Optum Solutions Status

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Update Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management.

Identified - We are aware of a service disruption that may temporarily impact your ability to validate NPI within Enrollment Central/Provider Management. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.
Dec 18, 2025 - 19:08 EST

Update - We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.

INC/CSA/Ref #INC47279556
Dec 18, 2025 - 18:48 EST

Investigating - We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.

INC/CSA/Ref #INC47279556
Dec 18, 2025 - 18:30 EST

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® Operational

Clinical Exchange Operational

Contract Manager Operational

Dental Network Operational

HealthQx Operational

InterQual Operational

Medical Network Partial Outage

Batch Partial Outage

Real Time Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Pharmacy Solutions Operational

Absolute AR Operational

MedRx Operational

Pharmacy Data Solutions Operational

Pharmacy Network Solutions Operational

Pharmacy Software Solutions Operational

Provider Manager Operational

Revenue Cycle Management Operational

AccuPost Operational

Acuity Revenue Cycle Analytics Operational

Assurance Reimbursement Management Operational

Revenue Performance Advisor Operational

TES Ambulatory Operational

Reimbursement Manager Operational

Risk Manager Operational

Risk View Operational

SmartPay Plus Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 18, 2025

Resolved Notice- Clinical Exchange- delay with results processing

Resolved - All results have been processed. Thank you for your patience as our teams worked to resolve this issue.
Dec 18, 11:13 EST

Identified - Results are now processing as expected and the issue is still being investigated. We will provide updates as more information becomes available.
Dec 18, 10:57 EST

Investigating - Clinical Exchange is currently experiencing an issue that is impacting results processing. While the application is online and orders are processing as expected, there is a delay with results processing. We will provide updates as more information becomes available.

#INC47259235
Dec 18, 09:43 EST

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Resolved Notice: ENGAGECARE PROVIDER - Logout Issues.

Resolved - Optum Insight EngageCare previously experienced logout issues affecting some users. The issue has been investigated and a corrective change has been implemented. Normal sign‑in and session behavior has resumed, and our teams are continuing to monitor the environment to ensure ongoing stability.
No customer action is required. If you continue to experience any related issues, please contact Support.

#INC47002587
Dec 5, 12:03 EST

Monitoring - Optum Insight EngageCare users may have experienced recurring logouts from the application. Our teams have implemented a fix and are actively monitoring to ensure stability. We understand how disruptive this can be and want to assure you that resolving this issue has been our top priority. Thank you for your patience and understanding as we continue to monitor and maintain a seamless experience.

#INC47002587
Dec 5, 10:06 EST

Resolved notice : Medical Network Real time and RCM ASSURANCE- Cloudflare service is available

Resolved - The cloud fare issue has been resolved and services are available. Thank you for your understanding and patience as we worked to resolve this matter.

#INC46998736
Dec 5, 05:50 EST

Investigating - We are aware of an issue involving Medical Network Real time and RCM ASSURANCE . Our teams are currently working closely to minimize any impact and restore services. We appreciate your patience as we work to resolve this issue as quickly as possible

#INC46998736
Dec 5, 05:47 EST

Dec 4, 2025

No incidents reported.