Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.
Scheduled
We’re excited to introduce a new enhancement to the Pharmacy Support IVR designed to make claim support faster and more convenient for your pharmacy. When calling for assistance with a claim, you now have the option to use our new automated claim utility, which provides messaging for resolving rejected claims—right within the IVR.
This feature was built with your workflow in mind, offering quick access to common claim responses so you can get the information you need without delay. For more complex needs or personalized support, our knowledgeable customer support representatives remain just a selection away.
By using this new IVR capability, you can reduce wait times, streamline claim resolution, and keep your pharmacy running smoothly. We’re excited to offer this added flexibility and will continue to invest in enhancements that improve your service experience and support your business.
Pharmacy Support
Optum Insight
This feature was built with your workflow in mind, offering quick access to common claim responses so you can get the information you need without delay. For more complex needs or personalized support, our knowledgeable customer support representatives remain just a selection away.
By using this new IVR capability, you can reduce wait times, streamline claim resolution, and keep your pharmacy running smoothly. We’re excited to offer this added flexibility and will continue to invest in enhancements that improve your service experience and support your business.
Pharmacy Support
Optum Insight
This scheduled maintenance affects: Pharmacy Solutions (MedRx, Pharmacy Network Solutions).