Solution Status

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All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® Operational
Clinical Exchange Operational
Contract Manager Operational
Dental Network Operational
HealthQx Operational
InterQual Operational
Medical Network Operational
Batch Operational
Real Time Operational
Patient Financial Clearance Operational
AHI QA & Lobby Operational
Clearance Patient Access Operational
EngageCare Provider Operational
Pharmacy Solutions Operational
Absolute AR Operational
MedRx Operational
Pharmacy Data Solutions Operational
Pharmacy Network Solutions Operational
Pharmacy Software Solutions Operational
Provider Manager Operational
Revenue Cycle Management Operational
AccuPost Operational
Acuity Revenue Cycle Analytics Operational
Assurance Reimbursement Management Operational
Revenue Performance Advisor Operational
TES Ambulatory Operational
Reimbursement Manager Operational
Risk Manager Operational
Risk View Operational
SmartPay Plus Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Certificate Information Update Feb 6, 2026 11:45-11:55 EST

Sectigo has recently updated its root and intermediate certificates, including the introduction of the new Sectigo Root R46. To avoid potential service disruption, please ensure your TrustStores are updated with the latest certificates as soon as possible.

As certificate authorities are rotating their roots more frequently, Optum recommends keeping your TrustStores current as part of regular maintenance.
Posted on Feb 06, 2026 - 11:40 EST

Upcoming scheduled maintenance notice Feb 11, 2026 00:00-01:00 EST

This message is intended for customers connecting via connecthttppost.changehealthcare.com.

Optum will administer system maintenance impacting normal Rx Connect services according to the below schedule.

Maintenance Schedule:
Begin: Feb. 10, 2026, 11:00 p.m. CT
End: Feb. 11, 2026, 12:00 a.m. CT
(Duration of 1 hour)

Action Required:
Please be aware the Rx Connect product may be unavailable for brief periods during maintenance. If you have any questions or concerns before or after the maintenance window, please contact Pharmacy Support at pharmacy_support@optum.com.

We strive to continuously improve our Rx Connect services for improved operational efficiencies and reduced administrative costs.
Posted on Feb 03, 2026 - 14:33 EST

Upcoming scheduled maintenance notice Feb 13, 2026 00:00-01:00 EST

This message is intended for customers connecting via connect.changehealthcare.com.

Optum will administer system maintenance impacting normal Rx Connect services according to the below schedule.

Maintenance Schedule:
Begin: Feb. 12, 2026, 11:00 p.m. CT
End: Feb. 13, 2026, 12:00 a.m. CT
(Duration of 1 hour)

Action Required
Please be aware the Rx Connect product may be unavailable for brief periods during maintenance. If you have any questions or concerns before or after the maintenance window, please contact Pharmacy Support at pharmacy_support@optum.com.

We strive to continuously improve our Rx Connect services for improved operational efficiencies and reduced administrative costs.
Posted on Feb 03, 2026 - 14:38 EST

Upcoming scheduled maintenance notice Feb 18, 2026 00:00-01:00 EST

This message is intended for customers connecting via rxconnect.changehealthcare.com.

Optum will administer system maintenance impacting normal Rx Connect services according to the below schedule.

Maintenance Schedule:
Begin: Feb. 17, 2026, 11:00 p.m. CT
End: Feb. 18, 2026, 12:00 a.m. CT
(Duration of 1 hour)

Action Required
Please be aware the Rx Connect product may be unavailable for brief periods during maintenance. If you have any questions or concerns before or after the maintenance window, please contact Pharmacy Support at pharmacy_support@optum.com.

We strive to continuously improve our Rx Connect services for improved operational efficiencies and reduced administrative costs.
Posted on Feb 03, 2026 - 14:40 EST

Upcoming scheduled maintenance notice Feb 19, 2026 00:00-01:00 EST

This message is intended for customers connecting via rxnsconnectva.changehealthcare.com.

Optum will administer system maintenance impacting normal Script Routing services according to the below schedule.

Maintenance Schedule:
Begin: Feb. 18 11:00 p.m. CT
End: Feb. 19 12:00 a.m. CT
(Duration of 1 hour)

Action Required
Please be aware the Rx Connect product may be unavailable for brief periods during maintenance. If you have any questions or concerns before or after the maintenance window, please contact Pharmacy Support at pharmacy_support@optum.com.

We strive to continuously improve our Rx Connect services for improved operational efficiencies and reduced administrative costs.
Posted on Feb 03, 2026 - 14:42 EST
Feb 8, 2026

No incidents reported today.

Feb 7, 2026
Resolved notice: RxConnect - ERX06 Processor Connection Is Down
Resolved - The incident has been resolved. The issue was fixed at 4:55 AM CST
Feb 7, 06:12 EST
Investigating - Starting at 12:00am CST on Feb 7th 2026 Pharmacy service switch transactions (RxConnect) transaction to Optum Rx BINs are seeing “ERX06 Processor Connection Is Down” errors. Teams are working ASAP to resolve this issue.

INC/CSA/Ref # INC48277205
Feb 7, 05:36 EST
Feb 6, 2026

No incidents reported.

Feb 5, 2026
Resolved: ACCUREG - ENGAGECARE PROVIDER : Eligibility verification is not being returned for all customers using the Engage Care Provider product.
Resolved - Engage Care Provider Services have been restored. Teams are working to reprocess Eligibility transactions.
Feb 5, 16:15 EST
Investigating - 02/05/2025 [03:01:00 PM EST]

The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible.

INC48241580
Feb 5, 15:03 EST
Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026
Resolved notice - MEDICAL NETWORK RELAY EXCHANGE - Issues with Connect Center Multi-Factor Authentication
Resolved - We wanted to make you aware of an with Connect Center Multi-Factor Authentication. After the authentication code was entered, users were being sent back to the login screen.

This issue is now resolved and we apologize for any inconvenience this may have caused.

Action Required: no action is required at this time. The issue is now resolved.
Feb 2, 15:36 EST
Investigating - We are currently experiencing performance issues with Connect Center Multi-Factor Authentication. After the authentication code is entered, users are sent back to the login screen.
Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Action Required: Please be aware of issues with Connect Center Multi-Factor Authentication.

If you have any questions, feel free to contact your Customer Support Team and refer to Case Number INC-000004049.

INC/CSA/Ref # INC48156445
Feb 2, 15:04 EST
Feb 1, 2026

No incidents reported.

Jan 31, 2026
Optum Insight Scheduled System Upgrade – Temporary API Downtime on January 30, 2026
Completed - The scheduled maintenance has been completed.
Jan 31, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 00:00 EST
Scheduled - Optum Insight will be performing a scheduled system upgrade on Friday, January 30, 2026, at 11:00 p.m. CST.

As part of this upgrade, API connectivity will be temporarily unavailable. Please note:

• Downtime Window: Approximately 1.5 to 2 hours
• Start Time: 11:00 p.m. CST
• Impact: API services will be inaccessible during this period. Pharmacies sending claims during this time will receive ERX03 – Connection to Payer is Down or ERX07 – Processor Unavailable.

We recommend planning accordingly to minimize any disruption to your operations. If you have any questions or require assistance post maintenance period, please contact our support team at pharmacy_support@optum.com (reference 02677234).
Jan 15, 16:45 EST
Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest
Resolved - Optum has resolved the earlier issue affecting Edits as a Service (Rapid Retest). Our teams have implemented corrective measures, and this functionality is working as expected.
We will continue to monitor Assurance and address issues that may arise. If you experience additional problems, contact the Assurance Support team for assistance.
Thank you for your patience as we worked to restore this functionality.

#INC48074899
Jan 28, 17:00 EST
Investigating - Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest).
This may result in:
Bad Gateway Error, Unauthorized Access
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

#INC48074899
Jan 28, 15:16 EST
Resolved Notice: Clinical Exchange XMLAPI issue
Resolved - The XMLAPI access issue has been resolved. We have confirmed that users are now able to access the system without error. We will continue to monitor the system.


INC/CSA/Ref # INC48061160
Jan 28, 10:04 EST
Monitoring - Development identified and fixed the issue impacting XMLAPI access. We will continue to monitor the system.


INC/CSA/Ref #INC48061160
Jan 28, 09:46 EST
Investigating - We are aware of an issue impacting XMLAPI calls to the Clinical Exchange application. Our development teams are engaged, and we are reviewing this issue as a priority.

INC/CSA/Ref #INC48061160
Jan 28, 08:37 EST
Resolved Notice: ACCUREG - ENGAGECARE PROVIDER Login issue
Resolved - Teams have identified the login issue and resolve it. Customers are now able to login to the Engage Care Provider product. We apologize for the disruption this has caused and appreciate your patience while teams resolved it.

INC/CSA/Ref #INC48061955
Jan 28, 09:49 EST
Investigating - Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible.

INC/CSA/Ref #INC48061955
Jan 28, 09:20 EST
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

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