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SmartPay Plus: Multi-factor authentication (MFA) coming to the provider portal on October 22, 2024

Scheduled Maintenance Report for Optum Solutions

Completed

The scheduled maintenance has been completed.
Posted Dec 06, 2024 - 11:50 EST

Scheduled

Dear SmartPay Plus customers,

On Tuesday, Oct. 22, 2024, SmartPay Plus will launch Multi-Factor Authentication (MFA) for its provider portal users.

In preparation for this, all users must have an email address listed in the email address field of their user profile, otherwise they will not be able to login once MFA is enabled. Administrators should add an email address to the user account, if one is missing.

If you have any questions please reach out to pbps_support_team@optum.com.

A user guide for MFA can be found on the SmartPay Plus Community site. If you have not registered for the site, please do so here.

Thank you!
Posted Oct 21, 2024 - 17:44 EDT
This scheduled maintenance affected: SmartPay Plus.