Optum Solutions Status

Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® Operational

Clinical Exchange Operational

Contract Manager Operational

Dental Network Operational

HealthQx Operational

InterQual Operational

Medical Network Operational

Batch Operational

Real Time Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Pharmacy Solutions Operational

Absolute AR Operational

MedRx Operational

Pharmacy Data Solutions Operational

Pharmacy Network Solutions Operational

Pharmacy Software Solutions Operational

Provider Manager Operational

Revenue Cycle Management Operational

AccuPost Operational

Acuity Revenue Cycle Analytics Operational

Assurance Reimbursement Management Operational

Revenue Performance Advisor Operational

TES Ambulatory Operational

Reimbursement Manager Operational

Risk Manager Operational

Risk View Operational

SmartPay Plus Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Certificate Information Update Feb `6`, `2026` `11:45`-`11:55` EST

Sectigo has recently updated its root and intermediate certificates, including the introduction of the new Sectigo Root R46. To avoid potential service disruption, please ensure your TrustStores are updated with the latest certificates as soon as possible.

As certificate authorities are rotating their roots more frequently, Optum recommends keeping your TrustStores current as part of regular maintenance.
Posted on Feb 06, 2026 - 11:40 EST

Action required: Rx Connect (Switch) and e-Prescribing Mar `1`, `2026` `00:00`-`00:10` EST

Customers,

As part of Optum’s effort to continuously improve our systems, we are migrating to Cloudflare to enhance system redundancy, security and cost effectiveness.

This will affect both the network (switch) and e-Prescribing, specifically the following URLs:
• connect.changehealthcare.com
• rxnsconnect.changehealthcare.com
• scriptrouting.changehealthcare.com
• connecthttppost.changehealthcare.com

As part of this change, the DNS names will resolve to the IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128 - 168.183.3.159).

If your firewall filters by DNS, then no action should be needed on your part.

However, if your organization does IP filtering, you will need to add to your whitelist for outbound traffic to IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128-168.183.3.159). This should be completed by March 1, 2026 to avoid disruption when the change is implemented.
Posted on Feb 19, 2026 - 17:30 EST

Rx Network (Rx Connect/ Rx Edit/ Rx CardFinder, etc.) Maintenance Mar `20`, `2026` `00:00`-`06:00` EDT

Optum Insight Rx Network (Rx Connect/ Rx Edit/ Rx CardFinder, etc.) Maintenance Window

• For your awareness, our daily scheduled maintenance window is 12:00 AM-6:00 AM CT.
• During this window, there may be disruptions in connectivity or service availability as maintenance and upgrades are performed.
• Routine deployments that do not cause outages may continue as usual, but all major changes will be scheduled during the maintenance window to minimize impact.
Posted on Feb 20, 2026 - 09:08 EST

Past Incidents

Feb 22, 2026

No incidents reported today.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

MedRx Medicare Part B - CMS POLICY ON INHALATION HCPCS

Completed - The scheduled maintenance has been completed.
Feb 20, 16:35 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 16:30 EST

Scheduled - MedRx Medicare Part B DME Clients

***************UPDATE TO CMS POLICY ON INHALATION HCPCS**************

On 2/1/26 CMS implemented a new policy requiring KX modifier be submitted on inhalation drug claims & the Medicare MedRx system was updated accordingly. Subsequently, on 2/17/26 CMS released an update to this requirement as follows – retroactive for claims date of service 2/1/26 forward:

• In addition to all inhalation HCPCS requiring a KX modifier, the KX modifier must also be submitted on the corresponding dispensing fee claim (one per month per patient).

As CMS has never required a modifier on a dispensing fee claim previously, this policy change will require coding within the Medicare MedRx system to accommodate. As such, we will be putting inhalation drug + dispensing fee claims on hold going forward until such coding can be completed. This will prevent further denials from occurring. We are assessing scope and will provide an updated alert containing delivery timeline soon. Once the coding updates are in place, we will release any held claims to Medicare with the appropriate modifier on both claim lines.

For inhalation claims date of service 2/1/26 – forward which have already been released to Medicare, Medicare is denying the dispensing fee portion of inhalation drug claims while paying the inhalation drug HCPCS. In order to obtain payment for the dispensing fee portion, you will need to take the claims to re-openings.

Action Needed/ How to reopen:

MedRx Recovery customers claims will be worked as part of the standard MedRx Recovery denial management service.

Non-MedRx Recovery customers should perform the following steps:

1. Identify dispensing fee denials with a DOS on or after 2-1-2026 where the drug paid (ANSI denial code CO4).
2. When reopening claims, ensure that the same modifier(s) submitted on the drug is applied to the dispensing fee

Note: All regions handle reopenings via their payer portals, whereas Jurisdictions B and C also take reopenings via fax.

For more information on this policy change, see:

https://cgsmedicare.com/jb/pubs/news/2026/02/cope195982.html

https://www.cms.gov/medicare-coverage-database/view/lcd.aspx?LCDId=33370

https://www.cms.gov/medicare-coverage-database/view/article.aspx?articleid=52466
Feb 20, 16:04 EST

Feb 19, 2026

Upcoming scheduled maintenance notice

Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 EST

Scheduled - This message is intended for customers connecting via rxnsconnectva.changehealthcare.com.

Optum will administer system maintenance impacting normal Script Routing services according to the below schedule.

Maintenance Schedule:
Begin: Feb. 18 11:00 p.m. CT
End: Feb. 19 12:00 a.m. CT
(Duration of 1 hour)

Action Required
Please be aware the Rx Connect product may be unavailable for brief periods during maintenance. If you have any questions or concerns before or after the maintenance window, please contact Pharmacy Support at pharmacy_support@optum.com.

We strive to continuously improve our Rx Connect services for improved operational efficiencies and reduced administrative costs.
Feb 3, 14:42 EST

Feb 18, 2026

Resolved Notice : Clinical Exchange - MFA and printing Issues related to maintenance

Resolved - We are pleased to inform you that the issue affecting Clinical Exchange has been resolved.

#INC48489210
Feb 18, 12:33 EST

Identified - The Clinical Exchange team is aware of an issue impacting some laboratory customers . We continue to actively work on resolving the issue as quickly as possible.

#INC48489210
Feb 18, 12:04 EST

Investigating - The Clinical Exchange team is aware of an issue impacting some laboratory customers . We are working to resolve the issue as quickly as possible.

INC#INC48489210
Feb 18, 10:54 EST

Resolved Notice: Clinical Exchange - MFA and printing Issues related to maintenance

Resolved - The issue is fixed.

INC#INC48489210
Feb 18, 10:06 EST

Investigating - We are aware of an issue affecting Clinical Exchange and are currently working toward a resolution.

INC#INC48489210
Feb 18, 09:36 EST

Upcoming scheduled maintenance notice

Completed - The scheduled maintenance has been completed.
Feb 18, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 00:00 EST

Scheduled - This message is intended for customers connecting via rxconnect.changehealthcare.com.

Optum will administer system maintenance impacting normal Rx Connect services according to the below schedule.

Maintenance Schedule:
Begin: Feb. 17, 2026, 11:00 p.m. CT
End: Feb. 18, 2026, 12:00 a.m. CT
(Duration of 1 hour)

Action Required
Please be aware the Rx Connect product may be unavailable for brief periods during maintenance. If you have any questions or concerns before or after the maintenance window, please contact Pharmacy Support at pharmacy_support@optum.com.

We strive to continuously improve our Rx Connect services for improved operational efficiencies and reduced administrative costs.
Feb 3, 14:40 EST

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

Upcoming scheduled maintenance notice

Completed - The scheduled maintenance has been completed.
Feb 13, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 EST

Scheduled - This message is intended for customers connecting via connect.changehealthcare.com.

Optum will administer system maintenance impacting normal Rx Connect services according to the below schedule.

Maintenance Schedule:
Begin: Feb. 12, 2026, 11:00 p.m. CT
End: Feb. 13, 2026, 12:00 a.m. CT
(Duration of 1 hour)

Action Required
Please be aware the Rx Connect product may be unavailable for brief periods during maintenance. If you have any questions or concerns before or after the maintenance window, please contact Pharmacy Support at pharmacy_support@optum.com.

We strive to continuously improve our Rx Connect services for improved operational efficiencies and reduced administrative costs.
Feb 3, 14:38 EST

Feb 12, 2026

No incidents reported.

Feb 11, 2026

Resolved Notice- CENTRAL SERVICE CDS- Customers are not able to send documents

Resolved - The issue with CDS has been resolved. Thank you for your patience as our teams worked to resolve this issue.

#INC48357143
Feb 11, 13:16 EST

Investigating - Due to an ongoing issue with the Central Document Service, clients may experience errors when accessing or updating patient documents. We are actively investigating the problem and will provide updates as more information becomes available.

#INC48357143
Feb 11, 12:06 EST

Upcoming scheduled maintenance notice

Completed - The scheduled maintenance has been completed.
Feb 11, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 EST

Scheduled - This message is intended for customers connecting via connecthttppost.changehealthcare.com.

Optum will administer system maintenance impacting normal Rx Connect services according to the below schedule.

Maintenance Schedule:
Begin: Feb. 10, 2026, 11:00 p.m. CT
End: Feb. 11, 2026, 12:00 a.m. CT
(Duration of 1 hour)

Action Required:
Please be aware the Rx Connect product may be unavailable for brief periods during maintenance. If you have any questions or concerns before or after the maintenance window, please contact Pharmacy Support at pharmacy_support@optum.com.

We strive to continuously improve our Rx Connect services for improved operational efficiencies and reduced administrative costs.
Feb 3, 14:33 EST

Feb 10, 2026

Resolved Notice - CENTRAL SERVICE EPR - Users are able to select patients, retrieve prescription details, or identify and merge duplicate patient records.

Resolved - The technical team has resolved the issue, and all systems are now operational. Thank you for your patience while we worked to restore the service.
Feb 10, 20:08 EST

Monitoring - We are seeing a return to normal operational behavior but will continue to monitor. We will provide updates as more information becomes available.

#INC48338752
Feb 10, 19:21 EST

Identified - We are still seeing improvements in connectivity and response time. We are seeing some issues with wso2 and are in the process of restarting services. This would affect ePharmacy API requests and Central Prescriber. We will provide updates as more information becomes available.

#INC48338752
Feb 10, 18:04 EST

Investigating - We are aware of an issue impacting users’ ability to select patients, retrieve prescription information, and identify or merge duplicate patient records. The issue is under investigation, and we will provide an update within the next hour.

#INC48338752
Feb 10, 16:49 EST

Feb 9, 2026

Resolved Notice: MEDRX – Issue with the Claim Management Utility Tool

Resolved - The issue with the Claim Management Utility tool is now resolved.

INC/CSA/Ref #INC48291819
Feb 9, 10:41 EST

Identified - We are still investigating and will provide an update as soon as possible.

INC/CSA/Ref #INC48291819
Feb 9, 09:52 EST

Investigating - MedRx Optum Insight is currently experiencing an issue with the Claim Management Utility tool. We are investigating and will provide an update as soon as possible.

INC/CSA/Ref #INC48291819
Feb 9, 08:51 EST

Feb 8, 2026

No incidents reported.

All Systems Operational

About This Site

Scheduled Maintenance

Certificate Information Update Feb 6, 2026 11:45-11:55 EST

Action required: Rx Connect (Switch) and e-Prescribing Mar 1, 2026 00:00-00:10 EST

Rx Network (Rx Connect/ Rx Edit/ Rx CardFinder, etc.) Maintenance Mar 20, 2026 00:00-06:00 EDT

Past Incidents

Certificate Information Update Feb `6`, `2026` `11:45`-`11:55` EST

Action required: Rx Connect (Switch) and e-Prescribing Mar `1`, `2026` `00:00`-`00:10` EST

Rx Network (Rx Connect/ Rx Edit/ Rx CardFinder, etc.) Maintenance Mar `20`, `2026` `00:00`-`06:00` EDT