Status Page Transition Complete
The transition to our consolidated status page has been successfully completed. All products previously displayed on this status page are now available on our new status page at https://status.optum.com
This update provides a single location for service status, incident communications, and maintenance notifications, improving visibility and your overall experience.
Thank you for your patience and support throughout this transition.
New Pharmacy Support IVR Enhancement
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
Scheduled
We’re excited to introduce a new enhancement to the Pharmacy Support IVR designed to make claim support faster and more convenient for your pharmacy. When calling for assistance with a claim, you now have the option to use our new automated claim utility, which provides messaging for resolving rejected claims—right within the IVR.
This feature was built with your workflow in mind, offering quick access to common claim responses so you can get the information you need without delay. For more complex needs or personalized support, our knowledgeable customer support representatives remain just a selection away.
By using this new IVR capability, you can reduce wait times, streamline claim resolution, and keep your pharmacy running smoothly. We’re excited to offer this added flexibility and will continue to invest in enhancements that improve your service experience and support your business.
Pharmacy Support
Optum Insight
This feature was built with your workflow in mind, offering quick access to common claim responses so you can get the information you need without delay. For more complex needs or personalized support, our knowledgeable customer support representatives remain just a selection away.
By using this new IVR capability, you can reduce wait times, streamline claim resolution, and keep your pharmacy running smoothly. We’re excited to offer this added flexibility and will continue to invest in enhancements that improve your service experience and support your business.
Pharmacy Support
Optum Insight