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Resolved Notice : RCM ASSURANCE - Customers are experiencing errors in Medicare Direct Entry (MDE) jobs
Incident
Report for Optum Solutions
Resolved
This issue has been resolved. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. For Turnkey clients, please resume any failed jobs. If you have any questions, please contact Support.
Action Needed: Please reinstate the automated password changes in Assurance if you disabled them. If you are still experiencing issues with your password, please contact Medicare to reset your password and update the information within Assurance.
#INC48776620
Action Needed: Please reinstate the automated password changes in Assurance if you disabled them. If you are still experiencing issues with your password, please contact Medicare to reset your password and update the information within Assurance.
#INC48776620
Identified
Customers continue to experience slowness and errors with Medicare Direct Entry. A fix is in review and will be distributed tonight.
#INC48776620
#INC48776620
Update
Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. The technical team is actively working to resolve the issue. We will provide further updates as more information becomes available at 2:00 PM CST.
#INC48776620
#INC48776620
Update
Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. Research towards resolution continues.
#INC48776620
#INC48776620
Update
Customers may experience errors with Medicare Direct Entry processing. Resolution efforts are in process.
Update
Customers have been provided a workaround for the password issue by disabling the automated DE password update and manually updating the password on the Medicare system. Optum continues to work on the root problem.
INC # INC48750170
INC # INC48750170
Update
Customers may experience slowness or errors with Medicare Direct Entry jobs. Optum continues to research.
INC # INC48750170
INC # INC48750170
Investigating
Customers may experience performance issues or errors on Direct Entry jobs due to password issues.
INC # INC48750170
INC # INC48750170
This incident affected: Revenue Cycle Management (Assurance Reimbursement Management).