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Important Update: Migration to New User Management Application
Scheduled for Feb 4, 17:30 - 17:40 EST
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Scheduled
We are excited to announce that we will be migrating from our current user management application CIAM to a new, more robust system called Guardian. This change is part of our ongoing commitment to providing you with the best possible service and enhanced features.
Key Details:
• Migration Date: Early March (We will send definitive dates in the next few weeks)
• Downtime: We anticipate minimal downtime during the migration process. We will send a notification prior to the scheduled deployment.
• New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
• Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: We will provide comprehensive training materials and online videos in the next few weeks to help you get acquainted with the new system.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us.
REF 16068961
Key Details:
• Migration Date: Early March (We will send definitive dates in the next few weeks)
• Downtime: We anticipate minimal downtime during the migration process. We will send a notification prior to the scheduled deployment.
• New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
• Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: We will provide comprehensive training materials and online videos in the next few weeks to help you get acquainted with the new system.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us.
REF 16068961
This scheduled maintenance affects: Revenue Cycle Management (Ahi Lobby, AhiQA, Clearance Patient Access Suite).