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REMINDER: Postage Rate Update Jul 13, 2025 00:00-00:10 EDT
Dear Valued Customer,
Postage Rates & Optimization
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.
In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025. They have been approved by the Postal Regulatory Commission:
Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545
New Rate
Effective July 13, 2025
Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593
Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS rate increases in general to help you plan your budgets.
Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.
We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.
Thanks for your attention,
Optum
Posted on Jun 05, 2025 - 17:07 EDT
Postage Rates & Optimization
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.
In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025. They have been approved by the Postal Regulatory Commission:
Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545
New Rate
Effective July 13, 2025
Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593
Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS rate increases in general to help you plan your budgets.
Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.
We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.
Thanks for your attention,
Optum
Posted on Jun 05, 2025 - 17:07 EDT
Updates required for Epic InterQual® AutoReview integrations Aug 1, 2025 00:00-00:10 EDT
This message is intended for customers using InterQual AutoReview.
The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard open APIs. All customers using InterQual AutoReview must take action to upgrade their integration by Aug. 1, 2025 by taking the following steps:
1. Review the implementation guides and anticipated resource requirements for MRS (InterQual Connect) and AutoReview found on InterQual Community (links below).
2. Verify your current version of Epic and special updates. If your Epic version is not listed in Updates required for Epic InterQual integration, Please confirm when your next scheduled upgrade is planned. Otherwise, please ensure that you have taken the special upgrades listed in the guide.
3. Request InterQual MRS and AutoReview Apps in Epic Vendor Services
• InterQual® Medical Review Service for providers - v2.1
• InterQual® Medical Review Service for providers (backend basic) - v1.1
• InterQual® Medical Review Service for providers (backend enhanced) - v1.1
• InterQual® AutoReview – v1.6
• InterQual® AutoReview – backend systems – v1.2
4. Reach out to your customer experience lead with any questions.
Your Customer Experience lead will be reaching out in the coming week to arrange a technical meeting to answer any questions and work through details of the build.
Benefits of this upgrade include:
• Enhanced display of clinical data summaries for InterQual® AutoReview
• Implementation of backend OAuth to enhance security
• Implementation of Epic’s CriteriaReview and Open FHIR APIs for enhanced interoperability
• Prerequisite to new AutoReview capabilities leveraging clinical notes
Additional details
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed: Register now for the InterQual Community.
• Detailed instructions and discussion about this upgrade can be found on the InterQual Community site: Updates required for Epic InterQual integration and Updates required for Epic InterQual AutoReview integrations.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
Posted on Jun 02, 2025 - 16:52 EDT
The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard open APIs. All customers using InterQual AutoReview must take action to upgrade their integration by Aug. 1, 2025 by taking the following steps:
1. Review the implementation guides and anticipated resource requirements for MRS (InterQual Connect) and AutoReview found on InterQual Community (links below).
2. Verify your current version of Epic and special updates. If your Epic version is not listed in Updates required for Epic InterQual integration, Please confirm when your next scheduled upgrade is planned. Otherwise, please ensure that you have taken the special upgrades listed in the guide.
3. Request InterQual MRS and AutoReview Apps in Epic Vendor Services
• InterQual® Medical Review Service for providers - v2.1
• InterQual® Medical Review Service for providers (backend basic) - v1.1
• InterQual® Medical Review Service for providers (backend enhanced) - v1.1
• InterQual® AutoReview – v1.6
• InterQual® AutoReview – backend systems – v1.2
4. Reach out to your customer experience lead with any questions.
Your Customer Experience lead will be reaching out in the coming week to arrange a technical meeting to answer any questions and work through details of the build.
Benefits of this upgrade include:
• Enhanced display of clinical data summaries for InterQual® AutoReview
• Implementation of backend OAuth to enhance security
• Implementation of Epic’s CriteriaReview and Open FHIR APIs for enhanced interoperability
• Prerequisite to new AutoReview capabilities leveraging clinical notes
Additional details
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed: Register now for the InterQual Community.
• Detailed instructions and discussion about this upgrade can be found on the InterQual Community site: Updates required for Epic InterQual integration and Updates required for Epic InterQual AutoReview integrations.
Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.
Posted on Jun 02, 2025 - 16:52 EDT
CMS HETS Attestation Sep 15, 2025 00:00-00:05 EDT
CMS is requesting your pharmacy complete the HETS 3rd Party Attestation Form to verify your pharmacy’s relationship with eRx Network dba Change Healthcare as the submitter of patient eligibility (270/271) transactions related to your Medicare Part B DME and/or Medicare Part B Vaccine claims, if you have not completed this attestation already. This must be completed no later than 9/15/2025.
Please complete the following steps:
1. Begin the HETS Attestation Form by clicking the below link to access the HETS Electronic Data Interchange (EDI) Enrollment:
https://www.cms.gov/data-research/cms-information-technology/hipaa-eligibility-transaction-system-hets/hets-electronic-data-interchange-edi-enrollment
2. Select the link for your Medicare DME and/or Medicare Part B Vaccine jurisdiction.
3. Locate the HETS Attestation user guide for your Medicare DME and/or Medicare Part B Vaccine jurisdiction.
4. Follow the prompts and complete each required field. You will need the following information:
Unique ID = VUK5 (This will match eRx Network DBA Change Healthcare)
5. Continue to follow the prompts until the form has been fully submitted.
6. You should receive notification the request has been completed.
For any further questions regarding how to complete and submit the HETS Attestation Form, please contact the EDI Helpdesk at your Medicare DME and/or Medicare Part B Vaccine jurisdiction.
Confidentiality Notice: This email message and any attachments are for the sole use of the intended recipient(s) and may contain confidential information. Any unauthorized review, use, disclosure, or distribution is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Posted on Aug 21, 2025 - 10:44 EDT
Please complete the following steps:
1. Begin the HETS Attestation Form by clicking the below link to access the HETS Electronic Data Interchange (EDI) Enrollment:
https://www.cms.gov/data-research/cms-information-technology/hipaa-eligibility-transaction-system-hets/hets-electronic-data-interchange-edi-enrollment
2. Select the link for your Medicare DME and/or Medicare Part B Vaccine jurisdiction.
3. Locate the HETS Attestation user guide for your Medicare DME and/or Medicare Part B Vaccine jurisdiction.
4. Follow the prompts and complete each required field. You will need the following information:
Unique ID = VUK5 (This will match eRx Network DBA Change Healthcare)
5. Continue to follow the prompts until the form has been fully submitted.
6. You should receive notification the request has been completed.
For any further questions regarding how to complete and submit the HETS Attestation Form, please contact the EDI Helpdesk at your Medicare DME and/or Medicare Part B Vaccine jurisdiction.
Confidentiality Notice: This email message and any attachments are for the sole use of the intended recipient(s) and may contain confidential information. Any unauthorized review, use, disclosure, or distribution is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Posted on Aug 21, 2025 - 10:44 EDT
Optum Rebranded URL Sep 30, 2025 00:00-00:05 EDT
Dear valued customer,
We are pleased to announce that the SmartPay Plus provider portal has a new URL: smartpayplus.optum.com
The site's content and functionality remain unchanged; and it will remain your SmartPay Plus provider resource.
Start using the new URL immediately. The Change Healthcare URL (smartpayplus.changehealthcare.com) will be deprecated by 9/30/25.
Update any bookmarks with the new URL.
Share the new URL with your team(s).
This URL change is part of the continued integration work between Change Healthcare and Optum.
Posted on Jul 10, 2025 - 07:39 EDT
We are pleased to announce that the SmartPay Plus provider portal has a new URL: smartpayplus.optum.com
The site's content and functionality remain unchanged; and it will remain your SmartPay Plus provider resource.
Start using the new URL immediately. The Change Healthcare URL (smartpayplus.changehealthcare.com) will be deprecated by 9/30/25.
Update any bookmarks with the new URL.
Share the new URL with your team(s).
This URL change is part of the continued integration work between Change Healthcare and Optum.
Posted on Jul 10, 2025 - 07:39 EDT