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System Maintenance – ConnectCenter Maintenance
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
This message is intended for Assurance EDI customers.
Optum will be doing maintenance on ConnectCenter the weekend of December 7-8.
December 7, 2024 – 8 a.m. to 8 p.m. CDT we will be performing an upgrade to our user management system. Assurance EDI customers will be unable to perform the following during this upgrade:
• Create new user ids
• Modify existing user ids
• Update passwords
Users will be able to login in and use all the ConnectCenter functionality. Core clearinghouse transaction process will NOT be affected by this upgrade.
December 8, 2024 – 8 a.m. to 8 p.m. CDT we will be performing an upgrade to our application that supports the Claim Health Vitals and Worklist functionality. Assurance EDI customers will be unable to perform the following during the upgrade:
• The Claim Health Vitals functionality will be unavailable
• The Claim Tracker will not display
• No new worklist items will be created during this upgrade
Users will be able to login in and access all other ConnectCenter functionality. Clients will be able to submit claims during this upgrade, however those claims will not be available in the Claim Health Vitals and Worklists until after the event has been completed. Core clearinghouse transaction process will NOT be affected by this upgrade.
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at AssuranceEDI.support@optum.com or by phone at 800-527-8133, option 2.
REF 828250
Optum will be doing maintenance on ConnectCenter the weekend of December 7-8.
December 7, 2024 – 8 a.m. to 8 p.m. CDT we will be performing an upgrade to our user management system. Assurance EDI customers will be unable to perform the following during this upgrade:
• Create new user ids
• Modify existing user ids
• Update passwords
Users will be able to login in and use all the ConnectCenter functionality. Core clearinghouse transaction process will NOT be affected by this upgrade.
December 8, 2024 – 8 a.m. to 8 p.m. CDT we will be performing an upgrade to our application that supports the Claim Health Vitals and Worklist functionality. Assurance EDI customers will be unable to perform the following during the upgrade:
• The Claim Health Vitals functionality will be unavailable
• The Claim Tracker will not display
• No new worklist items will be created during this upgrade
Users will be able to login in and access all other ConnectCenter functionality. Clients will be able to submit claims during this upgrade, however those claims will not be available in the Claim Health Vitals and Worklists until after the event has been completed. Core clearinghouse transaction process will NOT be affected by this upgrade.
Action Required by You
Please be advised of the maintenance schedule above and adjust your processes accordingly. Please follow your normal escalation path in the unlikely event you experience issues.
For additional information or assistance, please contact product support at AssuranceEDI.support@optum.com or by phone at 800-527-8133, option 2.
REF 828250
This scheduled maintenance affected: Medical Network Services (eligibility, enrollment and clearinghouse) (Advanced Claim Management, Batch claims transmission, Remittance/ERA transmission, Real-time eligibility transactions, Hosted Payer Services (HPS), Medical claim attachments) and Customer Portals (ConnectCenter).