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System Maintenance – Clearinghouse Database
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
This message is intended for Clearance EDI customers.
Optum will be doing maintenance on our database. As part of that maintenance, we will be shutting down eligibility processing on October 11, 2024, from 11 p.m. ET until October 12, 2024, 5 p.m. ET.
Clearance EDI customers will be unable to perform the following during this migration:
• Customers that submit real time eligibility will be UNABLE to submit real time transactions during the event
• Customers that submit eligibility using a batch file will be UNABLE to submit eligibility files to Optum during the event
• Customers that submit eligibility transactions using ConnectCenter will be UNABLE to submit eligibility requests during the event
• Customers that view historical eligibility data using ConnectCenter will be UNABLE to review those transactions during the event.
Begin: Fri., Oct. 11, 2024, at 11 p.m. ET
End: Sat., Oct. 12, 2024, at 5 p.m. ET
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at Clearance.Support@optum.com or by phone at 800-527-8133, option 4.
REF 767050
Optum will be doing maintenance on our database. As part of that maintenance, we will be shutting down eligibility processing on October 11, 2024, from 11 p.m. ET until October 12, 2024, 5 p.m. ET.
Clearance EDI customers will be unable to perform the following during this migration:
• Customers that submit real time eligibility will be UNABLE to submit real time transactions during the event
• Customers that submit eligibility using a batch file will be UNABLE to submit eligibility files to Optum during the event
• Customers that submit eligibility transactions using ConnectCenter will be UNABLE to submit eligibility requests during the event
• Customers that view historical eligibility data using ConnectCenter will be UNABLE to review those transactions during the event.
Begin: Fri., Oct. 11, 2024, at 11 p.m. ET
End: Sat., Oct. 12, 2024, at 5 p.m. ET
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at Clearance.Support@optum.com or by phone at 800-527-8133, option 4.
REF 767050
This scheduled maintenance affected: Medical Network Services (eligibility, enrollment and clearinghouse) (Advanced Claim Management, Batch claims transmission, Remittance/ERA transmission, Real-time eligibility transactions, Hosted Payer Services (HPS), Medical claim attachments).