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Resolved: ABT205227 PPE Edit Libre 3 Sensor Discontinuation Error
Incident
Report for Optum Solutions
Resolved
This notification is intended for Pharmacy Network Edit and Rx Assist customers.
Optum Insight became aware of an issue causing some transactions to erroneously receive a PPE Edit:
ABT205227: Libre 3 sensor will discontinue after 9/30/2025. Inform patient to discuss FreeStyle Libre 3 Plus with their doctor. Sponsored by Abbott.
Optum identified this issue was related to new Inform program: ABT LIBRE 2 AND 3 SUNSET INFORM. The issue occurred May 1, 2025, approximately 10:00 a.m–11:14 a.m. CT, and has been mitigated.
Action Required: Please resubmit any claims impacted by this issue.
REF 17498808
Optum Insight became aware of an issue causing some transactions to erroneously receive a PPE Edit:
ABT205227: Libre 3 sensor will discontinue after 9/30/2025. Inform patient to discuss FreeStyle Libre 3 Plus with their doctor. Sponsored by Abbott.
Optum identified this issue was related to new Inform program: ABT LIBRE 2 AND 3 SUNSET INFORM. The issue occurred May 1, 2025, approximately 10:00 a.m–11:14 a.m. CT, and has been mitigated.
Action Required: Please resubmit any claims impacted by this issue.
REF 17498808
This incident affected: Pharmacy Solutions (Rx Assist, Rx Edit).