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Resolved: SmartPay Plus Errors
Incident
Report for Optum Solutions
Resolved
Update: A technical fix was implemented at 9:30 p.m. CT/7:30 p.m. PT to resolve the "Misdirected Request" error when attempting to access the SmartPay Plus Provider Portal. Following testing, we can confirm that the service has been fully restored and we are closing this issue.
You may now log in to SmartPay Plus using this URL: https://smartpayplus.optum.com/v2.1/login.html
We appreciate your patience during this time. Please do not hesitate to contact SmartPay Plus Support if you have any questions or concerns.
You may now log in to SmartPay Plus using this URL: https://smartpayplus.optum.com/v2.1/login.html
We appreciate your patience during this time. Please do not hesitate to contact SmartPay Plus Support if you have any questions or concerns.
Update
Update: We have identified a resolution for the issues impacting SmartPay Plus services. End users have been receiving a "Misdirected Request" Error when attempting to log access the Provider Portal.
Actions Taken to Restore Service: Our Product & Delivery Engineers are actively working to implement the resolution to restore functionality to the impacted services.
Please note: An update will be performed at 7:30 p.m. PT / 9:30 p.m. CT, resulting in approximately 15 minutes of system downtime.
Actions Taken to Restore Service: Our Product & Delivery Engineers are actively working to implement the resolution to restore functionality to the impacted services.
Please note: An update will be performed at 7:30 p.m. PT / 9:30 p.m. CT, resulting in approximately 15 minutes of system downtime.
Identified
Update: We have identified a resolution for the issues impacting SmartPay Plus services. End users have been receiving a "Misdirected Request" Error when attempting to log access the Provider Portal.
Actions Taken to Restore Service: Salucro Engineers are actively working to implement the resolution to restore functionality to the impacted services.
Actions Taken to Restore Service: Salucro Engineers are actively working to implement the resolution to restore functionality to the impacted services.
Investigating
We are currently investigating an issue that is impacting the SmartPay Plus Provider portal. End users are receiving a "Misdirected Request" error.
Actions Taken to Restore Service: Our Platform & Delivery Team engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible.
Please note, we are validating if the Salucro URL https://salucro-chc.com/v2.1/ is working as a temporary workaround, but have confirmed the Optum-owned https://smartpayplus.changehealthcare.com/v2.1/ is NOT working.
We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
Actions Taken to Restore Service: Our Platform & Delivery Team engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible.
Please note, we are validating if the Salucro URL https://salucro-chc.com/v2.1/ is working as a temporary workaround, but have confirmed the Optum-owned https://smartpayplus.changehealthcare.com/v2.1/ is NOT working.
We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
This incident affected: SmartPay Plus.