For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
Resolved_ Pharmacy Solutions Self Service Portal
Incident
Report for Optum Solutions
Resolved
Resolved: Customers are now able to successfully create cases from the Self Service portal.
Identified
"Update: Customers utilizing the Self-Service Customer Portal may have difficulty opening new cases due to the product name search field. We are currently working to resolve this issue."
Investigating
"Customers utilizing the Self-Service Customer Portal are currently unable to open new cases. We are currently working to resolve this issue."
This incident affected: Pharmacy Solutions (Absolute AR, MedRx, Rx Network Solutions).