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SmartPay Plus IP Address Update June 18, 2025
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
Scheduled
Date Identified: June 18, 2025
During our live testing efforts we recently identified a service interruption affecting some customers using SmartPay Plus. To ensure continued stability and performance, we have rolled back the recent update that contributed to the issue.
This rollback has successfully resolved the problem, and services are now operating normally.
We appreciate your patience and understanding as we worked to restore functionality. If you have any further concerns or experience ongoing issues, please don’t hesitate to reach us at pbps_support_team@optum.com.
Upcoming scheduled maintenance notice
Update: June 24 - Final cutover
• Final Production cutover
• Occurring early morning
• Ongoing monitoring through settlements and EOD/overnight activities
Original notice sent June 4, 2025
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.
New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me
IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
During our live testing efforts we recently identified a service interruption affecting some customers using SmartPay Plus. To ensure continued stability and performance, we have rolled back the recent update that contributed to the issue.
This rollback has successfully resolved the problem, and services are now operating normally.
We appreciate your patience and understanding as we worked to restore functionality. If you have any further concerns or experience ongoing issues, please don’t hesitate to reach us at pbps_support_team@optum.com.
Upcoming scheduled maintenance notice
Update: June 24 - Final cutover
• Final Production cutover
• Occurring early morning
• Ongoing monitoring through settlements and EOD/overnight activities
Original notice sent June 4, 2025
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.
New IP Address Ranges and Connectivity Standards:
Salucro Domains:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me
IP Addresses to Allow:
Salucro owned:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160
We will provide more details soon on how to test and confirm your network environment is configured correctly.
If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.
This scheduled maintenance affected: SmartPay Plus.