For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
InterQual® 2025 April content release
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
This communication is intended for InterQual® Cloud Solutions customers.
We are pleased to announce that the InterQual 2025 April content release is now available for InterQual® Cloud Solution customers as of Friday, April 4, 2025.
This content release includes updates to the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For clinical revisions and additional details about this release, go to the What’s New page on InterQual® Community, select InterQual Content Releases, and then Learn more. See the section below for more information on InterQual Community.
InterQual® Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
InterQual® Community
The new InterQual Community is now available! As a Community member you will:
• Have access to InterQual clinical documentation and resources.
• Have access to active discussion forums with Optum product experts and fellow customers.
• Find and connect with your peers by product and role.
The InterQual® Resource Center is being retired. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
You should have already received an email from donotreply@optum.com with the subject line: “Complete Your Registration to Access Optum Enterprise Customer Community”. This email will include your unique registration link. Click the link to complete your setup using your One Healthcare ID (OHID). Note: the unique registration link will be active for a limited time, so please access the link to complete registration immediately upon receipt.
If you do not receive a unique registration link, or if it has expired, you can self-register by following the directions posted here: https://community.optum.com/registrationdetails.
Don’t have an OHID yet?
No problem! You can create one now at One Healthcare ID or follow the instructions in the registration invitation.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
REF 17145708
We are pleased to announce that the InterQual 2025 April content release is now available for InterQual® Cloud Solution customers as of Friday, April 4, 2025.
This content release includes updates to the following modules:
• Medicare Behavioral Health Navigator
• Medicare Imaging Navigator
• Medicare Molecular Diagnostics and Lab Navigator
• Medicare Pharmacy Navigator
• Medicare Post-Acute and Durable Medical Equipment Navigator
• Medicare Procedures Navigator
For clinical revisions and additional details about this release, go to the What’s New page on InterQual® Community, select InterQual Content Releases, and then Learn more. See the section below for more information on InterQual Community.
InterQual® Cloud Solutions updates
If your organization has configured your environment to disable new criteria releases by default, you will need to log in to the Administration module and enable the criteria when you are ready to start using it.
InterQual® Community
The new InterQual Community is now available! As a Community member you will:
• Have access to InterQual clinical documentation and resources.
• Have access to active discussion forums with Optum product experts and fellow customers.
• Find and connect with your peers by product and role.
The InterQual® Resource Center is being retired. Register now for the InterQual Community to stay connected and informed, and to ensure you don’t lose access to vital documentation and resources.
You should have already received an email from donotreply@optum.com with the subject line: “Complete Your Registration to Access Optum Enterprise Customer Community”. This email will include your unique registration link. Click the link to complete your setup using your One Healthcare ID (OHID). Note: the unique registration link will be active for a limited time, so please access the link to complete registration immediately upon receipt.
If you do not receive a unique registration link, or if it has expired, you can self-register by following the directions posted here: https://community.optum.com/registrationdetails.
Don’t have an OHID yet?
No problem! You can create one now at One Healthcare ID or follow the instructions in the registration invitation.
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
REF 17145708
This scheduled maintenance affected: Clinical Decision Support (InterQual® Cloud Solutions, InterQual® Criteria).