Optum Solutions Status

Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® Operational

Clinical Exchange Operational

Contract Manager Operational

Dental Network Operational

HealthQx Operational

InterQual Operational

Medical Network Operational

Batch Operational

Real Time Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Pharmacy Solutions Operational

Absolute AR Operational

MedRx Operational

Pharmacy Data Solutions Operational

Pharmacy Network Solutions Operational

Pharmacy Software Solutions Operational

Provider Manager Operational

Revenue Cycle Management Operational

AccuPost Operational

Acuity Revenue Cycle Analytics Operational

Assurance Reimbursement Management Operational

Revenue Performance Advisor Operational

TES Ambulatory Operational

Reimbursement Manager Operational

Risk Manager Operational

Risk View Operational

SmartPay Plus Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2025

No incidents reported today.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

Resolved Notice- MEDRX AZURE- claim processing issues

Resolved - MedRx previously experienced claim processing issues related to pharmacy number rejections within the Medicare Vaccine program. The issue has been fully investigated and resolved. All impacted claims have been addressed, and normal processing has resumed.
Nov 28, 12:32 EST

Investigating - MedRx Optum Insight is currently encountering claim processing issues specifically related to pharmacy number rejections within the Medicare Vaccine program. The issue is actively being investigated by our team. We are committed to resolving the problem and will provide an update as soon as more information becomes available.

#INC46878007
Nov 28, 10:49 EST

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

Resolved Notice - Medical Network Relay Exchange - Service Disruption involving Enrollment Central and the Provider Management Tool

Resolved - Issue with our partner is now resolved, adding new enrollments and provider creation has been restored. Thank you for your understanding and patience as we worked to resolve this matter.
Nov 25, 13:03 EST

Investigating - We’re experiencing an issue with one of our partners that may temporarily affect adding new enrollments and provider creation. We’re working to fix this quickly and appreciate your patience.

INC # INC46831590
Nov 25, 12:03 EST

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.