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Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions.
Incident
Report for Optum Solutions
Resolved
We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.
Monitoring
We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.
Identified
The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available
Update
The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available.
Investigating
[10/20/2025] 09:07 AM ET
We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue.
INC46075665
We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue.
INC46075665
This incident affected: Clinical Exchange.