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Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma
Incident
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Monitoring
Update: The issue is considered resolved but Optum Insight will continue to monitor.
Original message posted Sept. 18, 2025
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
Original message posted Sept. 18, 2025
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
Investigating
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
Optum Insight is troubleshooting this issue and will update once resolved.
Optum Insight is troubleshooting this issue and will update once resolved.
This incident affects: Pharmacy Solutions (Pharmacy Data Solutions, Pharmacy Network Solutions, Pharmacy Software Solutions).