Optum Solutions Status

Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® Operational

Clinical Exchange Operational

Contract Manager Operational

Dental Network Operational

HealthQx Operational

InterQual Operational

Medical Network Operational

Batch Operational

Real Time Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Pharmacy Solutions Operational

Absolute AR Operational

MedRx Operational

Pharmacy Data Solutions Operational

Pharmacy Network Solutions Operational

Pharmacy Software Solutions Operational

Provider Manager Operational

Revenue Cycle Management Operational

AccuPost Operational

Acuity Revenue Cycle Analytics Operational

Assurance Reimbursement Management Operational

Revenue Performance Advisor Operational

TES Ambulatory Operational

Reimbursement Manager Operational

Risk Manager Operational

Risk View Operational

SmartPay Plus Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 24, 2025

No incidents reported today.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

Resolved Notice: Multiple Products Impacted - Service Outage

Resolved - No additional impacts have been identified by Cloudflare or Optum. All Optum products are fully available, and the issue caused by Cloudflare has been resolved.
Nov 18, 10:01 EST

Update - We are continuing to monitor for any further issues.
Nov 18, 09:57 EST

Monitoring - Cloudflare has moved all UHG accounts from the new version of its frontline proxy back to the previous version to restore service. Our teams are actively monitoring and verifying that all products across the organization are fully restored. We will provide a resolution update within approximately one hour, assuming the issue does not reoccur.
Nov 18, 09:47 EST

Update - We are continuing to work on a fix for this issue.
Nov 18, 09:23 EST

Identified - Cloudflare has identified a resolution, and engineers are preparing to deploy the fix. Deployment is expected to begin at approximately 9:15 AM ET. We will share additional information and updates once the deployment is underway.
Nov 18, 09:18 EST

Update - We are continuing to investigate this issue.
Nov 18, 08:56 EST

Investigating - We are aware of a service disruption affecting multiple Optum products. Our vendor, Cloudflare, is currently experiencing a partial outage and is actively investigating the issue. We are monitoring the situation closely and will share updates as soon as they become available.
Nov 18, 07:34 EST

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

Resolved : Eligibility Issues for Commercial and Medicaid MedRx RESOLVED

Resolved - Optum Insight has identified the cause of the eligibility issue, and has implemented a resolution. Eligibility checks and responses are now transacting normally.
Nov 10, 14:22 EST

Investigating - Optum Insight has identified an issue causing timeouts for eligibility checks on claims billed to Commercial and Medicaid MedRx plans. We are investigating the issue and will provide an update as soon as possible.
Nov 10, 13:40 EST