For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.

For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.

Partial System Outage

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.

Tell us how we're doing.

Change Healthcare Enterprise ? Operational
Clinical Decision Support Major Outage
CareSelect® ? Operational
InterQual® AutoReview Operational
InterQual® Cloud Solutions ? Operational
InterQual® Coordinated Care ? Operational
InterQual® Criteria Operational
InterQual® Customize ? Operational
InterQual® Review Manager – Hosted ? Operational
InterQual® Review Manager – Installed Operational
Patient Education Operational
InterQual® Government Services Major Outage
Clinical Network Operational
Clinical Exchange Channel Partners including ePrescribe and Orders & Results ? Operational
Clinical Exchange Labs and Hospitals Operational
CommonWell ? Operational
Cost Transparency Major Outage
Predictive Engagement ? Major Outage
Provider Directory ? Major Outage
Customer Portals Operational
Client Access System ? Operational
ConnectCenter ? Operational
Customer Care Hub Operational
Download Connect Operational
Enrollment Central Operational
Dental Network Major Outage
Dental Claim Attachments ? Partial Outage
Dental Converge ? Major Outage
Dental Credentialing Manager ? Major Outage
Dental EDI Network ? Operational
Dental Practice Analytic Insights ? Major Outage
Dental Revenue Cycle Insights ? Major Outage
Government Eligibility, Enrollment & Member Engagement Major Outage
Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate) Partial Outage
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits ? Major Outage
Medical Network Services (eligibility, enrollment and clearinghouse) Major Outage
Advanced Claim Management ? Operational
Batch claims transmission ? Operational
Remittance/ERA transmission ? Operational
Real-time eligibility transactions ? Operational
Hosted Payer Services (HPS) Operational
Medical claim attachments ? Operational
Payer Connectivity Services ? Operational
Revenue Analytics Major Outage
Medical Network APIs Major Outage
Claims Responses and Reports API ? Operational
Claims Status API ? Operational
Eligibility API ? Operational
Institutional Claims API ? Operational
Payer Finder website and API ? Major Outage
Professional Claims API ? Operational
Medical Record Retrieval & Clinical Review Operational
Clinical Abstraction ? Operational
Medical Record Retrieval ? Operational
Patient Engagement & Experience Major Outage
Shop Book and Pay ? Major Outage
Virtual Front Desk ? Major Outage
Payer Communications and Payment Services Operational
Payer Enrollment Services ? Operational
Payment Network Advocate ? Operational
Settlement Advocate ? Operational
Payment Integrity Major Outage
DRG Validation Major Outage
Hospital Bill Audit Major Outage
Hospital Billing Validation/Short Stay Bill Validation Major Outage
Pharmacy Benefits & TPA Operational
Medicaid Pharmacy Benefits Services ? Operational
Smart Commercial Pharmacy Services ? Operational
Pharmacy Solutions Operational
Absolute AR ? Operational
Converge Rx ? Operational
Enterprise Pharmacy System ? Operational
Exchange Dx ? Operational
Explore Dx ? Operational
MedRx ? Operational
MedRx Commercial Operational
MedRx Flu Operational
MedRx Medicare Operational
MedRx Medicaid Operational
Point-of-Sale Rx ? Operational
Rx Network Solutions Operational
Rx Network Solutions ePrescribing ? Operational
Rx Assist ? Operational
Rx CardFinder Services ? Operational
Rx Connect Solution ? Operational
Rx Edit ? Operational
Rx Processor Alerts Operational
Rx Secure Site Operational
Turn Rx ? Operational
Provider Communications and Payment Services Operational
Payment Automation ? Operational
SmartPay Plus for Providers Operational
Provider Network Optimization Operational
Contract Manager Operational
Provider Manager Operational
Reimbursement Manager Operational
Revenue Cycle Management Major Outage
AccuPost ? Major Outage
Acuity Revenue Cycle Analytics ? Operational
Ahi Lobby ? Operational
AhiQA ? Operational
Ambulatory Claims Manager ? Major Outage
Assurance Reimbursement Management ? Operational
Claims & Denials Advisor ? Major Outage
Claims & Denials Management Major Outage
Clearance Patient Access Suite Operational
Clearance Patient Access Suite: Advocate Operational
Clearance Patient Access Suite: Bi-directional connectivity Operational
Clearance Patient Access Suite: Estimator Operational
Clearance Patient Access Suite: HL7 Operational
Clearance Patient Access Suite: Medical Necessity Operational
Clearance Patient Access Suite: Notice of Admission Operational
Clearance Patient Access Suite: Patient ID Operational
Clearance Patient Access Suite: Prior Authorization Operational
Clearance Patient Access Suite: Propensity to Pay Operational
Clearance Patient Access Suite: qPay Operational
Clearance Patient Access Suite: Verifier Operational
Financial Clearance Services ? Partial Outage
National Payments Connector ? Degraded Performance
Patient Engagement Suite Operational
Pulse Revenue Cycle Benchmarking™ Operational
Revenue Integrity (Coding Services) ? Operational
Revenue Performance Advisor Operational
Risk Adjustment & Quality Major Outage
Compliance Reporter ? Operational
Risk View ? Operational
Risk Adjustment Coding ? Major Outage
Value-Based Care Major Outage
Business Process as a Service (BPaaS) ? Major Outage
HealthQx ? Operational
Prometheus Analytics ? Operational
Risk Manager Operational
Third-Party Administration ? Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
InterQual® System Maintenance Aug 17, 2024 00:00-07:00 EDT
This message is intended for InterQual® customers.

The following InterQual hosted solutions will be undergoing maintenance this weekend:
• InterQual® Cloud Solutions
• InterQual® AutoReview
• InterQual® Coordinated Care
• InterQual® Customize
• InterQual® Review Manager - Hosted

The solutions will be available during the maintenance windows below, though users may experience degraded performance while network maintenance activities are occurring:
• Saturday, Aug. 17, midnight, ET to 7 a.m. ET
• Saturday, Aug. 17, 10:01 p.m. ET to Sunday, Aug. 18, 7 a.m. ET

In addition, InterQual® Review Manager - Hosted will be unavailable due to database maintenance during the window below:
• Friday, Aug. 16, 9 p.m. ET to 11 p.m. ET
• Note: All other InterQual hosted solutions will be available during this window

Contact Information

For any additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.

REF 752650

Posted on Aug 13, 2024 - 15:18 EDT
Errata notification August 22, 2024 Aug 22, 2024 10:00-10:10 EDT
The purpose of this communication is to inform you of errors identified that could potentially affect the outcome of a review in the following InterQual® module. This corrected content will be available in the InterQual 2024 October release.

• Behavioral Health Child and Adolescent Psychiatry

For detailed information about this issue and the appropriate update, refer to the 2024 Known Issues List, located in the InterQual® Resource Center. Go to Clinical Resources, select Known Issues List, and then select 2024 Known Issues List.

Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 758600

Posted on Aug 22, 2024 - 09:58 EDT
Update - Correction: InterQual® Cloud Solutions August 23, 2024 Software Release at 11 p.m. ET

Scheduled - This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the August 23, 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews

Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:
• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile

Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 756850

Aug 20, 2024 - 13:42 EDT
Scheduled - This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the August 2024 release of the InterQual® Cloud solutions, which includes these updates:
• Latest subset version is now automatically selected on the Subset Overview screen
• InterQual® Connect Medical Review Service API v2.2
• Enhanced display of clinical data in InterQual® AutoReview automated reviews

Visit the What’s New page on the InterQual® Resource Center to learn more about these updates for the products listed below:

• InterQual® Connect Medical Review Service
• InterQual® AutoReview
• InterQual® Anonymous Review
• InterQual® Transparency
• InterQual® Online
• InterQual® Mobile

Contact Information For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 756850 8/20/2024

Aug 23, 2024 - 23:00 EDT
We are pleased to announce that the InterQual 2024 September content release is now available for all InterQual® Cloud Solutions customers as of Friday, September 6, 2024.

This content release includes updates to the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator

For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.

InterQual Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 769900

Posted on Sep 06, 2024 - 10:58 EDT
Enhancing your Customer Support experience! Sep 11, 2024 09:00 - Sep 18, 2024 09:00 EDT
We are pleased to announce changes to enhance your customer support experience.

As part of our commitment to streamline issue resolution, make it easier to do business with us, improve the Optum customer experience, and retain and grow customer relationships, we are offering customers a new way to view the information they need when they need it.

To create a more user-friendly experience for you, beginning Sept. 11, 2024, you will only need to select Printing and Fulfillment – CPS.

As a refresher, the following self-service options are available in the Customer Care Hub, giving you faster, easier access to Optum support:
-Opening a support case
-Adding attachments to a case
-Filtering cases and checking case status
-View onboarding cases
-Searching for self-service learning and resources
-And more...

If you need information about a case that is not found on the Customer Care Hub, you can open a new case to request the information.

Please reach out to your client manager or contact support if you have additional questions.

Posted on Sep 10, 2024 - 14:45 EDT
InterQual® Cloud Solutions Software Release Sep 19, 2024 20:00 - Sep 26, 2024 20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 06, 2024 - 17:14 EST
Scheduled - This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® Cloud solutions version 407, which includes the following updates:

• Prepared support for required sign-in with One Healthcare ID (see Action Required below).
• Added LCD and NCD revision notices to the Subset Overview page for Medicare Navigator subsets.
• Additional enhancements listed on the What’s New page on the InterQual® Resource Center.

This release will be deployed to the integ (non-production) environment Thursday, Sept. 19, 2024, 8:00 p.m. ET, and to the production environment Oct. 10, 11:00 p.m. ET.

Action Required: Sign-in changes
Starting Oct. 1, 2024, signing in with One Healthcare ID will be required for all non-SSO users accessing the integ (non-prod) environment. Starting Oct. 17, signing in with One Healthcare ID will be required for some users accessing the production environment.

Visit the What’s New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.

Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 778950

Sep 16, 2024 - 17:09 EDT
InterQual® Review Manager Hosted Maintenance Sep 26, 2024 21:00 - Sep 27, 2024 03:00 EDT
This message is intended for InterQual® Review Manager Hosted customers.

The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:

• Start: Thursday, Sep. 26, 2024, 9:00 p.m. ET
• End: Friday, Sep. 27, 2024, 3:00 a.m. ET

Customers will experience up to 60 minutes of downtime during this 6-hour maintenance window.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.

REF 784550

Posted on Sep 25, 2024 - 12:09 EDT
InterQual® 2024 October Content Release Oct 4, 2024 09:00-09:10 EDT
We are pleased to announce that the InterQual® 2024 October content release is now available for all InterQual® Cloud Solutions customers as of Friday, October 4, 2024.

This content release includes updates to the following modules:
• InterQual® Child and Adolescent Psychiatry Criteria
• InterQual® Behavioral Health Services Criteria
• InterQual® Durable Medical Equipment Criteria
• InterQual® Imaging Criteria
• InterQual® Molecular Diagnostics Criteria
• InterQual® Procedures Criteria
• InterQual® Specialty Rx Non Oncology Criteria
• InterQual® Specialty Referral Criteria
• InterQual® Retrospective Monitoring Criteria
• The ASAM Criteria® Navigator
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator

For Clinical Revisions and additional details about this release, go to the What’s New page on the InterQual® Resource Center and then select InterQual Content.

InterQual® Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.

Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).

REF 792050

Posted on Oct 04, 2024 - 07:45 EDT
Scheduled - This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® Cloud solutions version 408, which includes the following updates:
• InterQual® AutoReview summary enhancements
• Sign-in changes for non-SSO users
• Additional improvements and fixes

This release will be deployed on Thursday, Oct. 10, 2024, at 11 p.m. ET. For additional details, see the What’s New page on the InterQual® Resource Center.

Action Required: Sign-in changes
On Oct. 17, signing in with One Healthcare ID will be required for all admin users accessing the production environment. Starting on Oct. 31 through Dec. 31, signing in with One Healthcare ID will be required for all non-SSO users on an organization-by-organization basis. Visit the What’s New page on the InterQual® Resource Center to learn more.

Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.

REF 793800

Oct 08, 2024 - 16:51 EDT
Dear SmartPay Plus customers,

On Tuesday, Oct. 22, 2024, SmartPay Plus will launch Multi-Factor Authentication (MFA) for its provider portal users.

In preparation for this, all users must have an email address listed in the email address field of their user profile, otherwise they will not be able to login once MFA is enabled. Administrators should add an email address to the user account, if one is missing.

If you have any questions please reach out to pbps_support_team@optum.com.

A user guide for MFA can be found on the SmartPay Plus Community site. If you have not registered for the site, please do so here.

Thank you!

Posted on Oct 21, 2024 - 17:44 EDT
Scheduled - This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® Cloud solutions version 409, which includes the following updates:
• Sign-in changes for non-SSO users
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.

This release will be deployed to the non-production (integ) environment on Thursday, Oct. 24, 2024, at 11:00 p.m. ET and to the production environment on Thursday, Nov. 7, 2024, at 11:00 p.m. ET.

Action Required: Sign-in changes
Signing in with One Healthcare ID will be required for all non-SSO users by Oct. 31, 2024. Visit the What’s New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.

Contact Information
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.

REF 802600

Oct 24, 2024 - 16:29 EDT
Upcoming scheduled maintenance notice

This message is intended for InterQual® Review Manager Hosted customers.

Reminder: Starting Oct. 31, 2024, InterQual Review Manager Hosted users will be required to use One Healthcare ID for sign-in. To maintain access to InterQual Review Manager Hosted, all users will be required to create a One Healthcare ID (OHID) before Oct. 31. For details about One Healthcare ID, go to the InterQual® Review Manager page on the InterQual® Resource Center.

Review Manager Hosted customers will experience up to 15 minutes of downtime Oct. 30, 2024, 9-9:30 p.m. ET while updates are deployed to support this requirement.

Contact information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 806805

Posted on Oct 29, 2024 - 14:54 EDT
This message is intended for InterQual® Review Manager Hosted customers.

The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:

• Start: Wed., Nov. 6, 2024, 8 p.m. ET
• End: Wed., Nov. 6, 2024, 11 p.m. ET

Customers may experience intermittent downtime during this 3-hour maintenance window.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.

Posted on Nov 01, 2024 - 13:21 EDT
This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® Cloud solutions version 409 to production and version 410 to non-production (integ). These releases include the following updates:

• Sign-in changes for non-SSO users.
• Streamlined InterQual AutoReview Review Summary for improved length and readability.
• Additional enhancements are listed on the InterQual® Resource Center What's New page.

These releases will be deployed to the production and non-production (integ) environments on Thursday, November 7, 2024, at 11 p.m. ET.

Action Required: Sign-in changes
Visit the What's New page on the InterQual® Resource Center to learn how to create a One Healthcare ID and link it to your InterQual account to prepare for these upcoming changes.

Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 809709

Posted on Nov 06, 2024 - 12:55 EST
This message is intended for InterQual® Review Manager Hosted customers.

The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:

• Start: Wednesday, November 20, 2024, 8:00 p.m. ET
• End: Wednesday, November 20, 2024, 11:00 p.m. ET

Customers may experience intermittent downtime during this 3-hour maintenance window.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.

REF 821204

Posted on Nov 15, 2024 - 16:51 EST
This message is intended for InterQual® Cloud Solutions customers.

We are pleased to announce the release of the InterQual® Cloud solutions version 411, which includes the following updates:
• Added persistent labels to dropdowns to enhance accessibility
• InterQual® Coordinated Care now has a configurations menu on the Care Plan screen to enable users to include notes in the Care Plan summary PDF.
• Additional enhancements are listed on the InterQual® Resource Center What’s New page.

This release will be deployed to the non-production (integ) environment on Thursday, Nov. 21, 2024, at 11 p.m. ET and to the production environment on Thursday, Dec. 12, 2024, at 11 p.m. ET.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

REF 823900

Posted on Nov 20, 2024 - 17:09 EST
Update - Optum will administer system maintenance impacting normal Clinical Exchange services according to the maintenance schedule below:

Maintenance Schedule:
Begin: Tues., Dec. 3, 2024, 10 p.m. ET
End: Wed., Dec. 4, 2024, 1 a.m. ET
(Duration of 3 hours)

The Clinical Exchange product may be unavailable for brief periods during maintenance.

Nov 14, 2024 - 17:05 EST
Scheduled - Optum will administer system maintenance impacting normal Clinical Exchange services according to the maintenance schedule below:

Maintenance Schedule:
Begin: Tues., Nov. 19, 2024, 10 p.m. ET
End: Wed., Nov. 20, 2024, 1 a.m. ET
(Duration of 3 hours)

The Clinical Exchange product may be unavailable for brief periods during maintenance.

REF 811600

Nov 08, 2024 - 12:41 EST
Past Incidents
Nov 20, 2024
Resolved - During December 2024, Optum will hold training seminars for Revenue Performance Advisor customers. We’ve developed training events focused on a variety of topics to help you succeed with Revenue Performance Advisor.

Please join us and learn how to maximize both patient and payer revenue.

Webinar Number: 001
Webinar Name: Introduction To Revenue Performance Advisor - Part 1
Webinar Description: This course introduces the features and functionality of Revenue Performance Advisor and is recommended for all new users to gain basic product and operational knowledge.
Duration: 90 minutes
Webinar Prerequisite: None
Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT
Date: December 2: Register
Can't attend live session? View recording HERE.

Webinar Number: 002
Webinar Name: Introduction To Revenue Performance Advisor - Part 2
Webinar Description: This course introduces features necessary to manage daily office workflows related to patient and payer revenue cycles and is recommended for all new users to gain additional product knowledge in both front and back office environments.
Webinar Duration: 60 minutes
Webinar Prerequisite: # 001
Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT
Date: December 9: Register
Can't attend session? View recording HERE.

Webinar Number: 003
Webinar Name: Introduction To Customer Care Hub
Webinar Description: This course introduces the features and functionality of Customer Care Hub and is recommended for all new users to gain basic product and operational knowledge.
Duration: 60 minutes
Webinar Prerequisite: None
Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT
Date: December 4: Register
Can't attend session? View recording HERE.

Webinar Number: 101
Webinar Name: Revenue Performance Advisor - Claim Entry Fundamentals
Webinar Description: This course focuses on features and workflows related to creating claims in Revenue Performance Advisor and is required for new users who cannot create and submit claims from a practice management or billing system.
Duration: 60 minutes
Webinar Prerequisite: # 001
Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT
Date: December 6: Register
Can't attend live session? View recording HERE.

Webinar Number: 200
Webinar Name: Revenue Performance Advisor - Best Practices: Managing Rejections and Denials
Webinar Description: This course includes advanced workflow features that optimize revenue performance and is recommended for office managers and administrators who manage workflow performance.
Duration: 60 minutes
Webinar Prerequisite: # 001
Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT
Date: December 11: Register
Can't attend live session? View recording HERE.

Webinar Number: 300
Webinar Name: Revenue Performance Advisor: Provider Enrollment Administration
Webinar Description: This course includes features and workflows related to managing provider enrollment and is required for office managers and administrators responsible for provider enrollment.
Duration: 60 minutes
Webinar Prerequisite: # 001
Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT
Date: December 3: Register
Can't attend live session? View recording HERE.

Webinar Number: 301
Webinar Name: Revenue Performance Advisor: Payer Enrollment Administration
Webinar Description: This course includes features and workflows related to managing payer enrollment and is required for office managers and administrators who obtain processing and submission approval from payers.
Duration: 60 minutes
Webinar Prerequisite: # 001, 300
Time: 11:00 a.m. ET/10:00 a.m. CT/8:00 a.m. PT
Date: December 10: Register
Can't attend live session? View recording HERE.

REF 821404

Nov 20, 09:11 EST
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Completed - The scheduled maintenance has been completed.
Nov 18, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 EST
Scheduled - Optum performs monthly system maintenance on the 3rd Sunday of the month. Processing and access to your Optum solution, Ahi™ QA or Clearance Patient Access Suite, may be impacted.

The next scheduled monthly maintenance:
Nov. 17, 2024, 9:00 p.m.-Nov. 18, 2024, 1:00 a.m. ET.

Action Required: None. Please be aware of the maintenance time above.

REF 774250

Nov 7, 09:21 EST
Nov 17, 2024
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 09:16 EST
Scheduled - This message is intended for InterQual® Coordinated Care customers.

The InterQual® Coordinated Care production environments will be unavailable due to maintenance on Thurs., Nov. 14, 2024, at 9 p.m. ET for approximately 1 hour. Customers should plan to stop their work before 9 p.m. ET or their session will be interrupted.

We appreciate your support and apologize for any inconvenience this may cause.

Updated Maintenance Schedule
Begin: Nov. 14, 2024, 9 p.m. ET
End: Nov. 14, 2024, 10 p.m. ET

Contact Information
For any additional information submit a support case through the Customer Care Hub.

REF818100

Nov 13, 18:10 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 09:10 EST
Scheduled - This message is intended for InterQual® Customize customers.

We are pleased to announce the November 2024 release of InterQual® Customize, which includes these updates:

• Ability to add and edit abbreviations & terms
• InterQual® Specialty Referral customization updates

These changes will be deployed to the production environment on Thurs., Nov. 14, 2024, between 8 p.m. ET and 9 p.m. ET. The application will be available while these updates are deployed, though users may experience degraded performance during the maintenance window.

Contact information
For additional information or assistance, submit a support case through Customer Care Hub.

REF 818650

Nov 13, 18:17 EST
Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 EST
Scheduled - Optum will be performing an upgrade on direct.changehealthcare.com Nov. 13, 2024, 10:00 p.m.-11:30 p.m. ET.

Action Required: None. There should be no customer impact.

REF 817752

Nov 13, 09:30 EST
Nov 12, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 EST
Scheduled - This message is intended for InterQual® Review Manager Hosted customers.

The InterQual® Review Manager Hosted production environment will be undergoing routine maintenance during the maintenance window below:

• Start: Tuesday, Nov. 12, 2024, 8:00 p.m. ET
• End: Tuesday, Nov. 12, 2024, 11:00 p.m. ET

Customers may experience intermittent downtime during this 3-hour maintenance window.

Contact Information
For any additional information or assistance, log onto the Customer Care Hub and submit a new case to Product Support.

REF 813051

Nov 7, 11:41 EST
Nov 11, 2024

No incidents reported.

Nov 10, 2024
Completed - The scheduled maintenance has been completed.
Nov 10, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 09:00 EST
Scheduled - Optum will be completing planned system maintenance according to the following maintenance schedule for the month of November.

Maintenance Schedule
Begin: Nov 10, 9 a.m. ET
End: Nov 10, noon ET
(Duration of 3 hours)

System functionality will be intermittent during this scheduled maintenance window. The impacted services are as follows:

• FTP connectivity
• File importing and reporting
• Client Access System (CAS)
• API connectivity

There will be additional maintenance outages for the month of November and additional communications will be shared with those details as they become available.
If you have any questions or concerns, please contact our support team through the Customer Care Hub.

What you need to do?
Please be advised of the maintenance and adjust your schedule or processes as needed.
We appreciate your patience,

We appreciate your patience,

Optum

REF 812200

Nov 6, 16:58 EST
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 EST
Scheduled - Optum will be performing an upgrade on direct.changehealthcare.com Nov. 7, 2024, 10:00 p.m.-11:30 p.m. ET.

Action Required: None. There should be no customer impact.

REF 813550

Nov 7, 14:43 EST
Nov 6, 2024

No incidents reported.