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Resolved Incident: Assurance Reimbursement Management Medicare Direct Entry (MDE) Performance Issue
Incident
Report for Optum Solutions
Resolved
This issue has been resolved, and performance has returned to optimal levels. Optum has resolved all impacted jobs for hosted clients.
Turnkey clients will need to review their Job Queue for any failed Release jobs. If assistance is needed, please reach out to Support.
Turnkey clients will need to review their Job Queue for any failed Release jobs. If assistance is needed, please reach out to Support.
Investigating
Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE).
This may result in:
• Failed, queued, slow jobs
• ERROR: Unrecognized screen encountered after screen 'edsnet_SignOnComplete'
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Action Required: None.
REF 17161908
This may result in:
• Failed, queued, slow jobs
• ERROR: Unrecognized screen encountered after screen 'edsnet_SignOnComplete'
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
Action Required: None.
REF 17161908
This incident affected: Revenue Cycle Management (Assurance Reimbursement Management).