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Clearance Patient Access Suite Product Update (2024.01)
Scheduled for Feb 8, 21:00 EST - Feb 9, 01:00 EST
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Scheduled
Optum will be performing a scheduled product update for the Clearance Patient Access Suite from 8 p.m. CT/ 9 p.m. ET to midnight CT/ 1 a.m. ET on Thurs., February 8, 2024 (outside of the regular maintenance window).
What is included with this update?
Clearance 2024.01 features the following enhancements:
Removal of CPT Code Alert – When AAA messages are returned from payers for authorization requests, the system will no longer show "Payer does not have this procedure on record" alerts in the Work Screen CPT code section. The original AAA error messages will still display.
Updated Payer Policy Documents – All Payer Policy links in the Authorization Work Screen have been updated to ensure that current payer policy documents open.
Added Submission of Full Addresses – Full addresses of referring and servicing facilities will now be sent to payers with Authorization inquiries and submissions. This enhancement will prevent errors from being returned for incomplete entry.
Removal of UM Vendor from Validation – If a Realtime Referral request is specifically defined as Referral in the EDI/278 message, Clearance will search for the inquiry in the medical payer instead of UM vendors. This enhancement will eliminate credential blockers and the need to manually add CPT codes.
What do you need to do?
Read the Release Notes (also available in the product after the update).
Inform your team that these changes are on the way!
Ref#668350
What is included with this update?
Clearance 2024.01 features the following enhancements:
Removal of CPT Code Alert – When AAA messages are returned from payers for authorization requests, the system will no longer show "Payer does not have this procedure on record" alerts in the Work Screen CPT code section. The original AAA error messages will still display.
Updated Payer Policy Documents – All Payer Policy links in the Authorization Work Screen have been updated to ensure that current payer policy documents open.
Added Submission of Full Addresses – Full addresses of referring and servicing facilities will now be sent to payers with Authorization inquiries and submissions. This enhancement will prevent errors from being returned for incomplete entry.
Removal of UM Vendor from Validation – If a Realtime Referral request is specifically defined as Referral in the EDI/278 message, Clearance will search for the inquiry in the medical payer instead of UM vendors. This enhancement will eliminate credential blockers and the need to manually add CPT codes.
What do you need to do?
Read the Release Notes (also available in the product after the update).
Inform your team that these changes are on the way!
Ref#668350
This scheduled maintenance affects: Revenue Cycle Management (Clearance Patient Access Suite).