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If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.
Absolute AR
Operational
MedRx
Operational
Pharmacy Data Solutions
Operational
Pharmacy Network Solutions
Operational
Pharmacy Software Solutions
Operational
Operational
Degraded Performance
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Major Outage
Maintenance
Scheduled Maintenance
Rx Network (Rx Connect/ Rx Edit/ Rx CardFinder, etc.) Maintenance Mar 20, 2026 00:00-06:00 EDT
Optum Insight Rx Network (Rx Connect/ Rx Edit/ Rx CardFinder, etc.) Maintenance Window
• For your awareness, our daily scheduled maintenance window is 12:00 AM-6:00 AM CT.
• During this window, there may be disruptions in connectivity or service availability as maintenance and upgrades are performed.
• Routine deployments that do not cause outages may continue as usual, but all major changes will be scheduled during the maintenance window to minimize impact.
Posted on Feb 20, 2026 - 09:08 EST
• For your awareness, our daily scheduled maintenance window is 12:00 AM-6:00 AM CT.
• During this window, there may be disruptions in connectivity or service availability as maintenance and upgrades are performed.
• Routine deployments that do not cause outages may continue as usual, but all major changes will be scheduled during the maintenance window to minimize impact.
Posted on Feb 20, 2026 - 09:08 EST
Enrollment Process Enhancement Jul 21, 2026 11:50-12:00 EDT
Optum is excited to introduce an improved and more streamlined process for provider and pharmacy enrollments, designed to simplify submission steps, reduce turnaround time, and provide a more efficient experience for our customers. This self-service enrollment model ultimately expedites the process by allowing providers and pharmacies to easily access, complete, and submit enrollment forms directly, eliminating unnecessary back-and-forth.
New Streamlined Process
The updated process puts more control in your hands and reduces processing delays:
1. Access Enrollment Forms
- Visit our enrollment forms page: Medical, Hospital and Dental Enrollment Forms | Optum Business
2. Locate the Appropriate Form
- Navigate to the “AbsoluteAR Forms” dropdown
- Select and download the enrollment form for your desired payer
3. Complete and Submit
- Fill out and sign the form
- Submit directly to enrollmentcentral@optum.com (This is not a monitored inbox and is only an intake for completed enrollments. An acknowledgement email will be received upon sending completed enrollments.)
***The Optum coversheet should be the first page of the attachment and should include all pages of the enrollment in one attachment.
What Happens Next?
Once your completed enrollment is submitted:
- Our team will submit the enrollment to the payer on your behalf
- We will actively follow up with the payer to track status
- You will receive updates on approvals or denials
- Upon approval, we will update our systems accordingly to ensure readiness
Additional Support Option
For customers who prefer a more hands-off approach, keying services remain available as an optional add-on to your contract. If selected, our Enrollment team will complete enrollment forms on your behalf, ensuring flexibility based on your operational needs and create summary reports that will keep you in the know of the progress of the enrollment efforts from beginning to end of project.
If you have any questions or need assistance, our team is here to help. We are confident this enhancement will make the enrollment process more efficient and user-friendly.
Posted on Jul 21, 2026 - 11:49 EDT
New Streamlined Process
The updated process puts more control in your hands and reduces processing delays:
1. Access Enrollment Forms
- Visit our enrollment forms page: Medical, Hospital and Dental Enrollment Forms | Optum Business
2. Locate the Appropriate Form
- Navigate to the “AbsoluteAR Forms” dropdown
- Select and download the enrollment form for your desired payer
3. Complete and Submit
- Fill out and sign the form
- Submit directly to enrollmentcentral@optum.com (This is not a monitored inbox and is only an intake for completed enrollments. An acknowledgement email will be received upon sending completed enrollments.)
***The Optum coversheet should be the first page of the attachment and should include all pages of the enrollment in one attachment.
What Happens Next?
Once your completed enrollment is submitted:
- Our team will submit the enrollment to the payer on your behalf
- We will actively follow up with the payer to track status
- You will receive updates on approvals or denials
- Upon approval, we will update our systems accordingly to ensure readiness
Additional Support Option
For customers who prefer a more hands-off approach, keying services remain available as an optional add-on to your contract. If selected, our Enrollment team will complete enrollment forms on your behalf, ensuring flexibility based on your operational needs and create summary reports that will keep you in the know of the progress of the enrollment efforts from beginning to end of project.
If you have any questions or need assistance, our team is here to help. We are confident this enhancement will make the enrollment process more efficient and user-friendly.
Posted on Jul 21, 2026 - 11:49 EDT
Status Page Consolidation Aug 21, 2026 21:00 - Aug 24, 2026 09:00 EDT
On Aug. 21, 2026, 9:00 p.m. ET, we will be transitioning our products from the current Solution Status page (solution-status.optum.com) to a single, consolidated status page. The transition will continue throughout the weekend, with all products available on the new Status Page by Aug. 24, 2026, 9:00 a.m. ET. During this time, service availability will not be impacted, though status information may be temporarily unavailable.
Following the transition, all products will be available at https://status.optum.com rather than the current Status Page, and all subscriptions will be managed through the Customer Care Hub.
No action is required on your part. This update is part of our ongoing efforts to improve service visibility and provide a more streamlined experience.
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Posted on Jul 30, 2026 - 13:22 EDT
Following the transition, all products will be available at https://status.optum.com rather than the current Status Page, and all subscriptions will be managed through the Customer Care Hub.
No action is required on your part. This update is part of our ongoing efforts to improve service visibility and provide a more streamlined experience.
For additional information or assistance, sign in to the Customer Care Hub and submit a new case to Product Support.
Posted on Jul 30, 2026 - 13:22 EDT