Welcome to our new simplified view of this Optum Solution Status page making it easier for you to quickly get the information you need.
Optum Insight Scheduled System Upgrade – Temporary API Downtime on January 30, 2026
Scheduled for Jan 31, 00:00 - 02:00 EST
Subscribe to Updates
Scheduled
Optum Insight will be performing a scheduled system upgrade on Friday, January 30, 2026, at 11:00 p.m. CST.
As part of this upgrade, API connectivity will be temporarily unavailable. Please note:
• Downtime Window: Approximately 1.5 to 2 hours
• Start Time: 11:00 p.m. CST
• Impact: API services will be inaccessible during this period. Pharmacies sending claims during this time will receive ERX03 – Connection to Payer is Down or ERX07 – Processor Unavailable.
We recommend planning accordingly to minimize any disruption to your operations. If you have any questions or require assistance post maintenance period, please contact our support team at pharmacy_support@optum.com (reference 02677234).
As part of this upgrade, API connectivity will be temporarily unavailable. Please note:
• Downtime Window: Approximately 1.5 to 2 hours
• Start Time: 11:00 p.m. CST
• Impact: API services will be inaccessible during this period. Pharmacies sending claims during this time will receive ERX03 – Connection to Payer is Down or ERX07 – Processor Unavailable.
We recommend planning accordingly to minimize any disruption to your operations. If you have any questions or require assistance post maintenance period, please contact our support team at pharmacy_support@optum.com (reference 02677234).
This scheduled maintenance affects: Pharmacy Solutions (Pharmacy Network Solutions).