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Date Change - March 18, 2025: Migration to New User Management Application
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
Reminder: As you have been notified in February we are migrating from our current user management application CIAM to a new, more robust system called Guardian. This change is part of our ongoing commitment to providing you with the best possible service and enhanced features.
Key Details:
•Migration Date: The morning of March 18th
•Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
•New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
•Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording Will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page https://developer.optumoi.com/apps/security/CHC/
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
Key Details:
•Migration Date: The morning of March 18th
•Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
•New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
•Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording Will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page https://developer.optumoi.com/apps/security/CHC/
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
Update
Reminder: As you have been notified in February we are migrating from our current user management application CIAM to a new, more robust system called Guardian. This change is part of our ongoing commitment to providing you with the best possible service and enhanced features.
Key Details:
•Migration Date: The morning of March 18th
•Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
•New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
•Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording Will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page https://developer.optumoi.com/apps/security/CHC/
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
Key Details:
•Migration Date: The morning of March 18th
•Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
•New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
•Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording Will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page https://developer.optumoi.com/apps/security/CHC/
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
Update
As you have been notified in February we are migrating from our current user management application CIAM to a new, more robust system called Guardian. This change is part of our ongoing commitment to providing you with the best possible service and enhanced features.
Key Details:
•Migration Date: The morning of March 18th
•Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
•New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
•Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording Will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page https://developer.optumoi.com/apps/security/CHC/
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
Key Details:
•Migration Date: The morning of March 18th
•Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
•New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
•Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording Will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page https://developer.optumoi.com/apps/security/CHC/
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
Scheduled
As you have been notified in February we are migrating from our current user management application CIAM to a new, more robust system called Guardian. This change is part of our ongoing commitment to providing you with the best possible service and enhanced features.
Key Details:
•Migration Date: The morning of March 18th
•Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
•New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
•Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording Will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page https://developer.optumoi.com/apps/security/CHC/
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
REF 16746865
Key Details:
•Migration Date: The morning of March 18th
•Downtime: We anticipate minimal downtime during the migration process as it will occur overnight. Users already logged in will not be impacted.
•New Features: The new application will offer improved security, and a more user-friendly interface to better meet your needs.
•Action Required: No action is required from your side. All your data will be securely transferred to the new system. However, we recommend that you log into Guardian after the migration to familiarize yourself with the new interface click here.
What to Expect:
1. Seamless Transition: Our team has worked diligently to ensure a smooth transition with minimal disruption to your experience.
2. Support: Our support team will be available to assist you with any questions or issues you may encounter during and after the migration. You can reach us at customercare.changehealthcare.com or clearance.support@optum.com.
3. Training Resources: Recording Will require a community.optum.com account to view.
4. Guardian URL: Bookmark this page https://developer.optumoi.com/apps/security/CHC/
We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at https://customercare.optum.com/public/home.html.
Thank you for your continued trust in our services.
REF 16746865
This scheduled maintenance affected: Revenue Cycle Management (Ahi Lobby, AhiQA, Clearance Patient Access Suite).