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If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® ? Operational
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Dental Network Operational
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Medical Network Operational
Batch ? Operational
Real Time ? Operational
Patient Financial Clearance Operational
AHI QA & Lobby Operational
Clearance Patient Access Operational
EngageCare Provider Operational
Pharmacy Solutions Operational
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Pharmacy Data Solutions Operational
Pharmacy Network Solutions Operational
Pharmacy Software Solutions Operational
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AccuPost ? Operational
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Assurance Reimbursement Management ? Operational
Revenue Performance Advisor Operational
Reimbursement Manager Operational
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SmartPay Plus Operational
Operational
Degraded Performance
Partial Outage
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Scheduled Maintenance

Postage Rate Update Jul 13, 2025 00:00-00:10 EDT

Dear Valued Customer,

In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.

In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025, pending approval from the Postal Regulatory Commission:

Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545

New Rate
Effective July 13, 2025
(Pending Approval)

Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593

Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS’ planned rate increases in general to help you plan your budgets.

Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.

We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.

Thank you for your attention,
Optum

REF 17424017

Posted on May 05, 2025 - 10:30 EDT

REMINDER: Postage Rate Update Jul 13, 2025 00:00-00:10 EDT

Dear Valued Customer,

Postage Rates & Optimization
In September 2021, the USPS® announced that beginning in 2023, rate adjustments will occur twice a year, in January and in July.

In accordance with this schedule, please note the following USPS rates that take effect July 13, 2025. They have been approved by the Postal Regulatory Commission:

Current Rate
Stamped Single-Piece $0.730
MAADC Automation $0.622
AADC Automation $0.593
5-Digit Automation $0.545

New Rate
Effective July 13, 2025

Stamped Single-Piece $0.780
MAADC Automation $0.672
AADC Automation $0.641
5-Digit Automation $0.593

Optum continues to pursue postage optimization strategies and anticipates sharing information on future savings shortly. In the meantime, we want to be transparent about USPS rate increases in general to help you plan your budgets.

Digital channels can help counter rising print costs
Optum continues to explore digital communication channels to help eliminate postage and material costs altogether. If you are interested in digital communication solutions, please reach out to your Relationship Manager for additional details.

We appreciate your business and continue to strive for excellence serving you. Please contact us with questions or concerns.

Thanks for your attention,
Optum

Posted on Jun 05, 2025 - 17:07 EDT

Updates required for Epic InterQual® AutoReview integrations Aug 1, 2025 00:00-00:10 EDT

This message is intended for customers using InterQual AutoReview.

The InterQual integration with Epic has been updated to enable required security enhancements and migration towards industry standard open APIs. All customers using InterQual AutoReview must take action to upgrade their integration by Aug. 1, 2025 by taking the following steps:

1. Review the implementation guides and anticipated resource requirements for MRS (InterQual Connect) and AutoReview found on InterQual Community (links below).

2. Verify your current version of Epic and special updates. If your Epic version is not listed in Updates required for Epic InterQual integration, Please confirm when your next scheduled upgrade is planned. Otherwise, please ensure that you have taken the special upgrades listed in the guide.

3. Request InterQual MRS and AutoReview Apps in Epic Vendor Services
• InterQual® Medical Review Service for providers - v2.1
• InterQual® Medical Review Service for providers (backend basic) - v1.1
• InterQual® Medical Review Service for providers (backend enhanced) - v1.1
• InterQual® AutoReview – v1.6
• InterQual® AutoReview – backend systems – v1.2

4. Reach out to your customer experience lead with any questions.
Your Customer Experience lead will be reaching out in the coming week to arrange a technical meeting to answer any questions and work through details of the build.

Benefits of this upgrade include:
• Enhanced display of clinical data summaries for InterQual® AutoReview
• Implementation of backend OAuth to enhance security
• Implementation of Epic’s CriteriaReview and Open FHIR APIs for enhanced interoperability
• Prerequisite to new AutoReview capabilities leveraging clinical notes

Additional details
• If you do not have access to InterQual Community yet, you can register now to stay connected and informed: Register now for the InterQual Community.
• Detailed instructions and discussion about this upgrade can be found on the InterQual Community site: Updates required for Epic InterQual integration and Updates required for Epic InterQual AutoReview integrations.

Contact Information
For additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support.

Posted on Jun 02, 2025 - 16:52 EDT

Optum Rebranded URL Sep 30, 2025 00:00-00:05 EDT

Dear valued customer,

We are pleased to announce that the SmartPay Plus provider portal has a new URL: smartpayplus.optum.com

The site's content and functionality remain unchanged; and it will remain your SmartPay Plus provider resource.

Start using the new URL immediately. The Change Healthcare URL (smartpayplus.changehealthcare.com) will be deprecated by 9/30/25.
Update any bookmarks with the new URL.
Share the new URL with your team(s).

This URL change is part of the continued integration work between Change Healthcare and Optum.

Posted on Jul 10, 2025 - 07:39 EDT
Jul 18, 2025
Resolved - The AbsoluteAR team has successfully deployed an emergency fix for the application. Our application has been restored. We regret any inconvenience this may have caused and sincerely appreciate your patience.
Jul 18, 19:08 EDT
Update - The AbsoluteAR team is actively working on deploying an emergency fix for the application. We regret any inconvenience this may have caused and sincerely appreciate your patience as we work to restore normal operations.
Jul 18, 17:07 EDT
Update - The AbsoluteAR team is actively working on deploying an emergency fix for the application. We regret any inconvenience this may have caused and sincerely appreciate your patience as we work to restore normal operations.
Jul 18, 13:02 EDT
Update - The AbsoluteAR team is actively working on deploying an emergency fix for the application. We regret any inconvenience this may have caused and sincerely appreciate your patience as we work to restore normal operations.
Jul 18, 12:09 EDT
Monitoring - AbsoluteAR is currently working to deploy an emergency fix for the application. We apologize for the inconvenience and appreciate your continued patience as we work to restore full functionality.
Jul 18, 10:56 EDT
Identified - AbsoluteAR is still working to deploy an emergency fix to the application. We apologize for the inconvenience and appreciate your patience as we work to restore service.
Jul 18, 09:33 EDT
Investigating - AbsoluteAR Emerald will be unavailable for a short time this morning to deploy an emergency fix to the application. We apologize for the inconvenience and appreciate your patience as we work to restore service.

INC#INC44278810

Jul 18, 08:18 EDT
Jul 17, 2025
Resolved - The processor, Freedom, has resolved this issue and BIN 0077895 is performing as expected.
Jul 17, 12:29 EDT
Monitoring - This message is intended for Optum Insight Rx Connect clients

Please be advised that BIN 007895 has been having intermittent issues today, July 16, 2025. The processor, Freedom, is aware of the issue and working with their vendor partners to resolve it.

Optum is monitoring the situation.

Jul 16, 17:27 EDT
Jul 16, 2025
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.