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Resolved Notice: ENGAGECARE PROVIDER - Logout Issues.
Incident
Report for Optum Solutions
Resolved
Optum Insight EngageCare previously experienced logout issues affecting some users. The issue has been investigated and a corrective change has been implemented. Normal sign‑in and session behavior has resumed, and our teams are continuing to monitor the environment to ensure ongoing stability.
No customer action is required. If you continue to experience any related issues, please contact Support.
#INC47002587
No customer action is required. If you continue to experience any related issues, please contact Support.
#INC47002587
Monitoring
Optum Insight EngageCare users may have experienced recurring logouts from the application. Our teams have implemented a fix and are actively monitoring to ensure stability. We understand how disruptive this can be and want to assure you that resolving this issue has been our top priority. Thank you for your patience and understanding as we continue to monitor and maintain a seamless experience.
#INC47002587
#INC47002587
This incident affected: Patient Financial Clearance (EngageCare Provider).