Upcoming Status Page Transition
On April 26, 2026, starting at 11:00 AM ET, products will transition from this status page to a single consolidated status page. The transition is expected to take 1–2 hours.
All products will be available at https://status.optum.com, except Pharmacy products, which will transition at a later date. Thank you for your patience as we improve service visibility.
Update: F5 Changes XC to Cloudflare Migration
Scheduled for Mar 23, 17:45 - 17:55 EDT
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Scheduled
As part of Optum’s effort to continuously improve our systems, we are migrating to Cloudflare to enhance system redundancy, security and cost effectiveness.
The following items will be rescheduled due to ongoing network routing issues involving traffic originating from Optum Insight that is routed externally and re-enters through Cloudflare. Once the networking solution is identified and validated, updated rollout dates will be communicated.
This will affect both the network (Switch) and e-Prescribing, specifically the following URLs:
• rxnsconnect.changehealthcare.com effective date 3-2-2026 Complete
• scriptrouting.changehealthcare.com (Rescheduling TBD)
• connecthttppost.changehealthcare.com (Rescheduling TBD)
• connect.changehealthcare.com (Rescheduling TBD)
As part of this change, the DNS names will resolve to the IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128 - 168.183.3.159).
If your firewall filters by DNS, then no action should be needed on your part.
However, if your organization does IP filtering, you will need to add to your whitelist for outbound traffic to IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128-168.183.3.159). We asked for this to be completed by March 1, 2026 to avoid disruption when the change is implemented. Above are the effective dates for each connectivity type.
If you have issues please call our customer support team at: 866-379-6389.
The following items will be rescheduled due to ongoing network routing issues involving traffic originating from Optum Insight that is routed externally and re-enters through Cloudflare. Once the networking solution is identified and validated, updated rollout dates will be communicated.
This will affect both the network (Switch) and e-Prescribing, specifically the following URLs:
• rxnsconnect.changehealthcare.com effective date 3-2-2026 Complete
• scriptrouting.changehealthcare.com (Rescheduling TBD)
• connecthttppost.changehealthcare.com (Rescheduling TBD)
• connect.changehealthcare.com (Rescheduling TBD)
As part of this change, the DNS names will resolve to the IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128 - 168.183.3.159).
If your firewall filters by DNS, then no action should be needed on your part.
However, if your organization does IP filtering, you will need to add to your whitelist for outbound traffic to IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128-168.183.3.159). We asked for this to be completed by March 1, 2026 to avoid disruption when the change is implemented. Above are the effective dates for each connectivity type.
If you have issues please call our customer support team at: 866-379-6389.
This scheduled maintenance affects: Pharmacy Solutions (Pharmacy Network Solutions).