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Resolved : Eligibility Issues for Commercial and Medicaid MedRx RESOLVED
Incident
Report for Optum Solutions
Resolved
Optum Insight has identified the cause of the eligibility issue, and has implemented a resolution. Eligibility checks and responses are now transacting normally.
Investigating
Optum Insight has identified an issue causing timeouts for eligibility checks on claims billed to Commercial and Medicaid MedRx plans. We are investigating the issue and will provide an update as soon as possible.
This incident affected: Pharmacy Solutions (MedRx).