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Clearance Patient Access Suite and Ahi QA/Lobby migration to new user management application
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
This message is intended for Clearance Patient Access Suite and Ahi QA/Lobby customers.
What’s happening
Beginning May 8, 2025, 7:00 p.m. ET, Optum will be migrating from our current user management application (CIAM) to a more robust system called Guardian. All users will be securely transferred to the new system, users already logged in will not be impacted, and we anticipate minimal downtime during the process.
Logging in after the update
This update will modify the way in which users log into Clearance and Ahi. While there will be no need to create new credentials for the change, we thought it might be helpful to walk you through what to expect.
For current users:
1. There is no change to the URLs you are accustomed to using to access Clearance and Ahi QA/Lobby. Open each via the respective URLs currently established.
2. Click the Login with SSO link on the application login page.
3. Enter your corporate email address and click Sign In.
4. Click on the option that displays your facility name.
That’s it! You should be in. If not, there could be an issue with your account. Contact your IT administrator or application support specialist for guidance.
Adding new users in Guardian
We disabled the ability to add new users to CIAM May 7, 2025, 7:00 p.m. ET. Authorized IT administrators are to go to Guardian (Optum Access Management) to add them as needed. Take a look at the Guardian User Management Guide on the Optum User Community for guidance on this.
Support
Our support team will be available to assist you with any questions or issues you may encounter during and after migration. You can reach us at the Customer Care Hub or via clearance.support@optum.com.
We thank you for your patience with this process and for your continued trust in our services.
REF 17458959
What’s happening
Beginning May 8, 2025, 7:00 p.m. ET, Optum will be migrating from our current user management application (CIAM) to a more robust system called Guardian. All users will be securely transferred to the new system, users already logged in will not be impacted, and we anticipate minimal downtime during the process.
Logging in after the update
This update will modify the way in which users log into Clearance and Ahi. While there will be no need to create new credentials for the change, we thought it might be helpful to walk you through what to expect.
For current users:
1. There is no change to the URLs you are accustomed to using to access Clearance and Ahi QA/Lobby. Open each via the respective URLs currently established.
2. Click the Login with SSO link on the application login page.
3. Enter your corporate email address and click Sign In.
4. Click on the option that displays your facility name.
That’s it! You should be in. If not, there could be an issue with your account. Contact your IT administrator or application support specialist for guidance.
Adding new users in Guardian
We disabled the ability to add new users to CIAM May 7, 2025, 7:00 p.m. ET. Authorized IT administrators are to go to Guardian (Optum Access Management) to add them as needed. Take a look at the Guardian User Management Guide on the Optum User Community for guidance on this.
Support
Our support team will be available to assist you with any questions or issues you may encounter during and after migration. You can reach us at the Customer Care Hub or via clearance.support@optum.com.
We thank you for your patience with this process and for your continued trust in our services.
REF 17458959