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Reminder: Optum Solutions Maintenance April 3, 2025: Migration to New User Management Application
Scheduled for Apr 3, 19:00 EDT - Apr 4, 00:00 EDT
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Update
Reminder: We are pleased to inform you that we will be performing the migration from our current user management application, CIAM, to our new, more robust system, Guardian, once again on April 3, 2025. We appreciate your patience and understanding as we finalize the necessary details and will continue to keep you posted as the new date approaches.
Key Details :
• New Migration Date: April 3, 2025, 7:00 p.m. ET.
• Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
• New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
• New Users: Please continue to add new users in CIAM until 7:00 p.m. ET on April 3rd. After this time, kindly add new users in Guardian.
• Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.optum.com or clearance.support@optum.com.
3. Training Resources: Recording and Managing Users in Guardian Guide. Access will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
REF 17078211
Key Details :
• New Migration Date: April 3, 2025, 7:00 p.m. ET.
• Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
• New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
• New Users: Please continue to add new users in CIAM until 7:00 p.m. ET on April 3rd. After this time, kindly add new users in Guardian.
• Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.optum.com or clearance.support@optum.com.
3. Training Resources: Recording and Managing Users in Guardian Guide. Access will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
REF 17078211
Scheduled
We are pleased to inform you that we will be performing the migration from our current user management application, CIAM, to our new, more robust system, Guardian, once again on April 3, 2025. We appreciate your patience and understanding as we finalize the necessary details and will continue to keep you posted as the new date approaches.
Key Details :
• New Migration Date: April 3, 2025, 7:00 p.m. ET.
• Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
• New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
• New Users: Please continue to add new users in CIAM until 7:00 p.m. ET on April 3rd. After this time, kindly add new users in Guardian.
• Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.optum.com or clearance.support@optum.com.
3. Training Resources: Recording and Managing Users in Guardian Guide. Access will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
REF 17078211
Key Details :
• New Migration Date: April 3, 2025, 7:00 p.m. ET.
• Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
• New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
• New Users: Please continue to add new users in CIAM until 7:00 p.m. ET on April 3rd. After this time, kindly add new users in Guardian.
• Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.optum.com or clearance.support@optum.com.
3. Training Resources: Recording and Managing Users in Guardian Guide. Access will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
REF 17078211
This scheduled maintenance affects: Revenue Cycle Management (Ahi Lobby, AhiQA, Clearance Patient Access Suite).