Optum Solutions Status

Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® Operational

Clinical Exchange Operational

Contract Manager Operational

Dental Network Operational

HealthQx Operational

InterQual Operational

Medical Network Operational

Batch Operational

Real Time Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Pharmacy Solutions Operational

Absolute AR Operational

MedRx Operational

Pharmacy Data Solutions Operational

Pharmacy Network Solutions Operational

Pharmacy Software Solutions Operational

Provider Manager Operational

Revenue Cycle Management Operational

AccuPost Operational

Acuity Revenue Cycle Analytics Operational

Assurance Reimbursement Management Operational

Revenue Performance Advisor Operational

Reimbursement Manager Operational

Risk Manager Operational

Risk View Operational

SmartPay Plus Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

Resolved Notice: EXPLORE DX REPORTING SERVICE (CHC) - AbsoluteAR data is not current in Explore EDW. The remediation is taking way too long.

Resolved - The delay in delivering the latest Absolute AR data has been resolved.
Nov 1, 09:19 EDT

Monitoring - There is currently a delay in delivering the latest Absolute AR data, which is also impacting dashboards within the Absolute application. Our team is actively working to restore functionality, and remediation efforts are expected to continue into Saturday. We will provide an update by midday Saturday. We apologize for any inconvenience caused.
Nov 1, 07:49 EDT

Update - There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality; remediation will carry into Saturday. We will send another update midday Saturday. We apologize for any inconvenience.
Oct 31, 22:21 EDT

Identified - There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality as quickly as possible and remediation continues. We apologize for any inconvenience.
Oct 31, 16:19 EDT

Update - There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality as quickly as possible and will have another update after 3:30pm CST. We apologize for any inconvenience.
Oct 31, 13:48 EDT

Update - There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience.
Oct 31, 12:47 EDT

Investigating - There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience.

INC/CSA/Ref # INC46323896
Oct 31, 11:48 EDT

Oct 31, 2025

Resolved Notice: MEDRX AZURE (CHC) - Pharmacies are reporting that MedRx claims are timing out, preventing patients from picking up their medications

Resolved - This notification is intended for MedRx Customers. The issue causing timeouts has been resolved, and claims are processing normally. We will continue to monitor to ensure there is no further impact.

INC/CSA/Ref # INC46323822
Oct 31, 11:05 EDT

Investigating - This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue causing MedRx claims to time out. We are currently investigating the issue and will provide an update as soon as possible

INC/CSA/Ref # INC46323822
Oct 31, 10:25 EDT

Oct 30, 2025

Optum Rx Timeouts

Resolved - This incident has been resolved.
Oct 30, 11:54 EDT

Investigating - The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted.
Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.
Oct 22, 18:00 EDT

Medicare MedRx: CGM Refill Too Soon Response

Completed - The scheduled maintenance has been completed.
Oct 30, 00:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:00 EDT

Scheduled - This message is intended for Medicare MedRx customers billing CGMs.

In January 2024, CMS published guidelines to begin allowing 3 units of service of the CGM supply allowance for a 90-day supply. Because CGM supply allowance codes are adjudicated with no grace period, it is essential that providers bill according to the guidelines.

Optum currently follows those guidelines in allowing providers to bill up to 90-day supply. In auditing our product, we made changes in how our “Refill Too Soon” calculations to ensure they are aligned with the actual adjudication outcomes for CGM supply allowance codes.

Examples:

Transmission 1 DOS Jan 1 = 28 days’ supply in transaction quantity of 1. While you may dispense sensors to a patient, you cannot bill another supply allowance until 30 days are exhausted.

Below is a link to CMS provided examples of how to bill sensors that may come as 14/15 day supplies.

Glucose Monitors - JD DME - Noridian

A4239 - Supply allowance for non-adjunctive, non-implanted continuous glucose monitor (CGM), includes all supplies and accessories
-1 month supply = 1 unit of service (days supply values 1-30)
-2 month supply = 2 units of service (days supply values 31-60)
-3 month supply = 3 units of service (day supply values 61-90)

From CMS:

Continuous Glucose Monitor (CGM) Supply Allowance

If a DME supplier wants to provide CGM items prior to the expected end of the current supply, they are welcome to do so, but they must not bill the Medicare program until the 30 or 90 days has passed, depending on when the items were billed last. When a DME supplier provides either a 30-day or 90-day supply, a claim narrative indicating the number of supplies is not required. The presence of 1 unit of service will indicate a 30-day supply and 3 units of service will indicate a 90-day supply.
Oct 23, 08:40 EDT

Oct 29, 2025

Resolved - Multiple Products Being Impacted

Resolved - We believe the outage impacting Microsoft Azure services has now been resolved and our Optum applications are fully restored. Throughout the day, our teams worked diligently in close coordination with Microsoft to monitor and address the situation as it evolved. As of now, all previously impacted services appear to be operating normally, though our teams are monitoring them vigilantly. If you experience any lingering issues, please contact our support team for assistance.
Oct 29, 21:52 EDT

Monitoring - Our teams continue to work closely to monitor the situation with Microsoft. We are now starting to see phased restoration on many of our impacted applications. We appreciate your patience as we work to fully validate restoration of all services and will send more information as it becomes available.
Oct 29, 17:18 EDT

Identified - We are aware of a widespread outage involving Microsoft Azure. Our teams are currently working closely to monitor the situation with Microsoft to minimize any impact to our environment. We appreciate your patience as we work to resolve this issue as quickly as possible
Oct 29, 15:23 EDT

Update - The cloud service provider is rolling back recent changes and restoring services to their last known good state. Many Optum applications remain impacted. We will share further updates as soon as more information becomes available.
Oct 29, 13:51 EDT

Update - A major cloud service provider is experiencing a DNS-related outage that is disrupting access to its management portal and multiple services. The issue began around 12 PM Eastern Time and is currently impacting all Optum applications. The provider is working to resolve the problem, and we will share updates as soon as additional information becomes available.
Oct 29, 12:50 EDT

Investigating - We’re currently experiencing performance issues affecting several Optum applications. Our technical teams are actively working to resolve the problem. We’ll share updates as soon as more information is available.
Oct 29, 12:36 EDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

Resolved Notice: CLINICAL EXCHANGE - Customer reporting that they were getting a service unavailable

Resolved - Intermittent access issues are resolved as of 3:45 PM CT.

INC/CSA/Ref # INC46190677
Oct 24, 17:28 EDT

Identified - Intermittent access issues are resolved as of 3:45 PM CT. We will continue to monitor the system

INC/CSA/Ref # INC46190677
Oct 24, 17:18 EDT

Investigating - We are aware of intermittent reports of users unable to access the Clinical Exchange portal.

INC/CSA/Ref # INC46190677
Oct 24, 16:59 EDT

Oct 23, 2025

No incidents reported.

Oct 22, 2025

Oct 21, 2025

Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma

Resolved - This incident has been resolved.
Oct 21, 11:10 EDT

Monitoring - Update: The issue is considered resolved but Optum Insight will continue to monitor.

Original message posted Sept. 18, 2025
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
Sep 18, 15:13 EDT

Investigating - Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Optum Insight is troubleshooting this issue and will update once resolved.
Sep 18, 08:58 EDT

Optum Insight MedRX Invoice Errors

Resolved - This incident has been resolved.
Oct 21, 11:09 EDT

Identified - This message is intended for Pharmacy Network MedRX customers.

Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
Sep 17, 12:53 EDT

Oct 20, 2025

Resolved Incident: Intermittent Performance Issues

Resolved - Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.
Oct 20, 19:06 EDT

Update - Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.
Oct 20, 17:30 EDT

Investigating - Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features.

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.
Oct 20, 13:58 EDT

Resolved Notice: MEDICAL NETWORK REALTIME - Issues with Optum systems due to an AWS service interruption

Resolved - At this time we believe all services have been restored. Both the Optum and AWS teams are continuing to monitor for any residual issues, but as of 4:20 pm CDT we are seeing typical performance and success rates.

INC/CSA/Ref# INC46073520
Oct 20, 17:21 EDT

Monitoring - Most AWS services and internal systems have shown substantial recovery, with numerous previously impacted servers now operating normally following manual interventions and configuration adjustments. AWS continues to issue updates, and the support teams remain vigilant, actively monitoring for any residual or emerging issues as recovery efforts progress.
Oct 20, 16:43 EDT

Update - Team is still waiting on resolution from AWS. An update will be shared within the next hour.

INC/CSA/Ref# INC46073520
Oct 20, 15:28 EDT

Identified - Team is still investigating the issue and will update you as soon as their are any changes.

INC/CSA/Ref# INC46073520
Oct 20, 14:25 EDT

Investigating - We are currently experiencing intermittent performance issues with Optum systems due to an AWS service interruption. As a result, Connect Center, Enrollment Central, Real-time clearinghouse transaction processing, and call center phones are experiencing sporadic connectivity and performance

INC/CSA/Ref# INC46073520
Oct 20, 13:21 EDT

Resolved: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues due to a major internet outage at a telephony provider

Resolved - Calls are currently connecting successfully without any issues. We will continue to monitor the situation closely.
Oct 20, 16:32 EDT

Update - The team is currently conducting a thorough investigation into the issue and is actively working toward a resolution. A status update will be communicated within the next hour.
Oct 20, 16:11 EDT

Monitoring - The team is actively investigating the issue and working toward a resolution. An update will be shared within the next hour.
Oct 20, 14:52 EDT

Identified - Team is still investigating the issue and and will update you as soon as their are any changes.
Oct 20, 13:26 EDT

Investigating - [10/20/2025] 11:30 AM EST

Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes.

INC46079060
Oct 20, 11:32 EDT

Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions.

Resolved - We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.
Oct 20, 11:37 EDT

Monitoring - We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.
Oct 20, 11:09 EDT

Identified - The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available
Oct 20, 10:02 EDT

Update - The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available.
Oct 20, 10:01 EDT

Investigating - [10/20/2025] 09:07 AM ET

We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue.

INC46075665
Oct 20, 09:08 EDT

Oct 19, 2025

No incidents reported.