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Resolved Notice - RXNS ERX - Critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan.
Incident
Report for Optum Solutions
Resolved
3-14-2026 there was a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulted in connection‑to‑payer errors and preventing successful claim processing for impacted plans.
Optum teams engaged with Prime and connectivity is restored on 3-14-2026 at 2:10pm CST. Please resubmit any impacted claims.
BIN 022659- resolved
BIN 009737/ 011503- resolved
BIN 002286- resolved
INC #INC48943150
Optum teams engaged with Prime and connectivity is restored on 3-14-2026 at 2:10pm CST. Please resubmit any impacted claims.
BIN 022659- resolved
BIN 009737/ 011503- resolved
BIN 002286- resolved
INC #INC48943150
Update
Issue Ongoing- Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans.
Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible.
BIN 022659
BIN 009737/ 011503
BIN 002286
INC #INC48943150
Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible.
BIN 022659
BIN 009737/ 011503
BIN 002286
INC #INC48943150
Investigating
Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans.
Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible.
BIN 022659
BIN 009737/ 011503
BIN 002286
INC #INC48943150
Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible.
BIN 022659
BIN 009737/ 011503
BIN 002286
INC #INC48943150