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ConnectCenter Maintenance Dec. 7-8, 2024
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Optum will be doing maintenance on ConnectCenter Dec. 7-8, 2024.
Dec. 7, 2024, 8:00 a.m.-8:00 p.m. CT we will be performing an upgrade to our user management system. Clearance EDI customers will be unable to perform the following during this upgrade:
-Create new user IDs
-Modify existing user IDs
-Update passwords
Users will be able to login in and use all the ConnectCenter functionality. Core clearinghouse transaction processes will NOT be affected by this upgrade.
Dec. 8, 2024, 8:00 a.m.-8:00 p.m. CT we will be performing an upgrade to our application that supports the Search Eligibility History feature. Clearance EDI customers will be unable to perform the following during the upgrade:
-Utilize the Search Eligibility History Feature
Users will be able to login in and access all other ConnectCenter functionality. Clients will be able to submit eligibility during this upgrade. Core clearinghouse transaction processes will NOT be affected by this upgrade.
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at ClearanceEDI.Support@optum.com or by phone at 800-527-8133, option 3 then option 1.
REF 828252
Dec. 7, 2024, 8:00 a.m.-8:00 p.m. CT we will be performing an upgrade to our user management system. Clearance EDI customers will be unable to perform the following during this upgrade:
-Create new user IDs
-Modify existing user IDs
-Update passwords
Users will be able to login in and use all the ConnectCenter functionality. Core clearinghouse transaction processes will NOT be affected by this upgrade.
Dec. 8, 2024, 8:00 a.m.-8:00 p.m. CT we will be performing an upgrade to our application that supports the Search Eligibility History feature. Clearance EDI customers will be unable to perform the following during the upgrade:
-Utilize the Search Eligibility History Feature
Users will be able to login in and access all other ConnectCenter functionality. Clients will be able to submit eligibility during this upgrade. Core clearinghouse transaction processes will NOT be affected by this upgrade.
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at ClearanceEDI.Support@optum.com or by phone at 800-527-8133, option 3 then option 1.
REF 828252
This scheduled maintenance affected: Medical Network Services (eligibility, enrollment and clearinghouse) (Real-time eligibility transactions).