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Reminder: Migration to New User Management Application (Guardian) - May 8, 2025
Scheduled for May 8, 19:00 - 19:10 EDT
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Scheduled
We are ready to migrate from our current user management application CIAM to a more robust system called Guardian. We thank you for your patience with this migration as we worked with a few customers on their specific challenges.
Key Details:
• Migration Date: May 8, 2025, 7:00 p.m. ET.
• Downtime: We anticipate minimal downtime during the migration process as it will occur during the evening. Users already logged in will not be impacted.
Action Required:
• All of your users will be securely transferred to the new system. However, we recommend that you log into Guardian after migration to familiarize yourself with the new interface.
• We recommend that you do not add users in CIAM on migration day to avoid needing to add the user into Guardian as well.
What to Expect:
1. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after migration. You can reach us at the Customer Care Hub or at clearance.support@optum.com.
2. Training Resources: Guardian User Management Guide. Will require a community.optum.com account to view.
3. Guardian URL: Bookmark this page to access Guardian.
4. Adding Users in CIAM on migration day: We will disable the ability to add users in CIAM. Please go to Guardian to add users.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
REF 17458959
Key Details:
• Migration Date: May 8, 2025, 7:00 p.m. ET.
• Downtime: We anticipate minimal downtime during the migration process as it will occur during the evening. Users already logged in will not be impacted.
Action Required:
• All of your users will be securely transferred to the new system. However, we recommend that you log into Guardian after migration to familiarize yourself with the new interface.
• We recommend that you do not add users in CIAM on migration day to avoid needing to add the user into Guardian as well.
What to Expect:
1. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after migration. You can reach us at the Customer Care Hub or at clearance.support@optum.com.
2. Training Resources: Guardian User Management Guide. Will require a community.optum.com account to view.
3. Guardian URL: Bookmark this page to access Guardian.
4. Adding Users in CIAM on migration day: We will disable the ability to add users in CIAM. Please go to Guardian to add users.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
REF 17458959
This scheduled maintenance affects: Revenue Cycle Management (Ahi Lobby, AhiQA, Clearance Patient Access Suite).