Upcoming Status Page Transition
On August 21, 2026, beginning at 9:00 PM ET, we will transition the remaining products from this status page to a single consolidated status page. The transition will continue throughout the weekend, with all products available on the new status page by 9:00 AM ET on August 24, 2026.
Once the transition is complete, all products, including Pharmacy products, will be available on the new status page at
https://status.optum.com.
We appreciate your patience as we complete this update to enhance service visibility and provide a more consistent experience.
Scheduled
Optum is excited to introduce an improved and more streamlined process for provider and pharmacy enrollments, designed to simplify submission steps, reduce turnaround time, and provide a more efficient experience for our customers. This self-service enrollment model ultimately expedites the process by allowing providers and pharmacies to easily access, complete, and submit enrollment forms directly, eliminating unnecessary back-and-forth.
New Streamlined Process
The updated process puts more control in your hands and reduces processing delays:
1. Access Enrollment Forms
- Visit our enrollment forms page: Medical, Hospital and Dental Enrollment Forms | Optum Business
2. Locate the Appropriate Form
- Navigate to the “AbsoluteAR Forms” dropdown
- Select and download the enrollment form for your desired payer
3. Complete and Submit
- Fill out and sign the form
- Submit directly to enrollmentcentral@optum.com (This is not a monitored inbox and is only an intake for completed enrollments. An acknowledgement email will be received upon sending completed enrollments.)
***The Optum coversheet should be the first page of the attachment and should include all pages of the enrollment in one attachment.
What Happens Next?
Once your completed enrollment is submitted:
- Our team will submit the enrollment to the payer on your behalf
- We will actively follow up with the payer to track status
- You will receive updates on approvals or denials
- Upon approval, we will update our systems accordingly to ensure readiness
Additional Support Option
For customers who prefer a more hands-off approach, keying services remain available as an optional add-on to your contract. If selected, our Enrollment team will complete enrollment forms on your behalf, ensuring flexibility based on your operational needs and create summary reports that will keep you in the know of the progress of the enrollment efforts from beginning to end of project.
If you have any questions or need assistance, our team is here to help. We are confident this enhancement will make the enrollment process more efficient and user-friendly.
New Streamlined Process
The updated process puts more control in your hands and reduces processing delays:
1. Access Enrollment Forms
- Visit our enrollment forms page: Medical, Hospital and Dental Enrollment Forms | Optum Business
2. Locate the Appropriate Form
- Navigate to the “AbsoluteAR Forms” dropdown
- Select and download the enrollment form for your desired payer
3. Complete and Submit
- Fill out and sign the form
- Submit directly to enrollmentcentral@optum.com (This is not a monitored inbox and is only an intake for completed enrollments. An acknowledgement email will be received upon sending completed enrollments.)
***The Optum coversheet should be the first page of the attachment and should include all pages of the enrollment in one attachment.
What Happens Next?
Once your completed enrollment is submitted:
- Our team will submit the enrollment to the payer on your behalf
- We will actively follow up with the payer to track status
- You will receive updates on approvals or denials
- Upon approval, we will update our systems accordingly to ensure readiness
Additional Support Option
For customers who prefer a more hands-off approach, keying services remain available as an optional add-on to your contract. If selected, our Enrollment team will complete enrollment forms on your behalf, ensuring flexibility based on your operational needs and create summary reports that will keep you in the know of the progress of the enrollment efforts from beginning to end of project.
If you have any questions or need assistance, our team is here to help. We are confident this enhancement will make the enrollment process more efficient and user-friendly.
This scheduled maintenance affects: Absolute AR.