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Enhancing your Customer Support experience!
Scheduled for Sep 11, 09:00 EDT - Sep 18, 09:00 EDT
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Scheduled
We are pleased to announce changes to enhance your customer support experience.
As part of our commitment to streamline issue resolution, make it easier to do business with us, improve the Optum customer experience, and retain and grow customer relationships, we are offering customers a new way to view the information they need when they need it.
To create a more user-friendly experience for you, beginning Sept. 11, 2024, you will only need to select Printing and Fulfillment – CPS.
As a refresher, the following self-service options are available in the Customer Care Hub, giving you faster, easier access to Optum support:
-Opening a support case
-Adding attachments to a case
-Filtering cases and checking case status
-View onboarding cases
-Searching for self-service learning and resources
-And more...
If you need information about a case that is not found on the Customer Care Hub, you can open a new case to request the information.
Please reach out to your client manager or contact support if you have additional questions.
As part of our commitment to streamline issue resolution, make it easier to do business with us, improve the Optum customer experience, and retain and grow customer relationships, we are offering customers a new way to view the information they need when they need it.
To create a more user-friendly experience for you, beginning Sept. 11, 2024, you will only need to select Printing and Fulfillment – CPS.
As a refresher, the following self-service options are available in the Customer Care Hub, giving you faster, easier access to Optum support:
-Opening a support case
-Adding attachments to a case
-Filtering cases and checking case status
-View onboarding cases
-Searching for self-service learning and resources
-And more...
If you need information about a case that is not found on the Customer Care Hub, you can open a new case to request the information.
Please reach out to your client manager or contact support if you have additional questions.
This scheduled maintenance affects: Payer Communications and Payment Services (Payer Enrollment Services, Payment Network Advocate, Settlement Advocate).