For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.

For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.

Incident History

April 2025

No incidents reported for this month.

March 2025

Resolved : Clearance Patient Access Suite: Verifier
We are pleased to inform you that the issue affecting the Clearance Patient Access Suite: Verifier has been resolved. Thank you for your patience and understanding while we worked to resolve this matter. If you continue to experience any issues, please do not hesitate to contact our support team.
Mar 29, 14:48 - 16:16 EDT
[Scheduled] InterQual® Cloud Solutions Software Release
The scheduled maintenance has been completed.
Mar 27, 23:00 - 23:05 EDT
Clearance and AHI Guardian migration update
Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Thank you for your continued support! REF 17017958
Mar 26, 10:19 EDT

February 2025

Resolved :Clinical Decision Support
We are pleased to inform you that the issue affecting the InterQual Cloud Solutions applications has been resolved. Users should no longer encounter errors when selecting content. Thank you for your patience and understanding while we worked to resolve this matter. If you continue to experience any issues, please do not hesitate to contact our support team.
Feb 28, 22:57 - 23:21 EST
Resolved notice - Pharmacy Solutions Websites
This is a notification that there was a brief connection issue for customers attempting to connect to the MedRx and Network websites at approximately 11:30CT. This issue has been resolved
Feb 27, 13:11 - 13:11 EST
Important Update: Migration to New User Management Application
This incident has been resolved.
Feb 24, 09:18 - 09:18 EST