For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
Tomorrow: Claim submission change for HCFA print images effective Apr. 15
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
This message is intended for Revenue Performance Advisor (RPA) customers.
Tomorrow - Apr. 15, 2025 - is the day! Your users will be creating professional claims using the Direct Data Entry (DDE) tool inside RPA or using a batch file in the ANSI 837 professional claim format.
Urgent!! Users will only be able to submit professional claims using one of these two options. If you have not opened a support case in Customer Care Hub,open a case now so you can be contacted by RPA support.
Last reminder communication date
The last reminder was sent Apr. 8, 2025.
Actions required
• Notify your team of the upcoming change and share the following learning resources:
o Create New Professional Claim video
- In RPA, click the Support menu and click the Learning Center option. When the Learning Center opens, scroll to the Claims Management section and find the “Create New Professional Claim” video.
o 5010 Claims 837 companion guide
- On the RPA home page, scroll down to the Resource Center. Click the Companion Guides tab and click the hyperlink for the “5010 Claims 837 Companion Guide.”
• If you don’t already have an Optum User Community account, use these instructions to request access to the User Community. Upon approval, follow the instructions to complete registration and sign in.
• RPA support information: For all questions (including which submission method is better for your organization), issues, and general inquiries for RPA, submit a case in Customer Care Hub.
REF 16169917
Tomorrow - Apr. 15, 2025 - is the day! Your users will be creating professional claims using the Direct Data Entry (DDE) tool inside RPA or using a batch file in the ANSI 837 professional claim format.
Urgent!! Users will only be able to submit professional claims using one of these two options. If you have not opened a support case in Customer Care Hub,open a case now so you can be contacted by RPA support.
Last reminder communication date
The last reminder was sent Apr. 8, 2025.
Actions required
• Notify your team of the upcoming change and share the following learning resources:
o Create New Professional Claim video
- In RPA, click the Support menu and click the Learning Center option. When the Learning Center opens, scroll to the Claims Management section and find the “Create New Professional Claim” video.
o 5010 Claims 837 companion guide
- On the RPA home page, scroll down to the Resource Center. Click the Companion Guides tab and click the hyperlink for the “5010 Claims 837 Companion Guide.”
• If you don’t already have an Optum User Community account, use these instructions to request access to the User Community. Upon approval, follow the instructions to complete registration and sign in.
• RPA support information: For all questions (including which submission method is better for your organization), issues, and general inquiries for RPA, submit a case in Customer Care Hub.
REF 16169917
This scheduled maintenance affected: Revenue Cycle Management (Revenue Performance Advisor).