Optum Solutions Status

Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CareSelect® Operational

Clinical Exchange Operational

Contract Manager Operational

Dental Network Operational

HealthQx Operational

InterQual Operational

Medical Network Operational

Batch Operational

Real Time Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Pharmacy Solutions Operational

Absolute AR Operational

MedRx Operational

Pharmacy Data Solutions Operational

Pharmacy Network Solutions Operational

Pharmacy Software Solutions Operational

Provider Manager Operational

Revenue Cycle Management Operational

AccuPost Operational

Acuity Revenue Cycle Analytics Operational

Assurance Reimbursement Management Operational

Revenue Performance Advisor Operational

TES Ambulatory Operational

Reimbursement Manager Operational

Risk Manager Operational

Risk View Operational

SmartPay Plus Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 1, 2026

No incidents reported today.

Jan 31, 2026

Optum Insight Scheduled System Upgrade – Temporary API Downtime on January 30, 2026

Completed - The scheduled maintenance has been completed.
Jan 31, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 00:00 EST

Scheduled - Optum Insight will be performing a scheduled system upgrade on Friday, January 30, 2026, at 11:00 p.m. CST.

As part of this upgrade, API connectivity will be temporarily unavailable. Please note:

• Downtime Window: Approximately 1.5 to 2 hours
• Start Time: 11:00 p.m. CST
• Impact: API services will be inaccessible during this period. Pharmacies sending claims during this time will receive ERX03 – Connection to Payer is Down or ERX07 – Processor Unavailable.

We recommend planning accordingly to minimize any disruption to your operations. If you have any questions or require assistance post maintenance period, please contact our support team at pharmacy_support@optum.com (reference 02677234).
Jan 15, 16:45 EST

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest

Resolved - Optum has resolved the earlier issue affecting Edits as a Service (Rapid Retest). Our teams have implemented corrective measures, and this functionality is working as expected.
We will continue to monitor Assurance and address issues that may arise. If you experience additional problems, contact the Assurance Support team for assistance.
Thank you for your patience as we worked to restore this functionality.

#INC48074899
Jan 28, 17:00 EST

Investigating - Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest).
This may result in:
Bad Gateway Error, Unauthorized Access
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

#INC48074899
Jan 28, 15:16 EST

Resolved Notice: Clinical Exchange XMLAPI issue

Resolved - The XMLAPI access issue has been resolved. We have confirmed that users are now able to access the system without error. We will continue to monitor the system.

INC/CSA/Ref # INC48061160
Jan 28, 10:04 EST

Monitoring - Development identified and fixed the issue impacting XMLAPI access. We will continue to monitor the system.

INC/CSA/Ref #INC48061160
Jan 28, 09:46 EST

Investigating - We are aware of an issue impacting XMLAPI calls to the Clinical Exchange application. Our development teams are engaged, and we are reviewing this issue as a priority.

INC/CSA/Ref #INC48061160
Jan 28, 08:37 EST

Resolved Notice: ACCUREG - ENGAGECARE PROVIDER Login issue

Resolved - Teams have identified the login issue and resolve it. Customers are now able to login to the Engage Care Provider product. We apologize for the disruption this has caused and appreciate your patience while teams resolved it.

INC/CSA/Ref #INC48061955
Jan 28, 09:49 EST

Investigating - Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible.

INC/CSA/Ref #INC48061955
Jan 28, 09:20 EST

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.