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Date Confirmed: Migration to New User Management Application
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
As we notified you in February, we are migrating from our current user management application CIAM to a new, more robust system called Guardian. This change is part of our ongoing commitment to providing you with the best possible service and enhanced features.
Key Details:
• New Migration Date: March 10, 2025.
• Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
• New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
• Action Required: No action is required on your part. All of your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording. Will require a community.optum.com account to view.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
REF 16563658
Key Details:
• New Migration Date: March 10, 2025.
• Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
• New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
• Action Required: No action is required on your part. All of your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording. Will require a community.optum.com account to view.
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
REF 16563658
This scheduled maintenance affected: Revenue Cycle Management (Ahi Lobby, AhiQA, Clearance Patient Access Suite).