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One week: Claim submission change for HCFA print images effective Apr. 15
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
This message is intended for Revenue Performance Advisor (RPA) customers.
In one week - Apr. 15, 2025 - your users will create professional claims using the Direct Data Entry (DDE) tool inside RPA or using a batch file in the ANSI 837 professional claim format loaded into RPA.
By now, the following should be complete:
• deciding which option your organization will use
• notifying the RPA representative
• informing your users of the change and sharing the learning resources below
First reminder communication date
The first reminder was sent Mar. 10, 2025.
Actions required
• Urgent!! If you have not already determined which submission option is better for your organization, open a case in Customer Care Hub.
• Notify your team of the upcoming change and share the following learning resources:
o Create New Professional Claim video
- In RPA, click the Support menu and click the Learning Center option. When the Learning Center opens, scroll to the Claims Management section and find the “Create New Professional Claim” video.
o 5010 Claims 837 companion guide
- On the RPA home page, scroll down to the Resource Center. Click the Companion Guides tab and click the hyperlink for the “5010 Claims 837 Companion Guide.”
• If you don’t already have an Optum User Community account, use these instructions to request access to the User Community. Upon approval, follow the instructions to complete registration and sign in.
• RPA support information: For all questions (including which submission method is better for your organization), issues, and general inquiries for RPA, submit a case in Customer Care Hub.
REF 16169914
In one week - Apr. 15, 2025 - your users will create professional claims using the Direct Data Entry (DDE) tool inside RPA or using a batch file in the ANSI 837 professional claim format loaded into RPA.
By now, the following should be complete:
• deciding which option your organization will use
• notifying the RPA representative
• informing your users of the change and sharing the learning resources below
First reminder communication date
The first reminder was sent Mar. 10, 2025.
Actions required
• Urgent!! If you have not already determined which submission option is better for your organization, open a case in Customer Care Hub.
• Notify your team of the upcoming change and share the following learning resources:
o Create New Professional Claim video
- In RPA, click the Support menu and click the Learning Center option. When the Learning Center opens, scroll to the Claims Management section and find the “Create New Professional Claim” video.
o 5010 Claims 837 companion guide
- On the RPA home page, scroll down to the Resource Center. Click the Companion Guides tab and click the hyperlink for the “5010 Claims 837 Companion Guide.”
• If you don’t already have an Optum User Community account, use these instructions to request access to the User Community. Upon approval, follow the instructions to complete registration and sign in.
• RPA support information: For all questions (including which submission method is better for your organization), issues, and general inquiries for RPA, submit a case in Customer Care Hub.
REF 16169914
This scheduled maintenance affected: Revenue Cycle Management (Revenue Performance Advisor).