Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® ? Operational
Clinical Exchange ? Operational
Contract Manager Operational
Dental Network Operational
HealthQx ? Operational
InterQual ? Operational
Medical Network Operational
Batch ? Operational
Real Time ? Operational
Patient Financial Clearance Operational
AHI QA & Lobby Operational
Clearance Patient Access Operational
EngageCare Provider Operational
Pharmacy Solutions Operational
Absolute AR ? Operational
MedRx ? Operational
Pharmacy Data Solutions Operational
Pharmacy Network Solutions Operational
Pharmacy Software Solutions Operational
Provider Manager Operational
Revenue Cycle Management Operational
AccuPost ? Operational
Acuity Revenue Cycle Analytics Operational
Assurance Reimbursement Management ? Operational
Revenue Performance Advisor Operational
TES Ambulatory Operational
Reimbursement Manager Operational
Risk Manager Operational
Risk View ? Operational
SmartPay Plus Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Resolved - Optum Insight has identified the cause of the eligibility issue, and has implemented a resolution. Eligibility checks and responses are now transacting normally.
Nov 10, 14:22 EST
Investigating - Optum Insight has identified an issue causing timeouts for eligibility checks on claims billed to Commercial and Medicaid MedRx plans. We are investigating the issue and will provide an update as soon as possible.
Nov 10, 13:40 EST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.