Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.

Resolved Notice - RXNS ERX - Critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan.

Incident Report for Optum Solutions

Resolved

3-14-2026 there was a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulted in connection‑to‑payer errors and preventing successful claim processing for impacted plans.
Optum teams engaged with Prime and connectivity is restored on 3-14-2026 at 2:10pm CST. Please resubmit any impacted claims.

BIN 022659- resolved
BIN 009737/ 011503- resolved
BIN 002286- resolved

INC #INC48943150

Posted Mar 14, 2026 - 15:42 EDT

Update

Issue Ongoing- Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans.
Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible.

BIN 022659
BIN 009737/ 011503
BIN 002286

INC #INC48943150

Posted Mar 14, 2026 - 14:13 EDT

Investigating

Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans.
Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible.

BIN 022659
BIN 009737/ 011503
BIN 002286

INC #INC48943150

Posted Mar 14, 2026 - 13:01 EDT

This incident affected: Pharmacy Solutions (Pharmacy Network Solutions).