Upcoming Status Page Transition
On April 26, 2026, starting at 11:00 AM ET, products will transition from this status page to a single consolidated status page. The transition is expected to take 1–2 hours.
All products will be available at https://status.optum.com, except Pharmacy products, which will transition at a later date. Thank you for your patience as we improve service visibility.
Resolved- Clinical Exchange Self-Service Tool (SST)
Incident
Report for Optum Solutions
Resolved
There is a known Cloudflare issue that caused intermittent connectivity issues. There have been reports of timeout issues (500 errors) with Self-Service Tool and the Clinical Exchange application. The Cloudflare issue started at approximately 12:30 PM CT. As of 2:40 PM CT, a Cloudflare fix has been implemented.
Investigating
We are currently experiencing an issue with the Clinical Exchange Self-Service Tool (SST). There is no impact to Clinical Exchange but the Self-Service Tool (SST) is currently unavailable.
If there is an immediate need for an enrollment request, please submit a request via the Customer Care hub: https://customercare.optum.com
If there is an immediate need for an enrollment request, please submit a request via the Customer Care hub: https://customercare.optum.com