Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 10 days ago. Mar 22, 2025 - 22:00 EDT
Scheduled
Dear Valued Customer,
Optum will be completing planned system maintenance according to the following maintenance schedule for the month of March.
Maintenance Schedule Begin: Mar. 22, 9 p.m. CT End: Mar. 23, 2 a.m. CT (Duration of 5 hours)
System functionality will be intermittent during this scheduled maintenance window. The impacted services are as follows:
• FTP connectivity • File importing and reporting • Client Access System (CAS)
There may be additional maintenance outages for the month of March and additional communications will be shared with those details as they become available.
If you have any questions or concerns, please contact our support team through the Customer Care Hub.
What you need to do? Please be advised of the maintenance and adjust your schedule or processes as needed.
We appreciate your patience, Optum
REF 16901516
Posted 14 days ago. Mar 18, 2025 - 11:30 EDT
This scheduled maintenance affected: Payer Communications and Payment Services (Communications Complete - Payer).