For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
System Maintenance – Clearinghouse Database Maintenance
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Optum will be doing maintenance on our database. As part of that maintenance, claims and remit processing will be unavailable February 21, 2025, 10:00 p.m.-February 22, 2025, 4:00 p.m. CT.
Revenue Performance Advisor customers need to be aware of the following:
• All transaction processing will be unavailable during the maintenance. This includes:
o Claims
o Remittance
o Claim Status
o Eligibility
• Claims will not be delivered to the payer until the event has completed.
• Remits will not be retrieved or processed from payers until the event has completed.
Begin: Friday, Feb. 21, 2025, 10:00 p.m. CT
End: Saturday, Feb. 22, 2025, 4:00 p.m. CT
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
REF 16100966
Revenue Performance Advisor customers need to be aware of the following:
• All transaction processing will be unavailable during the maintenance. This includes:
o Claims
o Remittance
o Claim Status
o Eligibility
• Claims will not be delivered to the payer until the event has completed.
• Remits will not be retrieved or processed from payers until the event has completed.
Begin: Friday, Feb. 21, 2025, 10:00 p.m. CT
End: Saturday, Feb. 22, 2025, 4:00 p.m. CT
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
REF 16100966
This scheduled maintenance affected: Revenue Cycle Management (Revenue Performance Advisor).