For further updates about the Change Healthcare cybersecurity issue, please visit Change Healthcare Cyber Response.
For imaging solutions, please visit us at Change Healthcare Enterprise Imaging.
Email Update for InterQual® customers
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
Scheduled
This message is intended for InterQual® customers.
As a reminder, InterQual® product support has a new email address, interqualsupport@optum.com. This email address replaces interqualsupport@changehealthcare.com, which will be discontinued July 18, 2024.
To open a support case via email, please send to:
interqualsupport@optum.com.
For your convenience, the Customer Care Hub (https://customercare.changehealthcare.com) is available.
The Customer Care Hub is a self-guided, intuitive, user-friendly platform that provides access to the information you need—when you need it.
Self-service options on the Customer Care Hub include the ability:
• Open a support case
• Add comments or attachments to a case
• Filter cases and check case status
• Search for self-service learning and resources
• And more...
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
REF 734800
As a reminder, InterQual® product support has a new email address, interqualsupport@optum.com. This email address replaces interqualsupport@changehealthcare.com, which will be discontinued July 18, 2024.
To open a support case via email, please send to:
interqualsupport@optum.com.
For your convenience, the Customer Care Hub (https://customercare.changehealthcare.com) is available.
The Customer Care Hub is a self-guided, intuitive, user-friendly platform that provides access to the information you need—when you need it.
Self-service options on the Customer Care Hub include the ability:
• Open a support case
• Add comments or attachments to a case
• Filter cases and check case status
• Search for self-service learning and resources
• And more...
Contact information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is also available by email at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).
REF 734800
This scheduled maintenance affected: Clinical Decision Support (InterQual® Criteria).