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Resolved: Assurance Reimbursement Management Performance Issue
Incident
Report for Optum Solutions
Resolved
Assurance Reimbursement Management was experiencing an issue with intermittent performance of Assurance Attachments.
This may have resulted in:
• Error message: "Error getting name of current remote directory. Cannot get real path for ‘.’. No such file or directory."
• Missing attachments
This issue has been resolved.
We apologize for any inconvenience.
Action Required: If you received this error or are missing attachments, please contact support so we can assist to reset your password to allow you to submit bulk attachments.
REF 17603234
This may have resulted in:
• Error message: "Error getting name of current remote directory. Cannot get real path for ‘.’. No such file or directory."
• Missing attachments
This issue has been resolved.
We apologize for any inconvenience.
Action Required: If you received this error or are missing attachments, please contact support so we can assist to reset your password to allow you to submit bulk attachments.
REF 17603234
This incident affected: Revenue Cycle Management (Assurance Reimbursement Management).