.
Thank you for your attention to this announcement.
Optum
As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.
Disclaimer: Optum is a registered trademark of Optum, Inc. in the U.S. and other jurisdictions. All other trademarks are the property of their respective owners. Because we are continuously improving our products and services, Optum reserves the right to change specifications without prior notice. Optum is an equal opportunity employer. © 2025 Optum, Inc. All rights reserved.
REF 15737947 1/10/2025
Posted on Jan 10, 2025 - 10:28 EST
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will be considered twice a year, in January and in July.
USPS Announcement
We are happy to report that for January 2025, the Postal Service has determined that it will not increase postage rates, maintaining prices set in July 2024 until at least July 2025:
Category Rate
Stamped Single-Piece 0.73
MAADC Automation 0.622
AADC Automation 0.593
5-Digit Automation 0.545
We appreciate your business and continue to strive for excellence serving you. Please contact your Account Manager or Senior Client Executive with questions or concerns.
Thank you for your attention to this announcement.
Optum
As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.
Disclaimer: Optum is a registered trademark of Optum, Inc. in the U.S. and other jurisdictions. All other trademarks are the property of their respective owners. Because we are continuously improving our products and services, Optum reserves the right to change specifications without prior notice. Optum is an equal opportunity employer. © 2025 Optum, Inc. All rights reserved.
REF 15737947 1/10/2025
Posted on Jan 10, 2025 - 10:28 EST
Bedrock Foundational Training – Clearance Patient Access Suite
Jan 13, 2025 13:00-14:00 EST
Register Now
Join our amazing team as we review Clearance Patient Access Suite capabilities and functionality! Our Bedrock Foundational training has been built from the ground up to provide the basics of what Clearance is, what it’s used for and how to navigate within the application. Targeted for new employees at partner sites, this training session will be appropriate for entry level employees as well as individuals that may need to be reminded of core functionality. Because of the broad partner audience, most modules will be discussed regardless of contracted status and will not be client specific. While all HIS applications will be applicable for this session, partners that access Clearance directly via our web-based interface will gain the most insights from this session.
Date: Monday Jan. 13, 1:00 p.m. ET
Presenter: Kelly Proctor - Strategic Solutions Provider
Cost: Complementary – No Cost
Register Now
15667574
Posted on Jan 06, 2025 - 09:09 EST
Join our amazing team as we review Clearance Patient Access Suite capabilities and functionality! Our Bedrock Foundational training has been built from the ground up to provide the basics of what Clearance is, what it’s used for and how to navigate within the application. Targeted for new employees at partner sites, this training session will be appropriate for entry level employees as well as individuals that may need to be reminded of core functionality. Because of the broad partner audience, most modules will be discussed regardless of contracted status and will not be client specific. While all HIS applications will be applicable for this session, partners that access Clearance directly via our web-based interface will gain the most insights from this session.
Date: Monday Jan. 13, 1:00 p.m. ET
Presenter: Kelly Proctor - Strategic Solutions Provider
Cost: Complementary – No Cost
Register Now
15667574
Posted on Jan 06, 2025 - 09:09 EST
Upcoming Bedrock Foundational Training Webinar!
Jan 16, 2025 13:00-14:00 EST
Register Now
Join our amazing team as we review AhiQA capabilities and functionality! Our Bedrock Foundational training has been built from the ground up to provide the basics of what AhiQA is, what it’s used for and how to navigate within the application. Targeted for new employees at partner sites, this training session will be appropriate for entry level employees as well as individuals that may need to be reminded of core functionality. Because of the broad partner audience, multiple modules will be discussed regardless of contracted status and will not be client specific.
Date: Thursday Jan. 16, 1:00 p.m. ET
Presenter: Cristina Aman - Strategic Solutions Advisor
Cost: Complimentary – No Cost
Register Now
REF 15667582
Posted on Jan 02, 2025 - 09:20 EST
Join our amazing team as we review AhiQA capabilities and functionality! Our Bedrock Foundational training has been built from the ground up to provide the basics of what AhiQA is, what it’s used for and how to navigate within the application. Targeted for new employees at partner sites, this training session will be appropriate for entry level employees as well as individuals that may need to be reminded of core functionality. Because of the broad partner audience, multiple modules will be discussed regardless of contracted status and will not be client specific.
Date: Thursday Jan. 16, 1:00 p.m. ET
Presenter: Cristina Aman - Strategic Solutions Advisor
Cost: Complimentary – No Cost
Register Now
REF 15667582
Posted on Jan 02, 2025 - 09:20 EST
Optum Solutions Maintenance - InterQual® Cloud Solutions Software Release Jan. 23, 2025
Jan 23, 2025 23:00-23:10 EST
We are pleased to announce the release of the InterQual® Cloud solutions version 415 to non-production (integ). This release includes the following updates:
• Extended inactivity timeout to 30 minutes.
• Enabled lock screen for One Healthcare ID users.
• Additional enhancements and details are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment Thursday, Jan. 23, 2025, 11:00 p.m. ET and to the production environment, along with previous changes from version 414, Thursday, Feb. 6, 2025, 11:00 p.m. ET.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15885461
Posted on Jan 21, 2025 - 14:45 EST
• Extended inactivity timeout to 30 minutes.
• Enabled lock screen for One Healthcare ID users.
• Additional enhancements and details are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment Thursday, Jan. 23, 2025, 11:00 p.m. ET and to the production environment, along with previous changes from version 414, Thursday, Feb. 6, 2025, 11:00 p.m. ET.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15885461
Posted on Jan 21, 2025 - 14:45 EST
CareSelect - Migration Downtime
Jan 25, 2025 09:00-17:00 EST
CareSelect is planning a cloud migration for the Production and Test environments on Saturday Jan. 25, 2025, beginning at 9 a.m. ET.
Optum has scheduled a maintenance window as follows:
Products: CareSelect Imaging, CareSelect Lab, CareSelect Risk Assessor
Starting: Jan. 25, 2025, 9 a.m. ET
Ending: Jan. 25, 2025, 5 p.m. ET
(Duration of 8 Hours)
Impact: Interactive CDS and data collection will not be available during this time. Providers can continue to place orders without interruption. Breast Cancer Risk Assessment will not be available during this time.
Action: No action is necessary*
If you experience any issues beyond this maintenance window, please contact customer support.
*This move will also result in having new external IP addresses as previously announced. While we expect a majority of customers will not need to take action, those that have whitelisted by IP address will need to add the following two IPs to ensure they maintain connectivity:
3.228.122.206
44.198.63.44
REF 15873115
Posted on Jan 17, 2025 - 17:59 EST
Optum has scheduled a maintenance window as follows:
Products: CareSelect Imaging, CareSelect Lab, CareSelect Risk Assessor
Starting: Jan. 25, 2025, 9 a.m. ET
Ending: Jan. 25, 2025, 5 p.m. ET
(Duration of 8 Hours)
Impact: Interactive CDS and data collection will not be available during this time. Providers can continue to place orders without interruption. Breast Cancer Risk Assessment will not be available during this time.
Action: No action is necessary*
If you experience any issues beyond this maintenance window, please contact customer support.
*This move will also result in having new external IP addresses as previously announced. While we expect a majority of customers will not need to take action, those that have whitelisted by IP address will need to add the following two IPs to ensure they maintain connectivity:
3.228.122.206
44.198.63.44
REF 15873115
Posted on Jan 17, 2025 - 17:59 EST
Updated - Scheduled Maintenance - January 2025
Jan 25, 2025 11:00-18:00 EST
Please be advised of the following maintenance update:
Optum will be completing planned system maintenance according to the following maintenance schedule for the month of January.
Maintenance Schedule
Begin: Jan. 25, 10 a.m. CT
End: Jan. 25, 5 p.m. CT
(Duration of 7 hours)
System functionality will be intermittent during this scheduled maintenance window. The impacted services are as follows:
• Reports - Will resume at 12 p.m. CT and can be delayed for up to 2 hours
There will be additional maintenance outages for the month of January, and additional communications will be shared with those details as they become available.
If you have any questions or concerns, please contact our support team through the Customer Care Hub.
What you need to do?
Please be advised of the maintenance and adjust your schedule or processes as needed.
We appreciate your patience.
REF 15829108
Posted on Jan 14, 2025 - 16:59 EST
Optum will be completing planned system maintenance according to the following maintenance schedule for the month of January.
Maintenance Schedule
Begin: Jan. 25, 10 a.m. CT
End: Jan. 25, 5 p.m. CT
(Duration of 7 hours)
System functionality will be intermittent during this scheduled maintenance window. The impacted services are as follows:
• Reports - Will resume at 12 p.m. CT and can be delayed for up to 2 hours
There will be additional maintenance outages for the month of January, and additional communications will be shared with those details as they become available.
If you have any questions or concerns, please contact our support team through the Customer Care Hub.
What you need to do?
Please be advised of the maintenance and adjust your schedule or processes as needed.
We appreciate your patience.
REF 15829108
Posted on Jan 14, 2025 - 16:59 EST
Date Correction: InterQual® Cloud Solutions Software Release
Feb 6, 2025 23:00-23:10 EST
We are pleased to announce the release of the InterQual® Cloud solutions version 415 to non-production (integ). This release includes the following updates:
• Extended inactivity timeout to 30 minutes.
• Enabled lock screen for One Healthcare ID users.
• Additional enhancements and details are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment Thursday, Jan. 23, 2025, 11:00 p.m. ET and to the production environment, along with previous changes from version 414, Thursday, Feb. 6, 2025, 11:00 p.m. ET.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15885461
Posted on Jan 21, 2025 - 14:32 EST
• Extended inactivity timeout to 30 minutes.
• Enabled lock screen for One Healthcare ID users.
• Additional enhancements and details are listed on the InterQual® Resource Center What’s New page.
This release will be deployed to the non-production (integ) environment Thursday, Jan. 23, 2025, 11:00 p.m. ET and to the production environment, along with previous changes from version 414, Thursday, Feb. 6, 2025, 11:00 p.m. ET.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
REF 15885461
Posted on Jan 21, 2025 - 14:32 EST
InterQual end of support for Internet Explorer
Apr 10, 2025 00:00-00:05 EDT
This message is intended for InterQual Cloud Solutions customers.
Starting April 10, 2025, InterQual Cloud Solutions will no longer support Internet Explorer. This change is part of required security updates that will introduce breaking changes for users accessing InterQual with Internet Explorer, including users leveraging Microsoft Edge with Internet Explorer (IE) mode enabled.
All users currently accessing InterQual with Internet Explorer must switch to a supported browser (Microsoft Edge, Google Chrome, or Mozilla Firefox) by April 10, 2025 to avoid losing access to InterQual. For organizations accessing InterQual Connect Medical Review Service integrated with a partner application that has a dependency on Internet Explorer or an Internet Explorer-based custom browser, that partner application must be updated to remove Internet Explorer dependencies by April 10, 2025 to avoid losing access to InterQual.
Additional details will be communicated to organizations and users still using Internet Explorer as April 10, 2025 approaches. If your organization is not using Internet Explorer, no action is required.
Contact Information
For any additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 15840587
Posted on Jan 16, 2025 - 14:52 EST
Starting April 10, 2025, InterQual Cloud Solutions will no longer support Internet Explorer. This change is part of required security updates that will introduce breaking changes for users accessing InterQual with Internet Explorer, including users leveraging Microsoft Edge with Internet Explorer (IE) mode enabled.
All users currently accessing InterQual with Internet Explorer must switch to a supported browser (Microsoft Edge, Google Chrome, or Mozilla Firefox) by April 10, 2025 to avoid losing access to InterQual. For organizations accessing InterQual Connect Medical Review Service integrated with a partner application that has a dependency on Internet Explorer or an Internet Explorer-based custom browser, that partner application must be updated to remove Internet Explorer dependencies by April 10, 2025 to avoid losing access to InterQual.
Additional details will be communicated to organizations and users still using Internet Explorer as April 10, 2025 approaches. If your organization is not using Internet Explorer, no action is required.
Contact Information
For any additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
REF 15840587
Posted on Jan 16, 2025 - 14:52 EST
SmartPay Historic Data Unavailable after April 30, 2025
Apr 30, 2025 00:00-00:05 EDT
Effective April 30, 2025, historic SmartPay transaction data will no longer be available. After this date we will not be able to support any requests for transaction data.
All transaction data requests must be submitted by March 28, 2025, to bipharmacy@optum.com to allow adequate time to be processed.
Questions can be directed to bipharmacy@optum.com.
REF 15682769
Posted on Jan 03, 2025 - 11:00 EST
All transaction data requests must be submitted by March 28, 2025, to bipharmacy@optum.com to allow adequate time to be processed.
Questions can be directed to bipharmacy@optum.com.
REF 15682769
Posted on Jan 03, 2025 - 11:00 EST