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Errata notification June 6, 2025
Incident
Report for Optum Solutions
Resolved
This communication is intended for InterQual® Cloud Solutions customers.
The purpose of this communication is to inform you of errors identified that could potentially affect the outcome of a review in the following InterQual® modules. This corrected content will be available in a future release.
• InterQual® Durable Medical Equipment: Pneumatic and Other Powered Compression Devices
• InterQual® Procedures: Arthroplasty, Carpometacarpal (CMC) Joint, Thumb
• InterQual® Procedures: Joint Replacement, Wrist
• InterQual® Procedures: Neuroablation, Percutaneous
• InterQual® Procedures: Sleep Studies
• InterQual® Procedures: Sleep Studies (Pediatric)
• InterQual® Specialty Rx Oncology
• InterQual® Medicare Procedures Navigator: Aortography and Peripheral Angiography First Coast
For detailed information about this issue and the appropriate update, refer to the 2025 Known Issues List, in InterQual® Community. Go to Known Issues List, and then select 2025 Known Issues.
InterQual Community
The InterQual® Resource Center was retired effective June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
As a Community member, you will:
• Have access to InterQual clinical documentation and resources.
• Have access to active discussion forums with Optum product experts and fellow customers.
• Find and connect with your peers by product and role.
You should have already received an email from donotreply@optum.com with the subject line: “Complete Your Registration to Access Optum Enterprise Customer Community”. This email will include your unique registration link. Click the link to complete your setup using your One Healthcare ID (OHID).
Note: the unique registration link will be active for a limited time, so please access the link to complete registration immediately upon receipt.
If you do not receive a unique registration link, or if it has expired, you can self-register by following the directions posted here.
Don’t have an OHID yet?
No problem! You can create one now at One Healthcare ID or follow the instructions in the registration invitation.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
The purpose of this communication is to inform you of errors identified that could potentially affect the outcome of a review in the following InterQual® modules. This corrected content will be available in a future release.
• InterQual® Durable Medical Equipment: Pneumatic and Other Powered Compression Devices
• InterQual® Procedures: Arthroplasty, Carpometacarpal (CMC) Joint, Thumb
• InterQual® Procedures: Joint Replacement, Wrist
• InterQual® Procedures: Neuroablation, Percutaneous
• InterQual® Procedures: Sleep Studies
• InterQual® Procedures: Sleep Studies (Pediatric)
• InterQual® Specialty Rx Oncology
• InterQual® Medicare Procedures Navigator: Aortography and Peripheral Angiography First Coast
For detailed information about this issue and the appropriate update, refer to the 2025 Known Issues List, in InterQual® Community. Go to Known Issues List, and then select 2025 Known Issues.
InterQual Community
The InterQual® Resource Center was retired effective June 1, 2025. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
As a Community member, you will:
• Have access to InterQual clinical documentation and resources.
• Have access to active discussion forums with Optum product experts and fellow customers.
• Find and connect with your peers by product and role.
You should have already received an email from donotreply@optum.com with the subject line: “Complete Your Registration to Access Optum Enterprise Customer Community”. This email will include your unique registration link. Click the link to complete your setup using your One Healthcare ID (OHID).
Note: the unique registration link will be active for a limited time, so please access the link to complete registration immediately upon receipt.
If you do not receive a unique registration link, or if it has expired, you can self-register by following the directions posted here.
Don’t have an OHID yet?
No problem! You can create one now at One Healthcare ID or follow the instructions in the registration invitation.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).