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Resolved: ACCUREG - ENGAGECARE PROVIDER : Eligibility verification is not being returned for all customers using the Engage Care Provider product.
Incident
Report for Optum Solutions
Resolved
Engage Care Provider Services have been restored. Teams are working to reprocess Eligibility transactions.
Investigating
02/05/2025 [03:01:00 PM EST]
The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible.
INC48241580
The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible.
INC48241580
This incident affected: Patient Financial Clearance (EngageCare Provider).