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Resolved Notice: RXNS PHARMACY CONNECT -Connections to AL and CT Medicaid were down
Incident
Report for Optum Solutions
Resolved
Optum Insight worked with Gainwell to resolve connectivity to AL and CT Medicaid. The connection was restored at 6:27pm CST.
Update
Customer network team and Optum technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available.
Identified
Our technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available.
INC # INC49898339
INC # INC49898339
Investigating
NCPDP pharmacy benefit claims destined to AL and CT Medicaid VPN connections for patient's with AL and CT Medicaid coverage are not making it to either payer. 100% of the traffic destined to these payers is currently down. Optum Insight is actively working on this issue.
INC # INC49898339
INC # INC49898339
This incident affected: Pharmacy Network Solutions.