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Resolved notice - MEDICAL NETWORK RELAY EXCHANGE - Issues with Connect Center Multi-Factor Authentication
Incident
Report for Optum Solutions
Resolved
We wanted to make you aware of an with Connect Center Multi-Factor Authentication. After the authentication code was entered, users were being sent back to the login screen.
This issue is now resolved and we apologize for any inconvenience this may have caused.
Action Required: no action is required at this time. The issue is now resolved.
This issue is now resolved and we apologize for any inconvenience this may have caused.
Action Required: no action is required at this time. The issue is now resolved.
Investigating
We are currently experiencing performance issues with Connect Center Multi-Factor Authentication. After the authentication code is entered, users are sent back to the login screen.
Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Action Required: Please be aware of issues with Connect Center Multi-Factor Authentication.
If you have any questions, feel free to contact your Customer Support Team and refer to Case Number INC-000004049.
INC/CSA/Ref # INC48156445
Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Action Required: Please be aware of issues with Connect Center Multi-Factor Authentication.
If you have any questions, feel free to contact your Customer Support Team and refer to Case Number INC-000004049.
INC/CSA/Ref # INC48156445
This incident affected: Medical Network (Batch, Real Time).