For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.

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New Incident: Multiple products

Incident Report for Optum Solutions

Resolved

The issue with One Healthcare ID has been resolved. Customers are now able to access impacted websites and customer portals.
Posted 7 days ago. Mar 26, 2025 - 09:23 EDT

Investigating

We are currently experiencing an issue with One Healthcare ID that causes customers to be unable to access impacted websites and customer portals. The issue appears to be mitigated at this time, but we are continuing to monitor.
Posted 7 days ago. Mar 26, 2025 - 09:04 EDT
This incident affected: Change Healthcare Enterprise, Clinical Decision Support (CareSelect®, InterQual® AutoReview, InterQual® Cloud Solutions, InterQual® Coordinated Care, InterQual® Criteria, InterQual® Customize, InterQual® Review Manager – Hosted, InterQual® Review Manager – Installed, Patient Education, InterQual® Government Services), Cost Transparency (Predictive Engagement, Provider Directory), Medical Network Services (eligibility, enrollment and clearinghouse) (Advanced Claim Management, Batch claims transmission, Remittance/ERA transmission, Real-time eligibility transactions, Hosted Payer Services (HPS), Medical claim attachments, Payer Connectivity Services, Revenue Analytics), Medical Network APIs (Claims Responses and Reports API, Claims Status API, Eligibility API, Institutional Claims API, Payer Finder website and API, Professional Claims API), Medical Record Retrieval & Clinical Review (Clinical Abstraction, Medical Record Retrieval), Patient Engagement & Experience (Shop Book and Pay, Virtual Front Desk), Pharmacy Benefits & TPA (Medicaid Pharmacy Benefits Services, Smart Commercial Pharmacy Services), Pharmacy Solutions (Absolute AR, Converge Rx, Enterprise Pharmacy System, Exchange Dx, Explore Dx, MedRx, MedRx Commercial, MedRx Flu, MedRx Medicare, MedRx Medicaid, Point-of-Sale Rx, Rx Network Solutions, Rx Network Solutions ePrescribing, Rx Assist, Rx CardFinder Services, Rx Connect Solution, Rx Edit, Rx Processor Alerts, Rx Secure Site, Turn Rx), Provider Network Optimization (Contract Manager, Provider Manager, Reimbursement Manager), Revenue Cycle Management (AccuPost, Acuity Revenue Cycle Analytics, Ahi Lobby, AhiQA, Ambulatory Claims Manager, Assurance Reimbursement Management, Claims & Denials Advisor, Claims & Denials Management, Clearance Patient Access Suite, Clearance Patient Access Suite: Advocate, Clearance Patient Access Suite: Bi-directional connectivity, Clearance Patient Access Suite: Estimator, Clearance Patient Access Suite: HL7, Clearance Patient Access Suite: Medical Necessity, Clearance Patient Access Suite: Notice of Admission, Clearance Patient Access Suite: Patient ID, Clearance Patient Access Suite: Prior Authorization, Clearance Patient Access Suite: Propensity to Pay, Clearance Patient Access Suite: qPay, Clearance Patient Access Suite: Verifier, Financial Clearance Services, National Payments Connector, Patient Engagement Suite, Pulse Revenue Cycle Benchmarking™, Revenue Integrity (Coding Services), Revenue Performance Advisor), Risk Adjustment & Quality (Compliance Reporter, Risk View, Risk Adjustment Coding), Value-Based Care (Business Process as a Service (BPaaS), HealthQx, Prometheus Analytics, Risk Manager, Third-Party Administration), Customer Portals (Client Access System, ConnectCenter, Customer Care Hub, Download Connect, Enrollment Central), Payment Integrity (DRG Validation, Hospital Bill Audit, Hospital Billing Validation/Short Stay Bill Validation), Government Eligibility, Enrollment & Member Engagement (Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate), Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits), Dental Network (Dental Claim Attachments, Dental Converge, Dental Credentialing Manager, Dental EDI Network, Dental Practice Analytic Insights, Dental Revenue Cycle Insights), Clinical Network (Clinical Exchange Channel Partners including ePrescribe and Orders & Results, Clinical Exchange Labs and Hospitals, CommonWell), Payer Communications and Payment Services (Payer Enrollment Services, Settlement Advocate, Communications Complete - Payer), and Provider Communications and Payment Services (Payment Automation, SmartPay Plus for Providers).