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Resolved: Rx Assist Buy Down Program Issue: BIN 024532
Incident
Report for Optum Solutions
Resolved
This incident has been resolved.
Update
Optum continues to work towards identifying the issue.
Next update at 7 p.m. ET or as further information becomes available.
Next update at 7 p.m. ET or as further information becomes available.
Update
Optum continues to investigate this issue.
Next update will be at 5 p.m. ET or when further information becomes available.
Next update will be at 5 p.m. ET or when further information becomes available.
Update
We are continuing to investigate this issue.
Investigating
This notification is intended for Pharmacy Network Services customers.
This notification is to inform customer billing claims to BIN 024532 that Optum Insight has identified an issue causing the Pharma buy-down program to not apply. This issue is resulting in erroneously high patient pay amounts.
Optum is working to investigate and resolve the issue.
Next update will be at 4 p.m. ET or as further information becomes available.
INC 0662100
This notification is to inform customer billing claims to BIN 024532 that Optum Insight has identified an issue causing the Pharma buy-down program to not apply. This issue is resulting in erroneously high patient pay amounts.
Optum is working to investigate and resolve the issue.
Next update will be at 4 p.m. ET or as further information becomes available.
INC 0662100
This incident affected: Pharmacy Solutions (Rx Assist).