For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.

For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.

Update: restoration in progress of Change Healthcare products and services. Hover or tap here for previous updates.
Incident Report for Optum Solutions
Update
Change Healthcare and Optum are working together to restore products and services, beginning with medical network and transaction services such as Pharmacy solutions, Exchange clearinghouse, Assurance Reimbursement Management, Clearance Patient Access Suite and Reimbursement Manager as well as claims and eligibility transactions. Learn more. When you see green checkmarks next to your products or services, please contact your client manager or use your normal support channels for assistance reconnecting. You can also join our Community for additional support references or view the current payer list. We are continuing with restoration activities daily and additional restorations will be updated here as available.
Posted Apr 05, 2024 - 15:55 EDT
Update
Change Healthcare and Optum are working together to restore products and services, beginning with medical network and transaction services such as Pharmacy solutions, Exchange clearinghouse, Assurance Reimbursement Management, Clearance Patient Access Suite and Reimbursement Manager as well as claims and eligibility transactions. Learn more. When you see green checkmarks next to your products or services, please contact your client manager or use your normal support channels for assistance reconnecting. You can also join our Community for additional support references or view the current payer list. We are continuing with restoration activities daily and additional restorations will be updated here as available.
Posted Mar 31, 2024 - 15:03 EDT
Update
Assurance Reimbursement Management is currently processing batch claims. Please contact your client manager or use your normal support channels for assistance reconnecting. We are continuing with restoration activities daily. Additional functionality will be updated here as they are made available. View the current payer list.

We have completed standing up a new instance of Change Healthcare’s Rx CardFinder Service in a new environment. Testing was successful with Surescripts and Relay Health on both commercial and TROOP queries. As a result, we are enabling this service for all customers effective 6 p.m. CT, Friday, March 15.

We are working to restore access for providers that lost claims and ERA connectivity during the Change Healthcare cybersecurity issue. Over the next several weeks, Optum is working with government payers and intermediaries to transition providers enrolled in Change Healthcare connections to the Optum iEDI Clearinghouse (Exchange claims and ERAs, Change Healthcare OKC Clearinghouse claims and ERAs, Assurance Reimbursement Management, Revenue Performance Advisor). This transition includes both claims and ERA transactions. Our payers will maintain dual enrollment for claims to ensure an easy transition as our platforms come online. Partners and providers do not need to take any action. This transition is ongoing; please allow us and the payers time to complete this effort. We will publish additional updates as they are available.

We are pleased to share that we have launched a new instance of the Rx Connect (Switch) service and are actively working to restore full service and connectivity claim traffic. As a result, we have begun enabling Rx Connect, Rx Edit, and Rx Assist services today, March 7th. These services are now available for customers who have configured direct internet access connectivity.

For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.

Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.
Posted Mar 28, 2024 - 10:26 EDT
Update
We have completed standing up a new instance of Change Healthcare’s Rx CardFinder Service in a new environment. Testing was successful with Surescripts and Relay Health on both commercial and TROOP queries. As a result, we are enabling this service for all customers effective 6 p.m. CT, Friday, March 15.

We are working to restore access for providers that lost claims and ERA connectivity during the Change Healthcare cybersecurity issue. Over the next several weeks, Optum is working with government payers and intermediaries to transition providers enrolled in Change Healthcare connections to the Optum iEDI Clearinghouse (Exchange claims and ERAs, Change Healthcare OKC Clearinghouse claims and ERAs, Assurance Reimbursement Management, Revenue Performance Advisor). This transition includes both claims and ERA transactions. Our payers will maintain dual enrollment for claims to ensure an easy transition as our platforms come online. Partners and providers do not need to take any action. This transition is ongoing; please allow us and the payers time to complete this effort. We will publish additional updates as they are available.

We are pleased to share that we have launched a new instance of the Rx Connect (Switch) service and are actively working to restore full service and connectivity claim traffic. As a result, we have begun enabling Rx Connect, Rx Edit, and Rx Assist services today, March 7th. These services are now available for customers who have configured direct internet access connectivity.

For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.

Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.
Posted Mar 11, 2024 - 17:51 EDT
Update
We are pleased to share that we have launched a new instance of the Rx Connect (Switch) service and are actively working to restore full service and connectivity claim traffic. As a result, we have begun enabling Rx Connect, Rx Edit, and Rx Assist services today, March 7th. These services are now available for customers who have configured direct internet access connectivity.

For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.

Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.
Posted Mar 07, 2024 - 18:09 EST
Update
For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.

Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments.
Posted Mar 04, 2024 - 12:17 EST
Update
Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.

Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.

Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.

We are working on multiple approaches to restore the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.
Posted Mar 02, 2024 - 09:08 EST
Update
We have completed standing up a new instance of Change Healthcare's Rx ePrescribing service. (Clinical Exchange ePrescribing providers' tools are still not operational.) Working with technology and business partners, we have successfully completed testing with vendors and multiple retail pharmacy partners for the impacted transaction types. As a result, we have enabled this service for all customers effective 1 p.m. CT, Friday, March 1, 2024. If you encounter issues following the activation of this script routing service, contact our support team through your normal channels or submit an online ticket via our support portal.
Posted Mar 01, 2024 - 15:40 EST
Update
We have completed standing up a new instance of Change Healthcare's Rx ePrescribing service. Working with technology and business partners, we have successfully completed testing with vendors and multiple retail pharmacy partners for the impacted transaction types. As a result, we have enabled this service for all customers effective 1 p.m. CT, Friday, March 1, 2024. If you encounter issues following the activation of this script routing service, contact our support team through your normal channels or submit an online ticket via our support portal.
Posted Mar 01, 2024 - 15:03 EST
Update
Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.

Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.

Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.

We are working on multiple approaches to restore the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.
Posted Mar 01, 2024 - 09:17 EST
Update
Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.

Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.

Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.

We are working on multiple approaches to restored the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action.
Posted Feb 29, 2024 - 10:50 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 28, 2024 - 17:58 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 28, 2024 - 10:46 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 28, 2024 - 08:07 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 27, 2024 - 18:53 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 27, 2024 - 18:02 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 27, 2024 - 14:29 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 27, 2024 - 09:03 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 26, 2024 - 22:04 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 26, 2024 - 18:11 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 26, 2024 - 14:02 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 26, 2024 - 08:04 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 25, 2024 - 21:55 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 25, 2024 - 18:03 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 25, 2024 - 13:57 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 25, 2024 - 08:04 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 24, 2024 - 22:02 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 24, 2024 - 18:03 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 24, 2024 - 14:06 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 24, 2024 - 08:03 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 23, 2024 - 22:43 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 23, 2024 - 18:32 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 23, 2024 - 18:20 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 23, 2024 - 18:03 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 23, 2024 - 14:20 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 23, 2024 - 09:54 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 23, 2024 - 08:02 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 22:05 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 18:28 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 15:42 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 15:41 EST
Update
Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 11:32 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 10:47 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 09:09 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 07:57 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 05:52 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 22, 2024 - 01:01 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 21, 2024 - 23:00 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 21, 2024 - 22:59 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 21, 2024 - 20:57 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 21, 2024 - 18:32 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 21, 2024 - 17:11 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 21, 2024 - 16:27 EST
Update
Change Healthcare is experiencing a network interruption related to a cyber security issue and our security experts are working to address the matter. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Posted Feb 21, 2024 - 14:09 EST
Update
We are experiencing a network interruption and are working to resolve the issue. The disruption is expected to last at least through the day. We will update you as soon as well have more information.
Posted Feb 21, 2024 - 10:18 EST
Update
We are experiencing a network interruption and are working to resolve the issue. The disruption is expected to last at least through the day. We will update you as soon as well have more information.
Posted Feb 21, 2024 - 09:55 EST
Update
We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue. Please follow the Optum Solution status page for ongoing updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7.
Posted Feb 21, 2024 - 09:43 EST
Update
We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue. Please follow the Optum Solution status page for ongoing updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7.
Posted Feb 21, 2024 - 09:11 EST
Update
We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue. Please follow the Optum Solution status page for ongoing updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7.
Posted Feb 21, 2024 - 08:41 EST
Update
We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Posted Feb 21, 2024 - 08:38 EST
Update
Update: We are experiencing connectivity issues and support teams are actively troubleshooting to resolve them.

INC/CSA/Ref # 0529634
Posted Feb 21, 2024 - 07:39 EST
Update
Update: Some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you.

INC/CSA/Ref # 0529634
Posted Feb 21, 2024 - 06:48 EST
Update
We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Posted Feb 21, 2024 - 06:10 EST
Update
We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Posted Feb 21, 2024 - 06:01 EST
Update
Update: Feb. 21, 2024, some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you.

INC/CSA/Ref # 0529634
Posted Feb 21, 2024 - 05:52 EST
Update
We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Posted Feb 21, 2024 - 05:44 EST
Update
We are currently experiencing enterprise-wide connectivity issues. We are actively isolating and troubleshooting the issue.
Posted Feb 21, 2024 - 05:05 EST
Identified
Feb. 21, 2024, some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you.

INC/CSA/Ref # 0529634
Posted Feb 21, 2024 - 02:15 EST
This incident affects: Change Healthcare Enterprise, Clinical Network (Clinical Document Collector API, Clinical Exchange, Clinical Exchange Channel Partners including ePrescribe and Orders & Results, Clinical Exchange Labs and Hospitals, Connectivity Gateway), Cost Transparency (Predictive Engagement, Provider Directory, True View), Dental Network (Credentialing Advocate Solution, Dental Claim Attachments, Dental Connect, Dental Credentialing Manager, Dental EDI Network, Dental Practice Analytic Insights, Dental Revenue Cycle Insights, SimpleAttach Solution), Eligibility & Enrollment (Dual Enrollment Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate), Medical Network (Advanced Claim Management, Batch Claims, Claiming & Remittance, Claims Automation, Eligibility & Patient Access, ERA Transactions, Medical Claim Attachments, Paper-to-EDI, Payer Connectivity Services, Payer Data Services, Payer Finder website and API, Real-time Eligibility Transactions, Revenue Analytics), Medical Network APIs (Claims Responses and Reports API, Claims Status API, Eligibility API, Institutional Claims API, Payer Finder API, Professional Claims API), Medical Record Retrieval & Clinical Review (Clinical Abstraction, Medical Record Retrieval, Risk Adjustment Coding), Member Engagement & Experience (Interoperability API Connector, Member Payments, Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits), Patient Engagement & Experience (Shop Book and Pay, Virtual Front Desk), Pharmacy Benefits & TPA (Medicaid Pharmacy Benefits Services, Smart Commercial Pharmacy Services), Provider Network Optimization (Contract Manager, Provider Manager), Revenue Cycle Management (AccuPost, Acuity Revenue Cycle Analytics, Ahi Lobby, AhiQA, Ambulatory Claims Manager, Assurance Reimbursement Management, Claims & Denials Advisor, Claims & Denials Management, Clearance Patient Access Suite, Financial Clearance, National Payments Connector, Patient Engagement Suite, Reporting & Metrics, Revenue Integrity, Revenue Performance Advisor), Value-Based Care (Business Process as a Service (BPaaS), Episode Manager, HealthQx, Prometheus Analytics, Risk Manager, Third-Party Administration, Value-Based Care Transformation Services), Customer Portals (Client Access System, ConnectCenter, Customer Care Hub, Customer Connection, Download Central, Download Connect, Enrollment Central, Vision), Payer Communications and Payment Services (Communications Complete - Payer, Payer Communications and Print, Payer Enrollment Services, Payment Network Advocate, Settlement Advocate), Provider Communications and Payment Services (Communications Complete - Provider, Member Correspondence Advocate, Patient Billing & Statements, Payment Automation, SmartPay for Providers, SmartPay Payment Integration), Payment Integrity (DRG Validation, Hospital Bill Audit, Hospital Billing Validation/Short Stay Bill Validation), Risk Adjustment & Quality (Dx Gap Advisor, Edge Complete, EMR Risk Advisor, Encounter Complete, Risk View), Pharmacy Solutions (MedRx, SelectRx, UPBS Analytics website, UPBS Claims Manager website, UPBS Claims Processing, UPBS Configuration Manager website), and Clinical Decision Support (InterQual® Review Manager – Hosted, InterQual® Government Services).