Upcoming Status Page Transition
On April 26, 2026, starting at 11:00 AM ET, products will transition from this status page to a single consolidated status page. The transition is expected to take 1–2 hours.
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Update Notice - RXSS RXN API - RECAST CLAIM FORMATTER - Users are experiencing latency
Incident
Report for Optum Solutions
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Update
Recast service is still unavailable. Restoration effort remains in progress.
INC# INC49624728
INC# INC49624728
Update
Recast service remains down, and restoration activities are ongoing.
INC#INC49624728
INC#INC49624728
Update
Recast service is still unavailable. Restoration effort remains in progress.
#INC49624728
#INC49624728
Investigating
Dear Customers,
We are aware of slow response times and rejections with Recast. We are actively investigating the slowness and will provide updates as more information becomes available.
Services impacted: Recast
Questions? For more information, please contact Central Services Support by emailing cssupport@optum.com.
#INC49624728
We are aware of slow response times and rejections with Recast. We are actively investigating the slowness and will provide updates as more information becomes available.
Services impacted: Recast
Questions? For more information, please contact Central Services Support by emailing cssupport@optum.com.
#INC49624728
This incident affects: Pharmacy Solutions (Pharmacy Network Solutions).