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System Maintenance – Clearinghouse Database Maintenance
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
This message is intended for Assurance EDI customers.
Optum will be performing maintenance on our database. As part of that maintenance, we will be shutting down claims and remit processing on October 11, 2024, from 11:00 p.m. ET to October 12, 2024 5:00 p.m. ET.
Assurance EDI and ConnectCenter customers need to be aware of the following:
• The ConnectCenter application will not be available during the event
• The Enrollment Central application will not be available during the event
• The Collaboration Compass application will not be available during the event
• All transaction processing will be unavailable during the maintenance. This includes
• Claims
• Remittance
• Claim Status
• Eligibility
• Authorization/Referral
• The InfoExchange application will not be available during the event
• API clients that use our Claims Submission and Claims Validation API will not be able to utilize that API until the event has completed
• API clients that use our Claims Response and Reports API to pick up reports can retrieve reports created prior to the event beginning but no new reports will be available until the event has completed
• Claims will not be delivered to the payer until the event has completed
• Remits will not be retrieved or processed from payers until the event has completed
Begin: Friday, October 11, 2024, at 11:00 p.m. ET
End: Saturday, October 12, 2024, at 5:00 p.m. ET
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at assuranceedi.support@optum.com or by phone at 800-527-8133, option 2.
REF 767052
Optum will be performing maintenance on our database. As part of that maintenance, we will be shutting down claims and remit processing on October 11, 2024, from 11:00 p.m. ET to October 12, 2024 5:00 p.m. ET.
Assurance EDI and ConnectCenter customers need to be aware of the following:
• The ConnectCenter application will not be available during the event
• The Enrollment Central application will not be available during the event
• The Collaboration Compass application will not be available during the event
• All transaction processing will be unavailable during the maintenance. This includes
• Claims
• Remittance
• Claim Status
• Eligibility
• Authorization/Referral
• The InfoExchange application will not be available during the event
• API clients that use our Claims Submission and Claims Validation API will not be able to utilize that API until the event has completed
• API clients that use our Claims Response and Reports API to pick up reports can retrieve reports created prior to the event beginning but no new reports will be available until the event has completed
• Claims will not be delivered to the payer until the event has completed
• Remits will not be retrieved or processed from payers until the event has completed
Begin: Friday, October 11, 2024, at 11:00 p.m. ET
End: Saturday, October 12, 2024, at 5:00 p.m. ET
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at assuranceedi.support@optum.com or by phone at 800-527-8133, option 2.
REF 767052
This scheduled maintenance affected: Medical Network Services (eligibility, enrollment and clearinghouse) (Advanced Claim Management, Batch claims transmission, Remittance/ERA transmission, Real-time eligibility transactions, Hosted Payer Services (HPS), Medical claim attachments).