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SmartPay Plus: Multi-factor authentication (MFA) coming to the provider portal on October 22, 2024
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
Scheduled
Dear SmartPay Plus customers,
On Tuesday, Oct. 22, 2024, SmartPay Plus will launch Multi-Factor Authentication (MFA) for its provider portal users.
In preparation for this, all users must have an email address listed in the email address field of their user profile, otherwise they will not be able to login once MFA is enabled. Administrators should add an email address to the user account, if one is missing.
If you have any questions please reach out to pbps_support_team@optum.com.
A user guide for MFA can be found on the SmartPay Plus Community site. If you have not registered for the site, please do so here.
Thank you!
On Tuesday, Oct. 22, 2024, SmartPay Plus will launch Multi-Factor Authentication (MFA) for its provider portal users.
In preparation for this, all users must have an email address listed in the email address field of their user profile, otherwise they will not be able to login once MFA is enabled. Administrators should add an email address to the user account, if one is missing.
If you have any questions please reach out to pbps_support_team@optum.com.
A user guide for MFA can be found on the SmartPay Plus Community site. If you have not registered for the site, please do so here.
Thank you!
This scheduled maintenance affected: Provider Communications and Payment Services (SmartPay Plus for Providers).