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Clearance and AHI Guardian migration update
Incident
Report for Optum Solutions
Resolved
We are writing to inform you about an important update regarding our user management systems. Due to an issue affecting our federated clients using their own Identity Provider, we have had to revert to CIAM once again to allow the Guardian team time to resolve the problem. Another update will be provided when we are ready to move back to Sentinel/Guardian.
In the meantime, please note that all new users will need to be added in CIAM.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
REF 17152310
In the meantime, please note that all new users will need to be added in CIAM.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
REF 17152310
This incident affected: Revenue Cycle Management (Ahi Lobby, AhiQA, Clearance Patient Access Suite).