Upcoming Status Page Transition Complete
On August 21, 2026, beginning at 9:00 PM ET, we will transition the remaining products from this status page to a single consolidated status page. The transition will continue throughout the weekend, with all products available on the new status page by 9:00 AM ET on August 24, 2026.
Once the transition is complete, all products, including Pharmacy products, will be available on the new status page at
https://status.optum.com.
We appreciate your patience as we complete this update to enhance service visibility and provide a more consistent experience.
Resolved Notice: RXNS PHARMACY CONNECT (CHC) - CVS Caremark Connection To Payer is Down
Incident
Report for Optum Solutions
Resolved
The issue related to CVS Caremark claim processing timeouts is now resolved. Any rejected claims can be reprocessed.
INC# INC50811865
INC# INC50811865
Update
CVS Caremark claims are still experiencing claim timeouts. Optum Insight is still working with the payer to resolve this issue. We will provide a new update as soon as possible.
INC# INC50811865
INC# INC50811865
Investigating
CVS Caremark is currently experiencing claim processing timeouts with Optum Insight resulting in ERX03 rejections. We are currently working with the payer to resolve this issue.
INC# INC50811865
INC# INC50811865
This incident affected: Pharmacy Network Solutions.