Resolved: Pharmacy Central Services Central Patient Response Time Degradation

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Incident Report for Optum Solutions

Resolved

This incident is resolved.

Posted Oct 14, 2024 - 11:01 EDT

Monitoring

Optum is monitoring a resolution.

Next update will be October 12, 2024 at 11 a.m. ET

Posted Oct 11, 2024 - 18:54 EDT

Update

Optum will continue to work toward a solution to this issue.

Next update will be at 8 p.m. ET or when significant progress has been made.

Posted Oct 11, 2024 - 17:02 EDT

Update

Optum is working on a solution to this issue.

Next update will be at 5 p.m. ET or when further updates are available.

Posted Oct 11, 2024 - 15:09 EDT

Update

Optum continues to work towards a resolution to this issue.

Next update will be at 3 p.m. ET or when further updates are available.

Posted Oct 11, 2024 - 14:06 EDT

Update

Optum continues to work towards a resolution to this issue.

Next update will be at 2 p.m. ET or when further updates are available.

Posted Oct 11, 2024 - 13:19 EDT

Identified

Optum has identified the issue and is working toward a solution.

Next update will be at 1:10 p.m. ET or when further updates are available.

Posted Oct 11, 2024 - 12:42 EDT

Investigating

Pharmacy customers are currently experiencing a degradation in performance.

Optum is triaging the issue and will provide an update at 12:30 p.m. ET or when further updates are available.

We apologize for the inconvenience this situation has caused you.

INC0630417

Posted Oct 11, 2024 - 11:54 EDT

This incident affected: Pharmacy Solutions (Converge Rx, Enterprise Pharmacy System).