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All Systems Operational
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If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.
CareSelect®
Operational
Clinical Exchange
Operational
Contract Manager
Operational
Dental Network
Operational
HealthQx
Operational
InterQual
Operational
Medical Network
Operational
Batch
Operational
Real Time
Operational
Patient Financial Clearance
Operational
AHI QA & Lobby
Operational
Clearance Patient Access
Operational
EngageCare Provider
Operational
Pharmacy Solutions
Operational
Absolute AR
Operational
MedRx
Operational
Pharmacy Data Solutions
Operational
Pharmacy Network Solutions
Operational
Pharmacy Software Solutions
Operational
Provider Manager
Operational
Revenue Cycle Management
Operational
AccuPost
Operational
Acuity Revenue Cycle Analytics
Operational
Assurance Reimbursement Management
Operational
Revenue Performance Advisor
Operational
TES Ambulatory
Operational
Reimbursement Manager
Operational
Risk Manager
Operational
Risk View
Operational
SmartPay Plus
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Optum Insight Scheduled System Upgrade – Temporary API Downtime on January 30, 2026 Jan 31, 2026 00:00-02:00 EST
Optum Insight will be performing a scheduled system upgrade on Friday, January 30, 2026, at 11:00 p.m. CST.
As part of this upgrade, API connectivity will be temporarily unavailable. Please note:
• Downtime Window: Approximately 1.5 to 2 hours
• Start Time: 11:00 p.m. CST
• Impact: API services will be inaccessible during this period. Pharmacies sending claims during this time will receive ERX03 – Connection to Payer is Down or ERX07 – Processor Unavailable.
We recommend planning accordingly to minimize any disruption to your operations. If you have any questions or require assistance post maintenance period, please contact our support team at pharmacy_support@optum.com (reference 02677234).
Posted on Jan 15, 2026 - 16:45 EST
As part of this upgrade, API connectivity will be temporarily unavailable. Please note:
• Downtime Window: Approximately 1.5 to 2 hours
• Start Time: 11:00 p.m. CST
• Impact: API services will be inaccessible during this period. Pharmacies sending claims during this time will receive ERX03 – Connection to Payer is Down or ERX07 – Processor Unavailable.
We recommend planning accordingly to minimize any disruption to your operations. If you have any questions or require assistance post maintenance period, please contact our support team at pharmacy_support@optum.com (reference 02677234).
Posted on Jan 15, 2026 - 16:45 EST