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If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® ? Operational
Clinical Exchange ? Operational
Contract Manager Operational
Dental Network Operational
HealthQx ? Operational
InterQual ? Operational
Medical Network Operational
Batch ? Operational
Real Time ? Operational
Patient Financial Clearance Operational
AHI QA & Lobby Operational
Clearance Patient Access Operational
EngageCare Provider Operational
Pharmacy Solutions Operational
Absolute AR ? Operational
MedRx ? Operational
Pharmacy Data Solutions Operational
Pharmacy Network Solutions Operational
Pharmacy Software Solutions Operational
Provider Manager Operational
Revenue Cycle Management Operational
AccuPost ? Operational
Acuity Revenue Cycle Analytics Operational
Assurance Reimbursement Management ? Operational
Revenue Performance Advisor Operational
Reimbursement Manager Operational
Risk Manager Operational
Risk View ? Operational
SmartPay Plus Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Postage Rate Update Jul 13, 2025 00:00-00:10 EDT

Dear Valued Customer,

In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.

In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025, pending approval from the Postal Regulatory Commission:

Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545

New Rate
Effective July 13, 2025
(Pending Approval)

Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593

Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS’ planned rate increases in general to help you plan your budgets.

Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.

We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.

Thank you for your attention,
Optum

REF 17424017

Posted on May 05, 2025 - 10:30 EDT

REMINDER: Postage Rate Update Jul 13, 2025 00:00-00:10 EDT

Dear Valued Customer,

Postage Rates & Optimization
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.

In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025. They have been approved by the Postal Regulatory Commission:

Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545

New Rate
Effective July 13, 2025

Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593

Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS rate increases in general to help you plan your budgets.

Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.

We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.

Thanks for your attention,
Optum

Posted on Jun 05, 2025 - 17:07 EDT

Updates required for Epic InterQual® AutoReview integrations Aug 1, 2025 00:00-00:10 EDT

This message is intended for customers using InterQual AutoReview.

The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard open APIs. All customers using InterQual AutoReview must take action to upgrade their integration by Aug. 1, 2025 by taking the following steps:

1. Review the implementation guides and anticipated resource requirements for MRS (InterQual Connect) and AutoReview found on InterQual Community (links below).

2. Verify your current version of Epic and special updates. If your Epic version is not listed in Updates required for Epic InterQual integration, Please confirm when your next scheduled upgrade is planned. Otherwise, please ensure that you have taken the special upgrades listed in the guide.

3. Request InterQual MRS and AutoReview Apps in Epic Vendor Services
• InterQual® Medical Review Service for providers - v2.1
• InterQual® Medical Review Service for providers (backend basic) - v1.1
• InterQual® Medical Review Service for providers (backend enhanced) - v1.1
• InterQual® AutoReview – v1.6
• InterQual® AutoReview – backend systems – v1.2

4. Reach out to your customer experience lead with any questions.
Your Customer Experience lead will be reaching out in the coming week to arrange a technical meeting to answer any questions and work through details of the build.

Benefits of this upgrade include:
• Enhanced display of clinical data summaries for InterQual® AutoReview
• Implementation of backend OAuth to enhance security
• Implementation of Epic’s CriteriaReview and Open FHIR APIs for enhanced interoperability
• Prerequisite to new AutoReview capabilities leveraging clinical notes

Additional details
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed: Register now for the InterQual Community.
• Detailed instructions and discussion about this upgrade can be found on the InterQual Community site: Updates required for Epic InterQual integration and Updates required for Epic InterQual AutoReview integrations.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

Posted on Jun 02, 2025 - 16:52 EDT

Optum Rebranded URL Sep 30, 2025 00:00-00:05 EDT

Dear valued customer,

We are pleased to announce that the SmartPay Plus provider portal has a new URL: smartpayplus.optum.com

The site's content and functionality remain unchanged; and it will remain your SmartPay Plus provider resource.

Start using the new URL immediately. The Change Healthcare URL (smartpayplus.changehealthcare.com) will be deprecated by 9/30/25.
Update any bookmarks with the new URL.
Share the new URL with your team(s).

This URL change is part of the continued integration work between Change Healthcare and Optum.

Posted on Jul 10, 2025 - 07:39 EDT
Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Resolved - The Clinical Exchange application is back online and all transactions are processing as expected. We will continue to monitor the application. The root cause was related to an AWS update that was reverted, and an official RCA document will be provided after a full internal review is completed. If you experience issues logging in, please log out and log back into the application.

INC/CSA/Ref #INC0738379

Jul 1, 11:03 EDT
Monitoring - The Clinical Exchange application is back online. Results processing efforts started at approximately 5 AM Central and results are being delivered to customers. We will continue to monitor the application. The root cause was related to an AWS update that was reverted. If you experience issues logging in, please log out and log back into the application.
Jul 1, 10:21 EDT
Update - The application is still unavailable. We are continuing our restoration efforts regarding the Clinical Exchange application. The incident started at 3 AM central and the root cause is related to an update applied to our AWS servers. The update was reverted and application restoration is in progress. This does impact all application access - lab orders and results and e-prescribe and SST.
Jul 1, 09:13 EDT
Identified - The application is still unavailable. This is impacting all functionality on Clinical Exchange, lab orders and results and e-prescribe.

INC/CSA/Ref #INC0738379

Jul 1, 08:03 EDT
Investigating - The Clinical Exchange application is currently experiencing an outage. The application is currently unavailable, and restoration is in progress. Start time = 3 am CST


INC/CSA/Ref #INC0738379

Jul 1, 07:01 EDT
Resolved - Services have been restored, and processing times have returned to normal.


INC/CSA/Ref #INC0738379

Jul 1, 07:19 EDT
Identified - The issue has been identified, and the resolution is currently in progress.


INC/CSA/Ref #INC0738379

Jul 1, 06:40 EDT
Investigating - Medical Network Realtime transactions are failing for ~50% of transactions. Troubleshooting in process.


INC/CSA/Ref #INC0738379

Jul 1, 05:35 EDT
Jun 30, 2025
Completed - The scheduled maintenance has been completed.
Jun 30, 17:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 14:45 EDT
Scheduled - On June 30, 2:00 p.m. ET we will again test the production environment’s IP addresses.

Thank you for your patience and understanding as we strive to improve the payment integrity and security of the SmartPay Plus Platform. Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns. Should you have any questions, concerns, or encounter any ongoing issues, please do not hesitate to contact us at pbps_support_team@optum.com.

Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns.

Best Regards,

SmartPay Plus Support

Jun 30, 14:39 EDT
Completed - The scheduled maintenance has been completed.
Jun 30, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 14:00 EDT
Update - Date Identified: June 30th, 2025

On June 30th, starting at 2 p.m. EST we will again test the production environment’s IP addresses.

Thank you for your patience and understanding as we strive to improve the payment integrity and security of the SmartPay Plus Platform. Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns. Should you have any questions, concerns, or encounter any ongoing issues, please do not hesitate to contact us at pbps_support_team@optum.com.

Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns.

Best Regards,

SmartPay Plus Support

Jun 27, 13:00 EDT
Scheduled - Date Identified: June 30th, 2025

On June 30th, starting at 2 p.m. EST we will again test the production environment’s IP addresses.

Thank you for your patience and understanding as we strive to improve the payment integrity and security of the SmartPay Plus Platform. Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns. Should you have any questions, concerns, or encounter any ongoing issues, please do not hesitate to contact us at pbps_support_team@optum.com.

Users can expect minimal interruption while using the SmartPay Plus application. If any interruptions occur, please contact our support analysts to report any issues or concerns.

Best Regards,

SmartPay Plus Support

Jun 26, 13:52 EDT
Completed - The scheduled maintenance has been completed.
Jun 30, 13:50 EDT
Scheduled - Date Identified: June 18, 2025
During our live testing efforts we recently identified a service interruption affecting some customers using SmartPay Plus. To ensure continued stability and performance, we have rolled back the recent update that contributed to the issue.
This rollback has successfully resolved the problem, and services are now operating normally.
We appreciate your patience and understanding as we worked to restore functionality. If you have any further concerns or experience ongoing issues, please don’t hesitate to reach us at pbps_support_team@optum.com.

Upcoming scheduled maintenance notice
Update: June 24 - Final cutover
• Final Production cutover
• Occurring early morning
• Ongoing monitoring through settlements and EOD/overnight activities

Original notice sent June 4, 2025
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.

New IP Address Ranges and Connectivity Standards:
Salucro Domains
:
provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me

IP Addresses to Allow:
Salucro owned
:
195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160

We will provide more details soon on how to test and confirm your network environment is configured correctly.

If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.

Jun 18, 17:14 EDT
Completed - The scheduled maintenance has been completed.
Jun 30, 13:50 EDT
Scheduled - Update:
Secondary 3-hour Production Testing will be performed June 17 with a bridge call (noon-3:00 p.m. ET).

Original notice sent June 4, 2025

We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.

New IP Address Ranges and Connectivity Standards:
Salucro Domains:

provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me

IP Addresses to Allow:
Salucro owned:

195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160

We will provide more details soon on how to test and confirm your network environment is configured correctly.

If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.

Jun 9, 13:38 EDT
Completed - The scheduled maintenance has been completed.
Jun 30, 13:50 EDT
Scheduled - We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and external networking rules, including any third-party applications (e.g., Epic Interconnect), before June 10, 2025. Failure to do so may result in issues accessing our patient payment portals and applications after June 23, 2025.

New IP Address Ranges and Connectivity Standards:
Salucro Domains:

provideruat.smartpayplus.net
uat.smartpayplus.net
smartpayplus.changehealthcare.com
salucro-chc.com
smartpayplus.changehealthcare.com
mypatientpay.com
salucro.com
salucro.me

IP Addresses to Allow:
Salucro owned:

195.170.169.192/27
213.225.230.192/27
198.74.128.0/25
198.74.128.128/25
198.74.129.0/25
198.74.129.128/25
WAF – Akamai Kona:
23.53.5.170
23.206.56.168
23.206.58.162
23.206.59.162
23.206.62.159
23.206.63.159
23.206.60.160

We will provide more details soon on how to test and confirm your network environment is configured correctly.

If your organization does not maintain lists of allowable IP addresses or ranges, you can disregard this message. Sites that domain wildcard or track allowable domains may be unaffected, as our production domains will not change.

Jun 4, 13:54 EDT
Resolved - Optum Insight Rx Network experienced some service disruption starting at 1:15am CST until 7:20am CST.

The Rx Network client site, https://rxnselfservice.changehealthcare.com, was impacted during this time. Pharmacy transactions to Rx Connect and related services (Rx Cardfinder, Rx Edit) were not impacted.

Script routing to Optum Insight was impacted during this time, e-prescriptions sent during this time failed to fax. Services have been restored and we are seeing normal transaction processing.

Optum Insight Pharmacy Network is closely monitoring the restoration.

Jun 30, 09:03 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.